Michelle
Draper, former Silicon Valley Bank CMO and 30-year financial
industry veteran, to lead marketing and client
experience
RALEIGH,
N.C., Oct. 17, 2024 /PRNewswire/ -- First
Citizens Bank today announced the appointment of Michelle Draper to Chief Marketing Officer
(CMO). Most recently, Draper served as Chief Marketing and Sales
Strategy Officer of Silicon Valley Bank (SVB), a division of First
Citizens Bank.
In her role serving the First Citizens enterprise, Draper leads
a marketing organization nationwide dedicated to building upon the
company's customer-centric vision that delivers solutions,
experiences and capabilities based on customers' needs.
Draper brings more than three decades of marketing leadership
with a proven track record of growing market share, brand
leadership and building customer and stakeholder loyalty to her new
role. While serving as Chief Marketing and Strategy Officer for SVB
between 2013-2023, she led critical initiatives that advanced SVB's
mission to increase the probability of its clients' success.
Understanding the unique needs of the global innovation economy,
Draper strengthened SVB's client experience capabilities by
building teams focused on strategy alignment, experience design and
customer insights.
"Michelle has a long career in financial services and has been
instrumental to SVB's success for more than a decade, leading
global marketing and strategy initiatives," said Jeff Ward, First Citizens' Chief Strategy
Officer. "Michelle's laser focus on the customer will support First
Citizens' drive toward our long-term goals and will advance our
vision to further strengthen our brand and reputation with clients
and prospects seeking the financial solutions we deliver."
First Citizens Bank has served personal, business, commercial,
and wealth clients in building financial strength for more than 125
years. Following its recent acquisitions of SVB in 2023 and CIT in
2022, First Citizens has grown while continuing its legacy of
strength, stability and long-term thinking that has spanned
generations.
"As First Citizens continues to grow, I look forward to
strengthening our position as a company known for client centricity
and our unique ability to serve our clients at every stage of their
personal, business or entrepreneurial journeys," said Draper.
Before joining SVB, Draper spent nearly two decades at Charles
Schwab as the company grew from 3,000 to 14,000 employees. As a
member of the senior management team responsible for
business-to-business enterprises, she oversaw a range of functions
from advertising to brand management and client communications. She
also served as a director of investor services segment marketing,
and vice president of advisor services marketing programs,
developing marketing strategies for both the retail and
institutional sides of the business.
About First Citizens Bank
First Citizens Bank helps
personal, business, commercial and wealth clients build financial
strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a
unique legacy of strength, stability and long-term thinking that
has spanned generations. First Citizens offers an array of general
banking services including a network of more than 500 branches and
offices in 30 states; commercial banking expertise delivering
best-in-class lending, leasing and other financial services coast
to coast; innovation banking serving businesses at every stage; and
a nationwide direct bank. Parent company First Citizens BancShares,
Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with
more than $200 billion in assets and
a member of the Fortune 500™. Discover more at
firstcitizens.com.
Media Contact
Angela
English
Angela.english@firstcitizens.com
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SOURCE First Citizens Bank