Verint Coaching Bot Helps Contact Center Agents Increase Sales by 48 Percent
04 Junio 2024 - 7:30AM
Business Wire
Multinational Bank is Using Verint AI-powered Bot to Improve
Up-sell Close Rates
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that a multinational bank is using the Verint Coaching
Bot to help contact center agents improve up-sell close rates.
The bank looked to improve revenue generation from their contact
center agents. Through real-time guidance from the Verint Coaching
Bot, agents more consistently delivered the right up-sell offer at
the right time, which improved sales close rates. As a result of
deploying the Verint Coaching Bot, the bank reported a 48 percent
increase in contact centers sales over a two-month period.
“More and more brands are using AI-powered bots to increase
agent capacity and provide opportunities for contact center agents
to generate revenue. Today, Verint AI-powered bots can guide
contact center representatives to become more effective sales
agents,” says Verint’s Daniel Ziv, vice president, go-to-market.
“The Verint Coaching Bot delivers tangible AI business outcomes by
guiding agents to introduce the ideal up-sell offer based on the
customer’s profile. This real-time coaching capability improves
up-sell close rates and can drive millions of dollars of increased
sales through the contact center.”
Visit Verint Open Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2024, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
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version on businesswire.com: https://www.businesswire.com/news/home/20240604121098/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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