Mavenoid Announces Generative Answers and Vision Assist Capabilities to Further Automate Product Support
24 Junio 2024 - 8:01AM
Business Wire
New Investment of $6M Will Fuel Development of
Technology Advancements to Create Superior Guided Customer Support
Experience
Today Mavenoid, the AI-powered product support platform for
product manufacturers and retailers, announced the launch of
Generative Answers and Vision Assist – two new AI solutions for
automated customer support. This announcement reflects Mavenoid’s
mission to deliver personalized product support experiences with
AI, offering brands self-service resolution rates of 58% and up,
compared to a 9% industry average.
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Mavenoid’s proprietary AI is trained to understand the
complexities of product and device support, with understanding
customer intent, parsing documentation, and then producing a
tailored support experience. Customers also use Mavenoid for
pre-sale and post-sale help, like finding the right product for
their needs and registering warranties. This Mavenoid experience
increases customer satisfaction to more than 90% for even the most
complex questions, while allowing product and devices companies to
focus on problems that actually need human intervention,
effectively reducing their ticket resolution costs. Generative
Answers and Vision Assist extend this support experience with new
technological capabilities.
Today’s announcement of Generative Answers allows customers of
brands using Mavenoid to immediately start troubleshooting with
unprecedented accuracy. After typing their question into a search
bar, Mavenoid’s AI instantly scans all of the brand’s product
knowledge and shares only the most relevant information. For more
complex troubleshooting, brands can use both Generative Answers and
the step-by-step guides written by humans to ensure accuracy for
the most complicated of issues. In early beta, the Generative
Answers product was able to dramatically increase the ability of
consumers to resolve their own support issues quickly and without
picking up a phone.
A common challenge in product support is identifying the exact
product model that requires support. Consumers often mistake their
product model and this can lead to incorrect troubleshooting and a
frustrating experience. Today, Mavenoid launched Vision Assist to
solve this problem by allowing users to pre-fill product
information by scanning their product’s label with their phone. In
a matter of seconds, users can start addressing whatever product
issue they’re experiencing.
Mavenoid recently closed a debt financing round of $6m with HSBC
in April 2024. The financing will be used for continued technology
investments, including Generative and Vision Artificial
Intelligence.
“AI has been at the heart of the Mavenoid platform since day
one, and today’s announcement is a big step forward as we deploy
the latest in AI technology for advanced product support,” said
Gintas Miliauskas, CEO & Co-founder of Mavenoid. “Generative
Answers and Vision Assist are now part of our platform to give
product and device companies the ability to offer intuitive virtual
support that solves customer support frustrations. Product
companies that work with Mavenoid see firsthand how AI is
transforming customer support and our latest AI enhancements
reflect our continued investment in applying the latest technology
to product support.”
Generative Answers and Vision Assist are currently in beta with
select Mavenoid customers and will be available for all later this
summer.
About Mavenoid
Mavenoid is the AI-Powered Support Platform specifically
designed for products and devices, and is used by iconic brands
within consumer electronics, household appliances, power equipment,
smart home technology, and more. Mavenoid’s purpose-built
technology delivers best-in-class customer support with intelligent
troubleshooting and remote support that delivers resolution rates
of 58% and up. With Mavenoid, product manufacturers and sellers
provide genius level customer support and realize brilliant ROI.
Learn more at Mavenoid.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240624712818/en/
Greer Lynch glynch@mavenoid.com