ICMI’s Contact Center Expo Unveils Contact Center Tours at Four Innovative Contact Centers in Orlando
08 Agosto 2022 - 9:00AM
Business Wire
Contact Center Tours Offered at Disney Cruise Line &
Disney Vacation Club Member Services, Walt Disney World® Resort,
Universal Orlando Contact Center and Valencia College
ICMI’s Contact Center Expo, taking place October 24-27 at the
Omni Orlando Resort at Championsgate in Orlando, Florida, today
announces four contact center tours at innovative contact centers
in Orlando.
The contact center tours include:
- Disney Cruise Line & Disney Vacation Club Member
Services
- Walt Disney World® Resort
- Universal Orlando Contact Center
- Valencia College
During the contact center tour visits attendees will learn about
strategies for engaging and retaining employees, leading hybrid
workforces, delivering on customer experience, implementing new
tools and will have the opportunity to engage in a Q&A with the
contact center’s leaders.
“We’re thrilled to be able to offer our attendees site tours at
four essential contact centers in Orlando,” said Tara Gibb, Senior
Director, ICMI’s Contact Center Expo. “Site tour attendees will
have the opportunity to go behind the scenes and get a detailed
view of the contact center’s operations, learn best practices and
gain takeaways to apply to their own centers.”
Learn more about ICMI’s Contact Center Expo here. Use promotion
code SAVE200 for $200 off any conference pass. Click here to
register to attend the event and the site tours.
Media interested in attending ICMI Contact Center Expo, email
Meryl Franzman at meryl.franzman@informa.com.
For additional information on exhibition or sponsorship
opportunities, contact us at ICMISales@informa.com.
Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube
and Facebook.
ABOUT ICMI
The International Customer Management Institute (ICMI) is the
leading global provider of comprehensive resources for customer
management professionals -- from frontline agents to executives --
who wish to improve customer experiences and increase efficiencies
at every level of the contact center. Since 1985, ICMI has helped
more than 50,000 organizations in 167 countries through training,
events, consulting, and informational resources. ICMI's experienced
and dedicated team of industry insiders, trainers, and consultants
are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer
service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated
research, media, training and events to the global Technology
community. We're an international business of more than 600
colleagues, operating in more than 20 markets. Our aim is to
inspire the Technology community to design, build and run a better
digital world through research, media, training and event brands
that inform, educate and connect. Over 7,000 professionals
subscribe to our research, with 225,000 delegates attending our
events and over 18,000 students participating in our training
programs each year, and nearly 4 million people visiting our
digital communities each month. Learn more about Informa Tech.
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version on businesswire.com: https://www.businesswire.com/news/home/20220808005080/en/
Media: Meryl Franzman ICMI’s Contact Center Expo
Meryl.franzman@informa.com
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