ServiceTrade Appoints Darren Kennedy as Chief Customer Officer to Lead Customer Experience Organization
31 Julio 2024 - 9:00AM
ServiceTrade, a leading provider of software solutions for
commercial service contractors, is pleased to announce the
appointment of Darren Kennedy as its Chief Customer Officer. In
this critical role, Kennedy will oversee a comprehensive suite of
customer success and engagement initiatives that are pivotal to
ServiceTrade’s ongoing commitment to delivering exceptional
customer experiences. He’ll also oversee a comprehensive feedback
initiative to ensure customer priorities are met and ServiceTrade
products continue to lead the industry in innovation.
William Chaney, CEO of ServiceTrade said, “I am delighted to
welcome Darren to the outstanding team here at ServiceTrade. Darren
has an exceptional track record in leading customer experience
teams at high-growth SaaS companies like Salesforce and Fullstory
where he brought the voice of the customer into product and service
priorities. Through his leadership, we will exceed customer service
expectations while we work to help our customers streamline their
operations and increase profitability.”
Kennedy’s appointment is another key milestone in ServiceTrade’s
commitment to the success of its customers. In addition to
increasing the size of the company’s Customer Experience (CX) team
by 4x in the last two months, the company continues to make
strategic hires across Professional Services, Customer Support, and
Customer Training to ensure its customers are well supported at
every stage of the post-sale journey. ServiceTrade’s CX team serves
as trusted advisors to the thousands of commercial service
professionals who rely on its software every day, providing
strategic recommendations and practical how-to tips that drive
results and align closely with customer value. Kennedy is tasked
with leading all CX programs, expanding the scale and scope of
customer-facing initiatives, and continuing to grow ServiceTrade’s
team of CX professionals.
More than 1,300 commercial contractors rely on
ServiceTrade to improve operations and earn more profitable work.
Mechanical and Fire Protection contractors using ServiceTrade can
achieve 44% year-over-year growth, improve service and project
operations, increase technician productivity, sell more service and
inspection agreements, and increase customer loyalty.
ServiceTrade regularly receives top customer reviews and
recognition from industry analyst firms for its
industry-leading software and customer focus.
Kennedy expressed his enthusiasm about joining the company,
stating: “ServiceTrade’s reputation for prioritizing
customer-centric solutions is second to none in the industry, and I
am excited to be a part of this incredible team. I’m dedicated to
delivering unparalleled value and supporting ServiceTrade’s growing
customer base in innovative ways, arming contractors with the
cutting-edge tools and technology required to scale their
operations and drive even more value for their customers.”
To learn more about ServiceTrade solutions:
- Read
the ServiceTrade Mechanical Industry Benchmark Report to
see comparative performance metrics for mechanical
contractors.
- Read
the ServiceTrade Fire Protection Industry Benchmark
Report to see comparative metrics for fire and life safety
contractors.
- Learn
about ServiceTrade Smart AI.
- Join our weekly
live demo on Thursdays at 2 p.m. ET to learn how to boost
revenue by 44% for your contracting business.
- Learn how to
improve productivity in your fire inspection business.
- Learn how to streamline your
commercial HVAC services business.
ABOUT SERVICETRADE
Founded in 2012, ServiceTrade is the software platform for
commercial mechanical and fire and life safety contractors. More
than 1,300 contractors use ServiceTrade to increase profit and
deliver more work during a persistent skilled labor shortage by
improving service and project operations, helping technicians be
more productive and do their best work, selling more service and
inspection agreements, and growing customer loyalty. Over 10% of
the commercial or industrial buildings in the United States are
serviced by contractors using ServiceTrade to manage 13 million
equipment assets and invoice more than $7.5 billion of
service-related commerce. Visit www.servicetrade.com to
learn more.
Contact:Media@ktcmarketingandpr.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/eb475973-cd43-4d36-84c8-0dc8ffa2d09b