Oversee Combines Conversational AI with Automation; Launches “AgentAI” to Drive TMC Operational Efficiency and Improved Traveler Experience
19 Julio 2024 - 8:00AM
Oversee, a global leader in travel optimization, will unveil its
“AgentAI” system at the 2024 Global Business Travel Association
(GBTA) Convention in Atlanta. Designed to revolutionize Travel
Management Companies (TMCs), “AgentAI” automates travel consultant
interactions, reducing costs and enhancing traveler satisfaction.
Post-pandemic, TMCs are asked to meet evolving customer
requirements while skilled travel counselors are harder to hire. In
this competitive landscape, “AgentAI” offers a solution by
automating non-revenue-generating tasks, reading and responding to
traveler emails, and serving as a co-pilot for agents.
Current Use Cases
Supported:
- Natural Language
Interaction: Oversee's “AgentAI” engages with travelers
using natural language processing, providing a seamless and
personalized experience. It recalls and references details and
traveler preferences, providing continuity and relevance in ongoing
conversations. Acting as an extension of the existing automation
suite, “AgentAI” identifies traveler intent, comprehends trip
context, and can automate the front-facing and offline aspects of
the travel agent’s workflow.
- Automation of Common Travel
Actions: Automates routine tasks such as booking flights
and hotels, ticket exchanges, reservation cancellations, seat
requests, and invoice requests, allowing agents to focus on
high-value tasks.
- Comprehensive Handling of
Travel Elements: Customizable to suit each TMC’s unique
operations. The system can suit the specific flow required by each
TMC. This includes the ability to collect additional information in
accordance with company policies, add remarks, queue tasks, and
integrate extra confirmation steps into communications.
- Deep knowledge of Corporate
Travel: Incorporates corporate travel policies, traveler
profiles, and customer-specific configurations to enhance the
corporate travel experience.
- Seamless Integration
with Any GDS and
Inventory Sources
Globally: Integrates seamlessly
with Global Distribution Systems (GDS) including Sabre, Amadeus,
Travelport and NDC APIs.
- Supporting Various Customer
Contact Systems: Compatible with systems such as Genesys,
Salesforce CRM, Front.com, MS Exchange and more.
Aviel Siman Tov, Founder & CEO of Oversee, said: “With
Oversee's ‘AgentAI’, we address corporate customers demanding SLAs
and expected traveler experience while also supporting TMCs who
need to cope with seasonality, training, and headcount shortages.
We offer a win-win solution where customers realize improved
experiences while TMCs can consistently deliver the exceptional
service required to grow and maintain their portfolio.”
Siman Tov also highlighted how Oversee’s “AgentAI” can help
Travel Management Companies win new clients: “By boosting the
efficiency of agents leveraging the latest technology, TMCs provide
differentiated services that travelers are seeking. This leads to
faster expansion of their client base while unlocking new
opportunities for the TMC. Our platform is not just about meeting
the current state of the industry but offers a forward-looking
solution that empowers TMCs and their customers for tomorrow.”
About Oversee
With a reputation for innovation, excellence, and reliability in
the industry, Oversee (previously FairFly) is the leading provider
of Travel Optimization solutions.
For nearly a decade, customers have relied on Oversee’s air and
hotel travel price assurance technology and travel data analytics
to optimize their travel spend, turning airfare and hotel rate
volatility into savings, increasing their return on travel
investment. Oversee also offers a portfolio of actionable
intelligence that help travel programs make better business
decisions while measuring the efficacy of their programs. Oversee’s
latest innovations expand AI capabilities to further operational
efficiencies and revenue opportunities by replacing manual and
resource intensive processes with end-to-end automation.
Oversee partners with many of the leading TMCs and supports over
3,500 of the world’s leading brands.
For more information, please visit www.oversee.biz
PRESS CONTACT
Lauren DobieMarketing Managerlauren@oversee.biz