Company receives recognition as one of the
eleven service providers that matter most
DENVER, Aug. 31,
2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:
TTEC), a leading global CX (customer experience) technology and
services innovator for AI-enabled CX with solutions from TTEC
Engage and TTEC Digital, announced today that it was named a Strong
Performer in The Forrester Wave™: Customer Analytics Service
Providers, Q2 2023.
"TTEC thrusts the tip of the spear to capture deep customer
value," states the Wave report, authored by Brandon Purcell, Forrester VP and Principal
Analyst. The report went on to say, "Enterprises looking to drive
insights into both human and digital interactions should look to
TTEC."
TTEC received the highest possible scores in the partner
ecosystem, pricing flexibility and transparency, and global
delivery strategy criteria within the strategy category.
"We are proud to be named a Strong Performer in The Forrester
Wave™: Customer Analytics Service Providers, Q2 2023," said
Marcy Riordan, global analytics
practice lead at TTEC Digital. "Analytics is our superpower with a
dedicated team of professionals who leverage the latest technology
developments in areas like artificial intelligence and machine
learning to turn data into actionable insights for our
clients."
Forrester evaluated several service providers against 29
criteria to identify the 11 providers that matter the most.
According to the report, "The vendors who truly differentiate in
this market are those who invest in capabilities to operationalize
models in industry- and domain-specific ways while continually
innovating with new techniques.
TTEC Digital's dedicated analytics practice enables CX
transformation at the point of conversation through data science,
engineering, and visualization, along with strategic analytics
consulting to drive improved outcomes.
TTEC Engage delivers industry leading CX BPO services enabled
through AI and operational analytics with a focus on customer care,
sales, tech support, AI operations, and trust & safety
solutions, that drive customer acquisition, growth, and
retention.
About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is a leading global CX
(customer experience) technology and services innovator for
AI-enabled digital CX solutions. The Company delivers leading CX
technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience as a Service)
platform. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next gen digital and cognitive technology, the
Company's Digital business designs, builds, and operates
omnichannel contact center technology, conversational messaging,
CRM, automation (AI / ML and RPA), and analytics solutions. The
Company's Engage business delivers digital customer engagement,
customer acquisition and growth, content moderation,
fraud prevention, and data annotation solutions.
Founded in 1982, the Company's singular obsession with CX
excellence has earned it leading client NPS scores across the
globe. The Company's 63,900 employees operate on six continents and
bring technology and humanity together to deliver happy customers
and differentiated business results.
Investor Contact
Paul Miller
paul.miller@ttec.com
303-397-8641
Media Contact
Tim Blair
tim.blair@ttec.com
303-397-9267
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SOURCE TTEC Holdings, Inc.