Investment creates global leverage for AI and technology
platform innovation
DENVER and HYDERABAD, India, June 29,
2023 /PRNewswire/ -- TTEC Holdings, Inc.
(NASDAQ:TTEC), one of the largest global customer experience (CX)
technology and services innovators for AI-enabled CX solutions,
today announced the opening of the TTEC Digital Innovation Studio –
Hyderabad to strengthen the
company's capabilities integrating and orchestrating exceptional
customer experiences around the world.
This expansion further accelerates TTEC Digital's development
and integration with the world's leading CX technology platforms –
including Google, Microsoft, Amazon, Cisco, and Genesys – along
with the company's world-class analytics & AI, CX consulting,
and product development capabilities.
"The TTEC Digital Innovation Studio – Hyderabad enables us to continue delivering
exceptional CX across every geography and industry, and support our
purpose of delivering humanity to the customer experience," said
Dave Seybold, CEO of TTEC Digital.
"TTEC Digital has rich knowledge in designing and orchestrating
exceptional CX for a digital-first world. We're taking this
further, using AI to supercharge these capabilities and transform
how our clients serve their customers. Hyderabad is vital to this innovation
pipeline."
TTEC Digital's India operations
have grown significantly since the company entered the country in
2020. TTEC Digital has doubled its Hyderabad workforce in each of the past two
years, with more than 500 employees currently, and will continue to
scale aggressively. The Company also maintains expertise for its
business process outsourcing business and back-office functions in
India.
"We are thrilled to establish the TTEC Digital Innovation Studio
– Hyderabad, enabling us to
deliver more value to our customers, grow our business, and
contribute to the local economy," said Amol
Gupta, head of India for
TTEC Digital. "Hyderabad is known
for its diverse, high-quality talent and modern infrastructure,
making it a preferred destination for enterprises across the globe.
TTEC will further support the community where we live and work
through our commitment to Environmental, Social, and Governance
principles."
The Company is growing its Indian workforce with experienced
hires along with recent college graduates who are supported by a
rigorous, 12-week training program through Digital U. Employees
also have access to professional development opportunities with
more than 10,000 courses offered through TTEC Talent, empowering
them to grow their career with the company.
Diversity, equity, and inclusion (DE&I) is foundational at
TTEC and is supported by the TTEC Diversity Council, a global,
employee-driven organization that advances DE&I priorities at
the company. As a result, the Company is increasing its diversity
in India and expects the
percentage of female employees to reach 40% by the end of 2023.
To explore career opportunities and join TTEC Digital's growing
team in Hyderabad, please visit
ttecdigital.com/careers.
About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global
CX technology and services innovators for end-to-end, digital CX
solutions. The Company delivers leading CX technology and
operational CX orchestration at scale through its proprietary
cloud-based CXaaS (Customer Experience as a Service) platform.
Serving iconic and disruptive brands, TTEC's outcome-based
solutions span the entire enterprise, touch every virtual
interaction channel, and improve each step of the customer journey.
Leveraging next gen digital and cognitive technology, the Company's
Digital business designs, builds, and operates omnichannel contact
center technology, conversational messaging, CRM, automation (AI /
ML and RPA), and analytics solutions. The Company's Engage business
delivers digital customer engagement, customer acquisition &
growth, content moderation, fraud prevention, and data annotation
solutions. Founded in 1982, the Company's singular obsession with
CX excellence has earned it leading client NPS scores across the
globe. The company's nearly 65,000 employees operate on six
continents and bring technology and humanity together to deliver
happy customers and differentiated business results.
Address
6312 S Fiddler's Green
Circle
Suite 100N
Greenwood
Village, CO 80111
|
Investor Contact
Paul Miller
paul.miller@ttec.com
303-397-8641
|
Media Contact
Tim Blair
tim.blair@ttec.com
303-397-9267
|
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SOURCE TTEC Holdings, Inc.