SHENZHEN, China, April 14,
2023 /PRNewswire/ -- ICZOOM Group Inc. (Nasdaq: IZM)
(the "Company" or "ICZOOM"), a B2B e-commerce trading platform
primarily engaged in sales of electronic component products in
Hong Kong and mainland
China, today announced the upgrade
of its artificial intelligence ("AI") customer service system (the
"System") utilized on its B2B trading platform as part of the
Company's commitment to innovative technology. The System is
designed to enhance customer service quality and efficiency in
order to strengthen the Company's competitive advantages in the
industry.
The System employs AI technology and natural language processing
technology and has been modularly integrated into the business
reception module. Leveraging its self-learning and optimization
capabilities, the System has been optimized for accuracy and
intelligence, which can automatically respond to customer
inquiries, simulate natural and realistic interactions based on
customer feedbacks and data analysis. The System also operates in
software-as-a-service ("SaaS") mode, and the Company plans to
deploy it to additional functional modules, such as intelligent
quotation, after-sales service, and social media management, to
further improve customers services, as well as enhance work
efficiency and reduce operating costs.
Mr. Lei Xia, the CEO and the Chairman of the Board of Directors
of ICZOOM, remarked, "Our customers are the foundation of our
successful business, and we are dedicated to addressing their needs
and delivering excellent service by prioritizing innovation. The
enhancement of the System reflects our devotion to innovation and
staying abreast of industry trends. We believe this move will not
only enhance our operational efficiency but also improve customer
satisfaction and conversion rates. We intend to continue investing
in research and development, striving to improve technology and
service quality, and maintaining our competitive edge in the
dynamic market."
About ICZOOM Group Inc.
ICZOOM Group Inc. is primarily engaged in sales of electronic
component products to customers in Hong
Kong and mainland China
through its B2B e-commerce trading platform. These products are
primarily used by China based
small and medium-sized enterprises ("SMEs") in the consumer
electronic industry, Internet of Things ("IoT"), automotive
electronics and industry control segments. By utilizing latest
technologies, the Company's platform collects, optimizes and
presents product offering information from suppliers of all sizes,
all transparent and available to its SME customers to compare and
select. In addition to the sales of electronic component products,
the Company also provides services to customers such as temporary
warehousing, logistic and shipping, and customs clearance. For more
information, please visit the Company's website:
http://ir.iczoomex.com/index.html.
Forward-Looking Statements
Certain statements in this announcement are forward-looking
statements. These forward-looking statements involve known and
unknown risks and uncertainties and are based on the Company's
current expectations and projections about future events that the
Company believes may affect its financial condition, results of
operations, business strategy and financial needs. Investors can
identify these forward-looking statements by words or phrases such
as "anticipate," "estimate," "plan," "project," "continuing,"
"ongoing," "expect," "we believe," "we intend," "may," "should,"
"will," "could" and similar expressions. The Company undertakes no
obligation to update or revise publicly any forward-looking
statements to reflect subsequent occurring events or circumstances,
or changes in its expectations, except as may be required by law.
Although the Company believes that the expectations expressed in
these forward-looking statements are reasonable, it cannot assure
you that such expectations will turn out to be correct, and the
Company cautions investors that actual results may differ
materially from the anticipated results and encourages investors to
review other factors that may affect its future results in the
Company's registration statement and other filings with the U.S.
Securities and Exchange Commission.
For more information, please contact:
ICZOOM Group Inc.
Investor Relations Department
Phone: +86-(755) 88603072
Email: investors@iczoom.com
Ascent Investors Relations LLC
Tina Xiao
Phone: +1 917 609-0333
Email: tina.xiao@ascent-ir.com
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SOURCE ICZOOM Group Inc.