More than 400 aircraft operators rate the
quality of product support provided by avionics manufacturers,
keeping Garmin at the top for two decades
OLATHE,
Kan., Jan. 24, 2024 /PRNewswire/ -- Garmin
(NYSE: GRMN) today announced it is ranked No. 1 for the
20th consecutive year in Professional Pilot's 2024
Avionics Manufacturers Product Support Survey. Garmin received top
rankings in every category of the survey, including product
reliability, speed in AOG service, cost of parts, manuals or CDs,
technical representatives and support from manufacturers.
"Achieving 20 consecutive years as the top-ranked avionics
manufacturer for product support is an incredible honor, and it's a
testament to the dedication of the entire Garmin team. Our
commitment to providing top quality products and support to our
customers is ingrained in everything we do, and we are truly
grateful that our customers recognize this ongoing effort to
improve their experience. I want to congratulate our entire team on
this milestone achievement." –Phil Straub, Garmin Executive
Vice President and Managing Director, Aviation
The annual Avionics Manufacturers Product Support Survey is
based exclusively on direct responses from qualified Professional
Pilot readers and aircraft operators. Over 500 line evaluations
were used in the survey results, rating avionics manufacturers on a
scale of 1-10. Garmin received an overall score of 8.55 with the
highest score being 9.27 in the product reliability category.
Garmin's Avionics Product Support team is consistently looking
to improve and made significant improvements in the past year to
advance the support provided to aircraft owners and operators. The
team relocated to new offices within the Garmin U.S. headquarters
as part of a multimillion-dollar expansion that includes
engineering labs, training facilities and dedicated meeting spaces.
An all-new Garmin Aviation Dealer Academy provides avionics
training opportunities, and Garmin's dealer support teams have been
reorganized to provide regionally based technical support resulting
in improved response times and enhanced relationships with dealers
and installation technicians.
Expanding Garmin's online forum allows authorized aviation
dealers to share tips and benefit from the collective experience of
the global Garmin dealer network. For consumers, the live chat
capability expanded to include the flyGarmin.com website and the
depth and breadth of FAQ content is continually increasing in the
Garmin Aviation Support Center website to allow for more self-serve
support for customers.
This honor is the second product support recognition Garmin has
received recently, following Aviation International News' Product
Support Survey announced in September
2023 where Garmin also earned the top spot for the
20th consecutive year.
To read Professional Pilot's 2024 full survey report,
click here. To contact Garmin's award-winning product support
team or to access its library of eLearning materials,
visit fly.garmin.com/support.
Garmin products and services have revolutionized flight and
become essential to the lives of pilots and aircraft owners and
operators around the world. A leading provider of solutions to
general aviation, business aviation, rotorcraft, advanced air
mobility, government and defense, and commercial air carrier
customers, Garmin believes every day is an opportunity to innovate.
Recipient of the prestigious Robert J. Collier Trophy for
Garmin Autoland, Garmin developed the world's first certified
autonomous system that activates during an emergency to control and
land an aircraft without human intervention. Visit the
Garmin Newsroom, email our media team, connect with
@garminaviation on social, or follow our blog.
About Garmin International, Inc. Garmin
International, Inc. is a subsidiary of Garmin Ltd. (NYSE: GRMN).
Garmin Ltd. is incorporated in Switzerland, and its principal subsidiaries
are located in the United States,
Taiwan and the United Kingdom. Garmin is a registered
trademark of Garmin Ltd. or its subsidiaries. All other brands,
product names, company names, trademarks and service marks are the
properties of their respective owners. All rights reserved.
Notice on Forward-Looking Statements:
This release
includes forward-looking statements regarding Garmin Ltd. and its
business. Such statements are based on management's current
expectations. The forward-looking events and circumstances
discussed in this release may not occur and actual results could
differ materially as a result of known and unknown risk factors and
uncertainties affecting Garmin, including, but not limited to, the
risk factors listed in the Annual Report on Form 10-K for the year
ended December 31, 2022, filed by
Garmin with the Securities and Exchange Commission (Commission file
number 0-31983). A copy of such Form 10-K is available at
https://www.garmin.com/en-US/company/investors/earnings/. No
forward-looking statement can be guaranteed. Forward-looking
statements speak only as of the date on which they are made and
Garmin undertakes no obligation to publicly update or revise any
forward-looking statement, whether as a result of new information,
future events, or otherwise.
Media Contact:
Mikayla
Minnick
913-397-8200
media.relations@garmin.com
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SOURCE Garmin International, Inc.