RingCentral Drives Momentum and Adoption Across Healthcare Organizations
05 Febrero 2024 - 7:00AM
Business Wire
Healthcare customers see 46% increase in staff
productivity, a 53% increase in staff satisfaction, and a 42%
increase in HCAHPS patient satisfaction1 from using RingCentral’s
trusted HIPAA-compliant communications
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first
global enterprise cloud communications, video, webinars, hybrid
events, and contact center solutions, highlighted that healthcare
organizations are adopting RingCentral for Healthcare solution for
its trusted reputation in delivering consistent 99.999%
reliability, innovative products, and an industry-leading open
platform with rich APIs, plus security and privacy by design
standards, and various certifications such as HIPAA and HITRUST.
Over the past 18 months, RingCentral has added more than 500 new
healthcare customers across small, midsize, and large enterprise
segments.
Driving Adoption Across Healthcare Organizations
Sun River Health, with 450,000 patient visits annually, selected
RingCentral for its reliability and integrated unified
communications and contact center solutions.
“We put together an extensive list of must-haves for an
enterprise-wide communications solution that would unite our 2,000
employees across 50 distributed locations: reporting and analytics,
contact center functionality, cost, mobility, security, and the
company’s reputation for support,” said Eric Brosius, Vice
President of Technology Services at Sun River Health, New York’s
largest federally qualified health center. “When we evaluated all
the vendors against these criteria, RingCentral was the optimal
solution. As a leader in care, the adoption of cloud-based
communications through RingCentral enables us to enhance our
patient care journey, and aggressively grow our leadership in
serving key provider segments across the country.”
RingCentral also has among four of the largest dental support
organizations (DSOs) in the United States, including Heartland
Dental. According to Jeremy Stroud, Vice President of Patient
Services at Heartland Dental, the nation's largest DSO, “The thing
that still amazes me every day about RingCentral is that it’s
enabling our Patient Services Representatives to handle patient
inquiries for more than 1,700 dental offices across the country—and
in turn letting them provide a better level of service than they’ve
ever had.”
“RingCentral for Healthcare is providing a healthcare cloud
solution that suits the needs of customers of all sizes, from small
clinics to the largest hospitals, for secure, reliable
communications,” said John Poli, Healthcare Industry Principal at
RingCentral. “According to a RingCentral survey, by using our
solutions, healthcare customers saw a 46% increase in staff
productivity, a 53% increase in staff satisfaction, and a 42%
increase in HCAHPS patient satisfaction. Many healthcare
organizations are moving beyond land-locked on-prem models to the
cloud, so they can support hybrid care delivery for both in-office
and virtual — to better serve patients and staff.”
“RingCentral has a lot going for it in terms of functionality
and industry reputation,” said Darryl Flores, director of Gonzaba
Medical Group’s Patient Access Center. “But the big differentiator
for us was that RingCentral has earned HITRUST certification. For
healthcare organizations, that’s the gold standard because it
demonstrates the platform meets the requirements of several
data-privacy regulations, most importantly HIPAA.”
For more information about healthcare at RingCentral, please
visit:
https://www.ringcentral.com/office/industry-solutions/healthcare-providers.html.
About RingCentral
RingCentral is a leading global provider of AI-first cloud-based
business communications and collaboration that seamlessly combines
phone system, messaging, video, webinars and hybrid events, and
contact center. RingCentral empowers businesses with conversation
intelligence, and unlocks rich customer and employee interactions
to provide insights and improved business outcomes. With decades of
expertise in reliable and secure cloud communications, RingCentral
has earned the trust of millions of customers and thousands of
partners worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral and the
RingCentral logo are trademarks of RingCentral, Inc.
1 Based on data from a 2022 survey conducted by RingCentral.
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version on businesswire.com: https://www.businesswire.com/news/home/20240205087730/en/
PR Contact: Mariana Leventis +1 650-562-6545
mariana.leventis@ringcentral.com
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