Talkdesk extends Epic Workshop innovation with embedded solutions to unlock greater patient experiences
19 Agosto 2024 - 8:46AM
Business Wire
Talkdesk Copilot can now be directly embedded
within Epic Cheers, giving agents more access to artificial
intelligence tools that can personalize every patient conversation
and improve value-based care
- Embedding Talkdesk Copilot™ within Epic Cheers is the latest in
an ongoing roadmap of solutions leveraging Talkdesk and Epic
innovation.
- Talkdesk continues to deepen and expand the integration of its
Talkdesk Healthcare Experience Cloud™ platform with Epic’s health
record (EHR) software.
- New Talkdesk innovation enabled through the Epic Workshop
program delivers greater value for healthcare organizations to make
interactions more efficient and accurate.
Talkdesk®, Inc., a global provider of artificial
intelligence (AI)-powered customer experience (CX) technology that
serves enterprises of all sizes, today announced that Talkdesk
Copilot™, available as part of the Healthcare Experience Cloud™, is
the first Talkdesk AI contact center product to be directly
embedded in Epic’s Cheers customer relationship management (CRM)
suite.
Talkdesk announced direct integration with Epic in 2021 and has
led the industry in developing and deploying healthcare-specific
solutions. The latest partnership expansion delivers greater value
for healthcare organizations by unifying the agent experience to
make interactions more efficient and accurate.
Access to real-time transcripts, recommendations, assisted
automations, and automatic call summaries powered by Talkdesk
Copilot allows agents to provide better, more personalized support
to patients and caregivers from within Epic Cheers in critical
areas such as patient access, revenue cycle, and patient services.
Ultimately, agents will receive the real-time, intelligent guidance
they need to guide personalized patient conversations, drive better
health outcomes easily, and improve value-based care performance
for the organization.
Talkdesk Healthcare Experience Cloud is the industry’s first
purpose-built contact center platform with healthcare-specific
capabilities, pre-trained AI, and out-of-the-box integrations with
electronic health records (EHR) to help healthcare providers
deliver modern patient experiences.
Supporting Quotes
Sam Seering, product manager for Cheers at Epic, said: "Bringing
insights from Talkdesk directly into contact center agents
workflows in Cheers will enable organizations to better serve their
patients and create added efficiencies, helping health systems
transition their contact centers from cost centers to value
centers."
Patty Hayward, vice president and general manager of Healthcare
and Life Sciences at Talkdesk, commented: “Healthcare organizations
face unique and complex customer experience requirements and high
patient expectations. Personalizing the patient journey to drive
better health and business outcomes requires agents who are
empowered with AI and have the most relevant data at their
fingertips as each conversation unfolds. Our latest innovation
through the partnership with Epic jointly enables providers to
deliver a more synchronized, efficient, and tailored patient
experience.”
About Talkdesk
With our cloud-native, generative AI-powered CX platform,
purpose-built industry solutions, and extensible AI offerings,
Talkdesk empowers enterprises in the cloud and on-premises to
deliver exceptional customer experiences that make them more
competitive, grow revenue, reduce costs, and provide operational
efficiencies. With specialized workflows and integrations delivered
out of the box for our Industry Experience Clouds, Talkdesk
accelerates value for our customers faster and more simply than
legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous
innovation and breakthrough results. Our commitment to reliability
and security, paired with our track record of delivering on
promises, sets us apart in the industry. Elevate customer
experiences, streamline operations, and increase revenue with
Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product
and company names are trademarks™ or registered® trademarks of
their respective holders. Use of them does not imply any
affiliation with or endorsement by them.
Epic and Cheers are trademarks or registered trademarks of Epic
Systems Corporation.
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Media Contact: Talkdesk Public Relations
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