STRASBOURG, France
and ARMONK, N.Y., June 27, 2024
/CNW/ -- Crédit Mutuel Alliance Fédérale, a pioneer in the
adoption of Artificial Intelligence (AI) since 2016, invests in
cutting-edge technologies. Used every day by its 25,000 advisors,
AI freed up nearly 1 million hours of administrative work in 2023
to enable them to continue to best serve their members and
clients.
Operating as a sovereign technology bank, Crédit Mutuel
Alliance Fédérale stands out for its ability to carry out almost
all of this IT processing in its own datacenters — an approach
underpinned by the historic collaboration established between the
teams of Euro-Information, the mutualist group's technology
subsidiary, and IBM (NYSE: IBM).
To maintain its lead in artificial intelligence, Crédit Mutuel
Alliance Fédérale and Euro-Information are expanding their
long-term collaboration with IBM via its IBM watsonx platform — an
AI and data platform designed to help businesses develop
responsible AI — deployed on Credit Mutuel's in-house computing
infrastructure. This collaboration will make it possible to
accelerate and industrialize the deployment of generative AI.
Crédit Mutuel Alliance Fédérale plans to rely on in-house
developments and on watsonx to progressively deploy thirty-five AI
use cases in Crédit Mutuel and CIC networks, with planned
availability for the first set this summer. The mutualist group is
also testing the InstructLab technique, jointly developed by IBM
and Red Hat, to allow it to design models specific to its field of
activity using its own data.
"For the past eight years, the success of our collaboration
with IBM in artificial intelligence technologies has demonstrated
the relevance of our strategy combining mutualist commitment and
innovation. With watsonx, the Euro-Information and IBM teams
gathered within the Cognitive Factory are working on the
industrialization of 35 new use cases to enable our banking
advisors to always offer the best possible services to our
customers and members," indicates Éric Petitgand, Chief
Executive Officer of Crédit Mutuel Alliance Fédérale.
"Because banking is a technological business, it is essential
to constantly innovate in order to master the technologies of the
future. Our collaboration with IBM is all the more strategic as the
InstructLab technique will enable us to adapt generative AI to our
pioneering commitments to ethical and trustworthy AI that meets the
specific needs of our company," says Frantz Rublé, President of
Euro-Information.
"We are delighted to expand our collaboration with Crédit
Mutuel Alliance Fédérale. watsonx will allow them to bring
cutting-edge generative AI capabilities to improve the customer
experience," adds Sébastian Krause, SVP IBM Corporation.
"Our strategic collaboration with the Crédit Mutuel Group and
Euro-Information is thus further strengthened around three pillars:
technological innovation, acceleration of transformation, and
talent development," concludes Jean-Philippe Desbiolles, IBM Managing Director
for Crédit Mutuel Alliance Fédérale.
Generative AI for enhanced customer relations with the
dedicated local advisor
Crédit Mutuel Alliance Fédérale has relied since its creation on
technology to best serve its customers and members. In
collaboration with IBM Consulting, Euro-Information's Cognitive
Factory has already massively deployed several cutting-edge
artificial intelligence solutions, including for customer
experience, risk management and compliance, support for account
managers and document understanding.
Building on its know-how, Euro-Information will develop 35 AI
use cases on an industrial scale, relying on in-house developments
and on watsonx. Three initial generative AI solutions are expected
to be deployed in the third quarter, enabling advisors to respond
even more efficiently to the needs of their customers and members.
In addition to MonIA, a broad catalog of AI-based services
(document synthesis, transcription of appointments, etc.), they
could benefit from templates for replying to customer emails, as
well as an AI assistant providing personalized responses to help
them with their assignments. A fourth pilot will support the
Group's IT development employees.
Managing the value chain for building ethical and trustworthy
AI
Crédit Mutuel Alliance Fédérale, via the Chambre Syndicale et
Interfédérale - its parliament made up of elected members and
employees - has adopted a charter for trustworthy AI. This charter
sets out commitments that govern the use of AI. IBM's
watsonx.governance will help Euro-Information implement them.
In this context, the governance of the mutualist group places AI
at the service of human beings: elected representatives, employees,
members and customers. It ensures strict respect for digital
privacy. Bringing transparent and documented use of AI, it favors
the most sober technological solutions and ensures that the
principle of pooling banking and insurance offers is perpetuated to
guarantee the interests of members and customers.
These collective choices are made possible because Crédit Mutuel
Alliance Fédérale operates as a sovereign industrial bank. In this
respect, almost all IT processing is carried out on its own
datacenters located in France and
Europe, using software over which it has full control.
Press Contacts
Crédit Mutuel Alliance Fédérale: Aziz Ridouan – +33
(0)6 01 10 31 69 – aziz.ridouan@creditmutuel.fr
IBM: Gaëlle Dussutour – +33 (0)6 74 98 26 92 -
dusga@fr.ibm.com
About IBM
IBM is a leading provider of global hybrid cloud and AI, and
consulting expertise. We help clients in more than 175 countries
capitalize on insights from their data, streamline business
processes, reduce costs and gain the competitive edge in their
industries. More than 4,000 government and corporate entities in
critical infrastructure areas such as financial services,
telecommunications and healthcare rely on IBM's hybrid cloud
platform and Red Hat OpenShift to affect their digital
transformations quickly, efficiently and securely. IBM's
breakthrough innovations in AI, quantum computing,
industry-specific cloud solutions and consulting deliver open and
flexible options to our clients. All of this is backed by IBM's
long-standing commitment to trust, transparency, responsibility,
inclusivity and service.
Visit ibm.com for more information.
About Euro-Information
Euro-Information is the technology subsidiary of Crédit Mutuel.
Euro-Information manages the IT systems of 16 federations of the
Crédit Mutuel group as well as those of CIC and of all the
financial, insurance, property, consumer credit, private banking,
financing, telephony and technological subsidiaries.
With a headcount of almost 4 000, Euro-Information offers
cutting-edge technology to employees and banking customers alike,
backed up by a high level of security and personal data protection.
Euro-Information has in-house expertise in all technologies and
carries out the developments necessary for the entities of the
Crédit Mutuel group.
For more information e-i.com
About Crédit Mutuel Alliance Fédérale
One of France's leading bankinsurers, with 77,000 employees
serving more than 31 million customers, Crédit Mutuel Alliance
Fédérale's more than 4,300 branches offer a diversified range of
services to private individuals, local professionals and companies
of all sizes.
Crédit Mutuel Alliance Fédérale, first French banking group to
have adopted the status of mission-driven company, is made up of
the following Crédit Mutuel federations: Centre Est Europe
(Strasbourg), Sud-Est
(Lyon), Île-de-France (Paris), Savoie-Mont Blanc (Annecy), Midi-Atlantique
(Toulouse), Loire-Atlantique et Centre-Ouest (Nantes), Centre (Orléans), Normandie (Caen),
Dauphiné-Vivarais (Valence), Méditerranéen (Marseille), Anjou (Angers), Massif Central (Clermont-Ferrand), Antilles-Guyane
(Fort-de-France) and Nord Europe
(Lille).
Crédit Mutuel Alliance Fédérale also includes Caisse Fédérale de
Crédit Mutuel, Banque Fédérative du Crédit Mutuel (BFCM) and all
its subsidiaries, in particular CIC, Euro-Information, Assurances
du Crédit Mutuel (ACM), Targobank in Germany, Cofidis, Beobank in Belgium, Banque Européenne du Crédit Mutuel
(BECM), Banque Transatlantique, Banque de Luxembourg, and Homiris.
Find more information at
http://www.creditmutuelalliancefederale.fr/en/
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SOURCE IBM