Alorica Appoints Mike Clifton, Max Schwendner as Co-Chief Executive Officers
02 Mayo 2024 - 11:00AM
Business Wire
Alorica Inc., a global customer experience (CX) leader,
announced today the appointment of Mike Clifton and Max Schwendner
as its new co-chief executive officers (CEO). Clifton, Alorica’s
chief growth and transformation officer, and Schwendner, Alorica’s
chief financial officer, succeed Greg Haller, who served as CEO
since 2022. As co-CEOs, Clifton and Schwendner will lead the
brand’s global client base and team of 100,000 solutionists,
technologists and operators to the next level of CX innovation amid
rapid industry evolution driven predominantly by tech-enabled
customer experiences.
“The quality and depth of Alorica’s talent has always set us
apart in the industry, and we are fortunate to elevate two
exceptional leaders from within to serve as co-CEOs. Mike and Max
are ideally suited to navigate today’s complex business landscape,
which requires a more collaborative and multidimensional approach,”
stated Andy Lee, executive chairman, Alorica. “As tenured Alorica
leaders, Mike and Max embody our culture and values; they
understand complex risk; and they bring the highest level of
passion and strategic commitment. Driving long-term growth will
come as a result of their laser focus on digital innovation,
performance excellence and our ongoing mission to deliver insanely
great customer experiences.”
Clifton and Schwendner have been with Alorica since 2021 and
2019 respectively. Clifton brings a wealth of experience, and as
chief growth and transformation officer, has been responsible for
the global sales organization and the company’s overall
transformation strategy. Previously, he was the chief information
and digital officer. Prior to Alorica, he held executive leadership
positions with Cognizant, Federal Home Loan Bank of Boston, Hanover
Insurance Group and Nobilis Software.
Schwendner spent most of his career on Wall Street including at
J.P. Morgan in leadership roles within its Investment Bank and
Private Equity divisions. As chief financial officer, he was
responsible for finance, planning and oversight of all corporate
support teams. Prior to Alorica, he held board of directors'
leadership positions, and was chairman of several limited
partnership committees.
“We are honored to lead Alorica forward with an unrelenting
focus on exceeding our clients’ expectations while empowering our
workforce,” stated Clifton and Schwendner, Alorica’s Co-CEOs.
“Sharing the Board’s strategic vision for the future, we continue
to embrace technology as we navigate an increasingly complex and
interconnected market. Right now, we are in a unique position in
the industry to move with more urgency and greater discipline. We
look forward to maximizing our individual strengths and working
collaboratively to accelerate Alorica’s strategic growth.”
About Alorica
Alorica creates insanely great digital customer experiences at
scale. Our team of 100,000 solutionists, technologists and
operators partner with global brands and disruptive innovators to
deliver digitally charged, tailored interactions customers crave.
With a track record of creating long-term loyalty, Alorica brings
actionable insights, proven processes and CX leadership that
deliver outcomes critical to clients’ objectives, whether they’re
focused on digital optimization, customer engagement or market
expansion. Our digital practice—Alorica IQ—designs, integrates and
optimizes best-of-breed technology solutions across the customer
experience to improve service and increase operational efficiency.
Alorica drives CX innovation for the best clients around the globe
from its award-winning operations in 19 countries worldwide. To
learn more, visit www.alorica.com.
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Sunny Yu; Alorica, Inc. Sunny.yu@alorica.com