RingCX has been identified as a Leader in The
Aragon Research Globe for Intelligent Contact Center for SMB,
2024
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven
cloud business communications, contact center, video and hybrid
event solutions, today announced that RingCX™, a native, AI-first
contact center with capabilities powered by its RingSense™ AI
platform, has been identified as a Leader in the Aragon Research
Globe for the Intelligent Contact Center, SMB, amid increasing
momentum in customer adoption.
In the Aragon Research report published today, RingCX was named
a Leader, identified for strengths including its cloud contact
center capabilities, the RingCentral brand, team messaging and
collaboration functionality, ease of configuration and deployment,
open platform, and integrated UCaaS and CCaaS functionality.
“We are honored that Aragon Research has positioned RingCX as a
leading contact center solution,” said Kira Makagon, Chief
Innovation Officer of RingCentral. “Every company needs to provide
smarter customer experiences, and RingCX fills a big gap in the
market for an all-inclusive contact center solution with digital
channels, voice, and robust AI capabilities. It is simple to
deploy, easy to use and manage, and comes at a disruptive price
point. We’re seeing tremendous reception to RingCX, and look
forward to building on this early success with more AI-first
capabilities for our customers.”
RingCX has more than 100 customers, up from 50 since it became
generally available in November 2023. Organizations of all sizes
are choosing RingCX to power their contact center requirements,
including those with 1,000+ agents, such as a Fortune 500 waste
disposal company and a Fortune 1000 insurance company, which
selected RingCX for its rich omnichannel capabilities, ease of use,
and simple deployment.
RingCX’s modern and intuitive user interface along with native
AI capabilities helps equip agents with AI-generated call summaries
and transcripts, enhancing efficiency and enabling more effective
customer interactions. New customers, including SmartSign, a top
online sign retailer, have praised RingCX’s AI and analytics
capabilities.
"Our decision to upgrade to RingCX was driven by the desire to
leverage the cutting-edge technologies of voice, digital and AI,”
said Tahyna Colon, Director of Sales and Customer Relations,
SmartSign. “These features have enabled our team to gain a deeper
understanding of our customers' needs and preferences, and to
ensure that we deliver on our promises with greater accountability
and accuracy. We are thrilled with the potential that these
advanced tools offer, and we look forward to continued success with
their support. RingCX also offers our management team the tools
they have been seeking for exceptional analytics, while also
providing our agents with remarkable flexibility in terms of
connectivity."
RingCX is establishing a strong foothold with customers in the
insurance industry, with notable wins such as Investors Heritage,
and one of the nation’s leading auto and life insurers. It is also
building momentum with shipping and logistics sector customers,
such as Worldwide Express, the second largest privately held
freight brokerage in the U.S.
"RingCX enabled a seamless transition from our legacy system and
will deliver significant cost-savings as we transform our service
operations,” said Richard Chavous, Manager of Enterprise Cloud
Engineering, Worldwide Express. “The user interface is much more
modern and intuitive, which helped our agents ramp up quickly. The
transition has enabled simplified workflows, allowing agents to
seamlessly manage channels and conversations."
RingCX includes voice, video, over 20 digital channels, AI
summaries, and unlimited domestic inbound and outbound minutes.
Attractively priced at $65 per agent per month1, RingCX provides
major cost savings and pricing predictability. RingCX has broadened
its reach with international customers, with general availability
in the U.S., U.K., France, and Germany. New customer wins include a
century-old major player in automobile and industrial vehicle
distribution in France and a leading French insurance group,
covering more than 2 million beneficiaries worldwide.
To learn more about RingCX, please visit
https://www.ringcentral.com/ringcx.html.
About RingCentral
RingCentral is a leading provider of AI-driven cloud business
communications, contact center, video and hybrid event solutions.
RingCentral empowers businesses with conversation intelligence, and
unlocks rich customer and employee interactions to provide insights
and improved business outcomes. With decades of expertise in
reliable and secure cloud communications, RingCentral has earned
the trust of millions of customers and thousands of partners
worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral,
RingSense, RingCX, and the RingCentral logo are trademarks of
RingCentral, Inc.
Disclaimer:
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them “AS IS”
without warranty of any kind.
1 Based on annual prepay pricing.
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version on businesswire.com: https://www.businesswire.com/news/home/20240220847878/en/
Investor Relations Contact: Will Wong, RingCentral
650-450-4826 ir@ringcentral.com
Media Contact: Mariana Leventis, RingCentral 650-562-6545
mariana.leventis@ringcentral.com
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