NICE Launches 1CX, An All-In-One UCaaS for $5 Per User Per Month
11 Junio 2024 - 6:30AM
Business Wire
1CX delivers best-in-class comprehensive
communication and collaboration capabilities while integrating
seamlessly with NICE’s industry-leading CXone platform
NICE (Nasdaq: NICE) today announced 1CX, a new
Unified Communications as a Service (UCaaS) solution designed for
rapid implementation and fast ROI. This new disruptive offering is
priced at a market-shattering $5 per user per month. Paired with
NICE’s industry-leading CXone platform, 1CX provides an all-in-one
cloud communications solution that eliminates complexity, improves
productivity, and elevates every conversation. This innovative
offering from NICE delivers a modern, full-featured omnichannel
cloud PBX and fully-featured workforce collaboration tools across
all devices and channels. By unifying UCaaS and CCaaS from a single
vendor, NICE provides an end-to-end communications solution that
slashes costs and futureproofs organizations’ success.
1CX enables organizations to connect their workforce, delivering
full-service voice, messaging, and video collaboration, including
live chat, SMS/MMS, and audio and video conferencing with standard
CRM integration. All-in-one Telco, UCaaS, and CCaaS eliminate the
friction of moving from screen to screen or downloading extra
applications. 1CX delivers a modern, software-based, open standard
cloud PBX, integrated softphones and clientless web conferencing.
Both hard phone and softphone capabilities are supported, and
existing phone numbers can be ported or new ones created.
1CX is already available throughout the United States with
multiple customers already live. 1CX will be made available to
selected territories outside of the USA in the coming months.
Barry Cooper, President, CX Division, NICE, said, “1CX is
the communications solution of the future. By bringing NICE’s
leading CCaaS offerings together with UCaaS, we are making
communications across an organization effortless and efficient. 1CX
is the next generation, professional-grade UCaaS and CCaaS
combination that is required for organizations to be able to manage
the complexity of the digital era both for customer and internal
facing communications.”
Blair Pleasant, President & Principal Analyst,
COMMfusion, said, “More and more businesses are looking for a
fully-integrated CCaaS and UCaaS offering to streamline and enhance
the customer experience. By delivering a comprehensive UCaaS
solution with NICE’s award-winning CCaaS offering, 1CX bridges a
critical gap in communications experienced by CX organizations.
1CX’s unified communications capabilities enable organization-wide
collaboration with a full set of rich features, making it a robust
solution for CX organizations to consider going forward.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240611827104/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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