Baptist World Aid Chooses 8x8 to Deliver Superior Communications Experiences to its Donors, Employees, and Partners in the Fight Against Global Poverty
14 Noviembre 2023 - 3:05PM
Business Wire
Christian Aid and Development Organization
Deploys 8x8’s Cloud Contact Center and Unified Communications
Platform for Ease of Use, Robust Reporting, and Tight Integration
with Microsoft Teams
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced that Baptist World Aid has deployed the 8x8 XCaaS™
(Experience Communications as a Service™) integrated cloud contact
center and unified communications platform with 8x8 Voice for
Microsoft Teams and the solution certified for Teams 8x8 Contact
Center. With 8x8, Baptist World Aid now has an organization-wide
integrated platform for communications, collaboration, and customer
engagement across mobile, desktop, and web to deliver superior
customer experiences.
Baptist World Aid is a nonprofit organization focused on
creating lasting solutions to combat global poverty through
community development, disaster relief, and advocacy. The
organization operates in 22 countries alongside 35 in-country
project partners to deliver 67 projects that address the root
causes of poverty and create opportunities for children and
families to thrive. To help manage the myriad global locations,
employees, and partners, Baptist World Aid needed an integrated
cloud contact center and communications platform capable of
supporting both customer engagement and employee communications and
collaboration for support and donation processing. Further, Baptist
World Aid needed a solution that seamlessly integrated with their
existing Microsoft Teams solution to provide accurate, real-time
data and analytics.
Baptist World Aid chose the 8x8 XCaaS platform for its
exceptional call quality, improved quality management and reporting
capabilities, and seamless integration with Microsoft Teams and
Microsoft Dynamics 365, all of which enable employees to provide
exceptional customer support and services across any role and
location. Further, 8x8’s ease of use and product support has
allowed Baptist World Aid to focus more on important, life altering
projects and goals and less on software maintenance.
"Whether we’re working with in-country partners, our donors, or
our employees, it’s important that we’re able to provide high
quality engagement for an outstanding customer and employee
experience from the start,” said Eun Bie Lee, Support Engagement
Manager at Baptist World Aid. "8x8 has completely changed the way
we approach our communications strategy and our eyes have been
opened to the vast array of features and possibilities available.
With 8x8, we’re able to accomplish so much more, regardless of
location, and we’re thrilled with the impact it has had on our
efforts and the overall experiences for our donors, employees, and
partners."
“Baptist World Aid is doing incredible work around the world to
alleviate poverty, and a big piece of having an impact is being
able to effectively communicate with everyone involved,” said
Hunter Middleton, Chief Product Officer at 8x8, Inc. “With 8x8
XCaaS, not only does Baptist World Aid get a seamless, integrated
contact center and unified communications platform, they also get
the benefits of working within the familiar Teams interface. We are
proud of the part our product has played in delivering personalized
customer interactions, boosting agent productivity, and fostering
internal collaboration for such an incredible organization.”
The 8x8 XCaaS (Experience Communications as a Service™)
integrated cloud contact center and unified communications platform
includes cloud contact center, business phone, video meetings, team
chat, and SMS capabilities. 8x8 XCaaS is a resilient, secure, and
compliant platform, offering the highest levels of reliability with
a financially backed, platform-wide 99.999 percent uptime SLA
across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, and Experience Communications as a Service™
are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20231114413718/en/
Media: PR@8x8.com
Investor Relations: Investor.relations@8x8.com
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