TaskUs Launches TaskGPT to Help Clients Unleash the Transformative Power of Generative AI in Customer Service Operations
01 Junio 2023 - 8:00AM
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced
digital services and next-generation customer experience to the
world’s most innovative companies, today announced the launch of
TaskGPT, a powerful customer service application powered by
Generative AI.
The new offering builds on TaskUs’ work with the world’s leading
generative AI companies creating powerful tools for its global
business of 47,700 employees. Today these tools help increase the
efficiency of TaskUs frontline employees, power the company’s
internal chatbot as well as evaluate employee language and customer
service skills. TaskUs has also integrated its TaskGPT technology
into TaskVerse, its gig economy platform, to improve results and
reduce costs.
“We are excited about the revolution taking place in Generative
AI and our ability to take advantage of massive technological
benefits to increase the efficiency of TaskUs and our clients,”
said Bryce Maddock, Co-Founder and CEO of TaskUs. “We are thrilled
to build on the knowledge we’ve accumulated internally and deliver
solutions for clients. We believe so strongly in the transformative
abilities of our AI-based tools and knowledge that we’ve developed
a new revenue model for the business that will see us compensated
based on the outcomes we deliver.”
TaskUs is proud to announce MoneyLion Inc. (“MoneyLion”, NYSE:
ML), a leading financial technology company, as an inaugural
partner that is utilizing TaskGPT.
“The evolution of AI products and services is a massive
advancement for global technology as a whole,” said Dee Choubey,
CEO and Co-Founder of MoneyLion. “For us at MoneyLion, AI has been
in our DNA since our inception in 2013, with our AI backed digital
banking models. We’ve built a powerful platform supported by AI and
machine learning that drives our premier financial product search
and recommendation engine, matching people with the personalized
financial products and services they need. We've had a long,
fruitful relationship with TaskUs and are happy to grow our
partnership with the integration of TaskGPT, which will enable us
to rapidly expand and enhance our customer service capabilities
across our business, with another great real world use case for AI
tech.”
The TaskGPT launch is the latest example of how TaskUs is
helping clients take advantage of the transformative power of AI.
TaskUs’ comprehensive Generative AI offering includes:
- Solution design: A consultative model that helps leading
enterprises innovate by building new capabilities powered by
generative AI from automating the routine to assisting in creative
work. TaskUs consults with companies to drive customer engagement,
improve customer service and enhance operations through the use of
technology.
- AI Services: TaskUs provides annotation and evaluation support
services for the top AI companies to help train their algorithms,
improving the models’ performance and aligning them with human
values. The company has built a Prompt Engineering team that
creates and refines prompts for artificial intelligence
systems.
- Trust & Safety Support including Adversarial Testing:
TaskUs works with generative AI companies to ensure the safety and
soundness of their AI e.g., making sure Large Language Models
(LLMs) responses do not violate company policies.
- Customer Experience Support: TaskUs also provides exceptional
CX support for leaders in the generative AI space.
- TaskGPT: TaskUs will continue to build tools based on
Generative AI that will help its teammates and partners deliver
best–in-class digital customer experiences and next generation
customer support for its clients.
“All of the efficiencies and new companies and services that
Generative AI will bring will have one thing in common: They’ll
rely on humans. Our talented teammates will leverage these tools to
successfully build, integrate and deploy this technology for
clients. They’ll also play an integral role supporting the new
companies in the Generative AI space as they scale. TaskUs thrives
in this type of rapidly changing environment and we’re so excited
about what’s ahead,” concluded Maddock.
About MoneyLionMoneyLion is a leader in
financial technology powering the evolution of personalized
products and content - with a top consumer finance mobile app, a
premier embedded finance platform for enterprise businesses and a
world-class media arm. MoneyLion’s mission is to positively change
people’s financial path by rewiring the financial system and
empowering them with greater financial literacy and access. In our
go-to money app for consumers, we deliver curated content on
finance and related topics, through a tailored feed that engages
people to learn and share. People take control of their money life
with our innovative financial products and marketplace - including
our full-fledged suite of features to save and invest - seamlessly
bringing together the best offers and content from MoneyLion and
our 1,000+ enterprise partner network, together in one experience.
MoneyLion’s enterprise technology provides the definitive search
engine and marketplace for financial products, enabling any company
to add embedded finance to their business, with advanced AI-backed
data and tools through our platform and API. Established in 2013,
MoneyLion connects millions of people with the financial products
and content they need, when and where they need it. For more
information about MoneyLion, please visit www.moneylion.com.
About TaskUsTaskUs is a leading
provider of outsourced digital services and next-generation
customer experience to the world’s most innovative companies,
helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in
the fastest-growing sectors, including social media, e-commerce,
gaming, streaming media, food delivery and ride-sharing,
Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs
had a worldwide headcount of approximately 47,700 people across 27
locations in 13 countries, including the United States, the
Philippines and India.
TaskUs Investor Contact
Alan KatzInvestor Relationsalan.katz@taskus.com
TaskUs Media Contact Lisa WolfordCorporate
Communicationslisa.wolford@taskus.com
MoneyLion Media
ContactMoneyLion CommunicationsPR@moneylion.com
MoneyLion (NYSE:ML)
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