Award-winning technology delivers instant ROI, lower costs, and
improved customer experience
CHICAGO and BENGALURU, India, Aug. 8, 2024
/PRNewswire-PRWeb/ -- Hinduja Global Solutions (HGS) (listed in BSE
& NSE), a leader in technology-led customer experience (CX),
today announced the tripling of growth for active users and clients
for HGS Agent X, a first-of-its-kind holistic contact center
accelerator that incorporates artificial intelligence (AI) for
intelligent experience management, making it the cornerstone for
top-tier contact center operations.
HGS stands out in the CX space with its
innovative approach, particularly with HGS Agent X, and its ability
to steer enterprises towards an AI-enhanced future.
Since its launch in 2022, HGS Agent X has revolutionized
productivity, sales, and bottom-line results for over 1,300+ agents
across diverse industries worldwide, ensuring instant return on
investment (ROI). With HGS Agent X, organizations are seeing an
average increase of 15-20% in sales conversion rates and up to a
20% decrease in frontline support costs.
Recent Gold recognition from the Stevie Awards for Sales &
Customer Service underscores HGS Agent X's ability to speed up
decision-making processes and operational efficiencies in order to
solve critical contact center challenges, all while delivering an
outstanding customer experience.
"HGS stands out in the CX space with its innovative approach,
particularly with HGS Agent X, and its ability to steer enterprises
towards an AI-enhanced future," said Ivan
Kotzev, Lead CX Services Analyst at NelsonHall. "The
automated accelerator reflects HGS's strategy to balance technology
with human agents, streamlining processes and enriching customer
interactions. Through HGS Agent X, HGS aims to meet and anticipate
market demands for sophisticated, intelligent customer experiences.
It showcases how using AI can elevate service standards and
position enterprises at the forefront of digital
transformation."
HGS Agent X elevates agent retention by alleviating the burden
on frontline staff, reducing operating costs through shortened
training times by 60-80%, and lowering average handling time (AHT)
by 40-50%, all within one easy-to-use system. The integration of
HGS Agent X into operations has also enabled near real-time quality
assurance coaching, freeing up team leaders and increasing their
productivity by 300%. This increased productivity is now focused on
one-on-one time with agents, fostering a supportive and
high-performing work culture.
HGS Agent X has also been recognized by the Business
Intelligence Group's Awards for Business, the Stevie International
Business Awards, and the AI Breakthrough Awards, among other
leading industry award programs.
To learn more about HGS Agent X, visit
https://hgs.cx/solutions/agent-x-contact-center-solution/
About Hinduja Global Solutions (HGS)
A global leader in optimizing the customer experience lifecycle,
digital transformation, business process management, and digital
media ecosystem, HGS is helping its clients become more competitive
every day. HGS' core BPM business combines automation, analytics,
and artificial intelligence with deep domain expertise focusing on
digital customer experiences, back-office processing, contact
centers, and HRO solutions. HGS' digital media business, NXTDIGITAL
(www.nxtdigital.in), is India's
premier integrated Digital Delivery Platforms Company delivering
services via satellite, digital cable and broadband to over 6
million customers across 1,500 cities and towns.
Part of the multi-billion-dollar conglomerate Hinduja Group, HGS
takes a "globally local" approach. HGS has 18,335 employees in nine
countries, including 32 delivery centers, making a difference to
some of the world's leading brands across verticals. For the year
ended March 31, 2024, HGS had
revenues of Rs. 5,087.8 crore
(US$ 614.4 million). Visit
https://hgs.cx to learn how HGS transforms customer experiences and
builds businesses for the future.
Media Contact
Addie
Reed, HGS, 1 312-766-5515, addie.reed@finnpartners.com,
www.hgs.cx
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SOURCE HGS