Capita Plc - Capita plc extends contract with European telecoms provider
10 Abril 2024 - 1:00AM
UK Regulatory
Capita Plc - Capita plc extends contract
with European telecoms provider
PR Newswire
LONDON, United Kingdom, April 10
10
April 2024 Capita
plc extends contract with European telecoms
providerCapita
plc (Capita) today announces it has extended its customer
experience contract with a leading European integrated telecoms
company for two years from January 2024, with an option to extend
for a further two years.In
a deal worth more than £95m over four years, Capita will continue
to deliver on-shore and near-shore end-to-end customer experience
services for the client, including inbound customer inquiries,
chatbots, social media engagement and managing customer technical
support.Corinne
Ripoche, CEO, Capita Experience, said: "We are very proud to extend
this contract, which builds on the success of our long-standing
strategic partnership since 2008.
"We will be focused on delivering a customer-centric approach which
anticipates customer needs, through a seamless and personalised
experience.
"We'll continue to leverage technology to meet our customer's very
high-quality requirements."Capita
is one of Europe's main customer experience businesses, with
market-leading positions in the UK, Ireland and Switzerland, and a
major presence in Germany.
Notes
to editors:
The new
contractual agreement is based on expected volumes, and therefore
treated as a framework contract. As a result, there is no IFRS 15
transaction price (order book) for
the contract.
For
more information, please contact:
Investor
enquiries
Helen Parris, Director of Investor Relations
Tel: 07720
169 269
Email:
IRteam@capita.co.uk
Stephanie Little
Deputy
Head of Investor Relations
Tel: 07541
622838
Email:
IRteam@capita.co.uk
Media
enquiries
Capita
external communications
Tel: 0207
654 2399
Email:
media@capita.co.uk
About
Capita
Capita
is a leading provider of business process services, driven by data,
technology and people. Every day
our 43,000 colleagues help millions of people, by delivering
innovative, digitally enabled solutions to transform and simplify
the connections between government and citizens, businesses and
customers. We partner with our clients and provide the insight and
technologies that give time back, allowing them to focus on what
they do best and making people's lives easier and simpler. We
operate across two divisions - Capita Public Service and Capita
Experience- in the UK, Europe,
India and South Africa. Capita is quoted on the London
Stock Exchange (CPI.L). Further information can be found at:
http://www.capita.com
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