Transcom Strengthens Presence in Latin America and Spain with Orange Business Services
12 Febrero 2015 - 7:00AM
Business Wire
Leading contact center operator selects
Orange to support expansion in Colombia and Spain and provide
reliable connectivity to its agents
Global customer experience specialist Transcom has selected
Orange Business Services to supply IP VPN connectivity to the
contact centers it operates in Colombia and Spain. The Colombian
contact center is part of the company’s strategic move into Latin
America, which is a vital offshoring destination for
Spanish-language customer support. Through the new connectivity,
Transcom has reduced operating costs and improved customer
experience in the contact centers. The company also benefits from
better management visibility and a platform for future business
growth in Latin America and beyond.
Transcom provides customer care, sales, technical support and
credit management services via its extensive network of contact
centers and home-based agents. Headquartered in Sweden, Transcom
employs more than 29,000 staff in 54 contact centers across 23
countries, delivering services in 33 languages on behalf of over
400 international brands. Its clients operate across multiple time
zones, and contact center agents work flexible hours.
To support its growth and international expansion, Transcom
needed a partner to deliver high-quality connectivity to contact
centers and home-based agents in Colombia and Spain. The company
required operational flexibility and scalability to drive digital
transformation across its business. Geographically dispersed
workforces and agents have become essential in the contact center
industry, and prioritized, reliable connectivity for all agents is
vital to maintain high levels of customer service.
Orange Business Services’ global coverage, infrastructure and
local support were key to the contract win. This was particularly
important in Colombia, where Orange had the requisite field
operations and integration services engineers available to
implement this globally managed solution.
“Orange Business Services have fully demonstrated
professionalism, expertise and reliability throughout the whole
project and have been a key partner in our international expansion
in Latin America and Spain. They provide us with the reliable IP
VPN service we need to deliver high levels of service to our
customers and support our future growth in the region,” said
Fernando Silva, IT regional director, Transcom.
“Transcom’s business relies on being flexible and agile in a
fast-growing area, so they needed a global partner that could
ensure reliable operations for them. They needed high-quality
managed services at a competitive price to support continued
expansion into multichannel services and digital transformation.
With so many remote workers and home agents using their network, a
robust IP VPN service is essential. Our cloud-based contact center
solutions are also key parts of our digital transformation
portfolio,” said Helmut Reisinger, executive vice president,
International, Orange Business Services.
About Transcom
Transcom is a global customer experience specialist, providing
customer care, sales, technical support and collections services
through our extensive network of contact centers and work-at-home
agents. We are 29,000 customer experience specialists at 54 contact
centers across 23 countries, delivering services in 33 languages to
over 400 international brands in various industry verticals.
Transcom WorldWide AB’s share is listed on the Nasdaq Stockholm
Exchange under the ticker symbol TWW.
Learn more at www.transcom.com or follow us on LinkedIn and our
blogs: http://blog.transcom.com/ and
http://blog.transcom.com/es/
About Orange Business Services
Orange Business Services, the Orange branch dedicated to B2B
services, is not only a telecom operator, but also an IT solutions
integrator and applications developer in France and around the
world. Its 20,000 employees support companies in all areas of their
digital transformation: mobile and collaborative workspaces;
IT/cloud infrastructure; fixed and mobile connectivity; private and
hybrid networks; applications for Internet of Things, 360° customer
experience and Big Data analytics; and cybersecurity thanks to
dedicated experts and infrastructure to protect information
systems. More than 3,000 multinational organizations and 2 million
SOHOs, enterprises and local authorities in France rely on Orange
Business Services as their trusted partner.
Learn more at www.orange-business.com or follow us on LinkedIn,
Twitter and our blogs.
Orange is one of the world’s leading telecommunications
operators with annual sales of 41 billion euros in 2013 and has
159,000 employees worldwide at September 30, 2014. Orange is listed
on the NYSE Euronext Paris (symbol ORA) and on the New York Stock
Exchange (symbol ORAN).
Orange and any other Orange product or service names included in
this material are trademarks of Orange or Orange Brand Services
Limited.
Orange Business ServicesElizabeth Mayeri, +1
212-251-2086elizabeth.mayeri@orange.comorOrangeSylvie Duho, +33 1
44 44 93 93service.presse@orange.com
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