TaskUs Announces Frontiers in Psychiatry Publishes First Peer-Reviewed Research Study Investigating Trait-Based, Pre-Hire Screening for Content Moderators
19 Octubre 2023 - 8:00AM
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced
digital services and next-generation customer experience to the
world’s most innovative companies, today announced Frontiers in
Psychiatry has published the first peer-reviewed study that
evaluates a robust employee screening tool, The Cognitive
Adaptability and Resiliency Employment Screener (CARES), designed
to decrease psychological risk for content moderators.
Funded by the Wellness + Resiliency Division of Research, an
independent research arm within TaskUs, and in collaboration with
two leading psychologists – María Martín López and Keanan J. Joyner
from a renowned U.S. research university – the study investigated
the skills and dispositions that are most likely to succeed in the
content moderator role without adverse outcomes.
“Content moderators are critical to making the online world safe
for users,” said Rachel Lutz Guevera, Vice President of Trust +
Safety at TaskUs. “Every day, they are exposed to content that
ranges from misinformation to potentially disturbing images and
text. We must find strategies for protecting their mental health
and make this research widely available to the entire community,
especially as AI will cause a massive proliferation in
user-generated content and even more demand for moderators. Our
goal with this study – one of 40 we’ve conducted over the past four
years – is to develop a thorough yet concise vetting process to
recruit those who best fit the role of content moderator.”
The CARES study examined 76 screening questions and yielded
three factors: Psychological Perseverance & Agility, Rumination
& Emotional Lingering, and Expressiveness & Sociability
that showed good fit and relevance for qualities such as
resilience, cognitive control and flexibility, emotional
regulation, and optimism. Altogether, the findings revealed that
the screener demonstrated characteristics consistent with a valid
and robust measure, which, pending future studies, may serve as a
promising employment screener for content moderators.
Context
Social media platforms have seen tremendous growth, and with it
comes massive user-generated content (UGC). Reviewing this content
is vital to ensure a safe online environment. Content moderators
encounter a wide range of material daily, from harmless posts to
potentially offensive and questionable content. As platforms become
larger and UGC becomes more ubiquitous, the need to monitor content
continues to rise.
“When hiring content moderators, recruiters often rely on
education checks and interviews. However, these methods can be
subjective and non-comprehensive,” said Xieyining Huang, PhD, Vice
President of Wellness + Resiliency at TaskUs. “Inadequate hiring
practices may have partially contributed to the dissatisfaction and
attrition seen among moderators. Therefore, it is crucial to
develop scientific methods to reliably identify candidates who may
be a good fit for the role – specifically, leveraging a
psychometrically sound instrument as a pre-hire screener may be
particularly helpful.”
Methodology
The study aimed to develop a trait-based psychometric pre-hire
screener for content moderation. Following standard requirements
for establishing a valid psychometric instrument, the study
included three testing phases and involved over 4,800 participants.
Results indicated that the pre-hire screener assessed for three
traits: Psychological Perseverance and Agility, Rumination and
Emotion Lingering, and Expressiveness and Sociability. Findings
supported the model fit, validity, and reliability of this
psychometric pre-hire screener for content moderation.
About TaskUs
TaskUs is a leading provider of outsourced digital services and
next-generation customer experience to the world’s most innovative
companies, helping its clients represent, protect, and grow their
brands. Leveraging a cloud-based infrastructure, TaskUs serves
clients in the fastest-growing sectors, including social media,
e-commerce, gaming, streaming media, food delivery and
ride-sharing, Technology, FinTech, and HealthTech. As of June 30,
2023, TaskUs had a worldwide headcount of approximately 47,000
people across 27 locations in 13 countries, including the United
States, the Philippines, and India.
Investor ContactAlan KatzInvestor
Relationsalan.katz@taskus.com
Media Contact Lisa WolfordCorporate
Communicationslisa.wolford@taskus.com
Forward-Looking Statements
This press release contains “forward-looking statements” within
the meaning of the Private Securities Litigation Reform Act of
1995. Forward-looking statements include all statements that are
not historical facts and include, without limitation, statements
reflecting our view of the growing need for content moderation. In
some cases, you can identify these forward-looking statements by
the use of words such as “outlook,” “believes,” “expects,”
“potential,” “continues,” “may,” “will,” “should,” “could,”
“seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,”
“anticipates,” “positions us” or the negative version of these
words or other comparable words. Such forward-looking statements
are subject to various risks and uncertainties. Accordingly, there
are or will be important factors that could cause actual outcomes
or results to differ materially from those indicated in these
statements. These factors include but are not limited to those
described under “Risk Factors” in the Company’s Annual Report on
Form 10-K for the year ended December 31, 2022 filed with the
Securities and Exchange Commission (the “SEC”) on March 6, 2023, as
such factors may be updated from time to time in our periodic
filings with the SEC, which are accessible on the SEC’s website at
www.sec.gov. These factors should not be construed as exhaustive
and should be read in conjunction with the other cautionary
statements that are included in the Company’s SEC filings. TaskUs
undertakes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information,
future developments or otherwise, except as required by law.
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