TIDMPNN

RNS Number : 3323D

Pennon Group PLC

25 June 2019

PENNON GROUP PLC

PUBLICATION OF ANNUAL REPORT AND ACCOUNTS 2019

AND NOTICE OF ANNUAL GENERAL MEETING

In compliance with Listing Rule 9.6.1 Pennon Group Plc (the "Company") announces that the following documents have been submitted to the Financial Conduct Authority electronically via the National Storage Mechanism and will shortly be available for inspection at www.morningstar.co.uk/uk/NSM

   --    Annual Report and Accounts 2019 
   --    Notice of Annual General Meeting 
   --    Form of Proxy 

The Annual Report and Accounts 2019 and Notice of Annual General Meeting may also be viewed on the Company's website at www.pennon-group.co.uk

The Company will hold its 2019 Annual General Meeting at Sandy Park Conference Centre, Sandy Park Way, Exeter, Devon, EX2 7NN on Thursday 25 July at 2.30pm.

The following information in the Appendix to this announcement is as set out in the Company's Annual Report and Accounts 2019. It should be read in conjunction with the Company's Full Year Results announcement released on 30 May 2019 which included a set of consolidated financial statements, a fair review of the development and performance of the business and the position of the Company and its main trading subsidiary companies. Together these documents constitute the information required by Disclosure and Transparency Rule 6.3.5.

Simon Pugsley

Group General Counsel & Company Secretary

25 June 2019

APPIX

PRINCIPAL RISKS AND UNCERTAINTIES

The Group's business model exposes it to a variety of external and internal risks influenced by the

possible impact of macro political, economic and environmental factors; notably the continued

uncertainly arising from Britain's exit from the European Union (EU) and the potential renationalisation

of the water industry. While the current Government are supportive of the existing regulatory model, in

the event of a change of government, it remains the policy of the opposition to renationalise the water

industry and Labour has provided further detail of their proposed approach during the year. In the

event of this scenario occurring there could be an impact to the Group's business model and

consequently this remains a significant risk to the Group.

While the ability of the Group to influence these macro level risks is limited, they continue to be

regularly monitored and the potential implications are considered as part of the ongoing risk

assessment process. The Group performs a range of scenario planning and analysis exercises to

understand the risk exposure of one or a number of these events occurring. The Group's principal risks

have remained consistent with the 2018 annual report with the exception of one additional principal

risk: non-delivery of regulatory outcomes and performance commitments. This risk reflects the significance of the ODI regime in the regulatory model. South West Water has the opportunity for reward but it is also exposed to risk if performance commitments are not achieved.

Britain's exit from the European Union

During the year the Group has continued to evaluate and monitor the potential risks and opportunities arising from Britain's decision to exit the EU. Cross functional working groups have been established and mitigation plans have been implemented focusing on those activities that are likely to be most impacted in the event of Britain leaving the EU without a withdrawal agreement. The Pennon Executive and the Board have received regular updates throughout the year on the Group's preparations for a

no-deal scenario.

The Group continues to reflect the impact associated with Britain leaving the EU within the relevant principal risks. While no single issue is considered to expose the Group to material risk, it is recognised that the combination of multiple issues or events concurrently could result in some disruption in the period immediately after leaving the EU in the event of a no-deal scenario. Plans have been established which seek to minimise the potential impact on the Group and its operations.

The following issues have been identified as potentially having a significant impact on the Group's principal risks:

-- Availability of chemicals (linked to principal risk: Business interruption or significant operational failures/incidents). Detailed analysis has been completed on chemicals received from European-based suppliers and on South West Water and Viridor stock levels to ensure they continue to be maximised. Additionally, operational plans have been developed to ensure continued asset availability and that Government and Local Resilience Forum requirements are met. South West Water has also been heavily engaged with Water UK in developing a national response. This has involved discussions with the UK Government, regulators and other key stakeholders, developing a 'critical chemicals' action plan jointly with the Chemicals Industry Association and due diligence being undertaken on critical chemical suppliers.

-- Exporting of recyclate material (linked to principal risk: Macro level risks impacting on commodity and power prices). While we continue to export recyclate to Europe, contingency plans have been established so that, in the event of a no-deal scenario, the majority of recyclate can be diverted to non-European markets. We have engaged extensively with our haulage and shipping partners to understand their preparations and trialled shipments to EU and non-EU countries from alternative UK ports. For the limited volume of recyclate material which will continue to be exported to Europe in the event of a no-deal scenario, revised documentation requirements have been reviewed and internal processes amended where appropriate.

-- Inability to access the same level of funding from the European Investment Bank (linked to principal risk: Maintaining sufficient finance and funding): Prior to the financial year end funding lines have been put in place which has resulted in cash and committed facilities to fund Viridor's committed growth projects and South West Water's capital programme into K7 (2020-25). Furthermore, we have engaged with a variety of UK and European banks who have reaffirmed their appetite for UK infrastructure lending.

-- The ability to attract and employ individuals with the necessary skills and experience (linked to principal risk: Difficulty in the recruitment, retention and development of skills): While the current position of the UK Government in the event of a no-deal scenario is that EU nationals already in the country will be able to apply for settled status, the Group has been proactive in reinforcing this to all affected staff. Furthermore, Viridor has moved 180 employees from agency roles into permanent employment. The Group has also sought assurances from temporary employment agencies as to their plans to ensure sufficient availability of temporary resource in the event of a no-deal scenario.

The Directors confirm that during 2018/19 they have carried out a robust assessment of risks facing the Group, including assessing the impacts on its business model, future performance, solvency and liquidity.

These principal risks have been considered in preparing the viability statement on page 69 of the 2019 Annual Report.

 
Strategic impact - long-term priorities 
 affected 
--------------------------------------------------------------------------- 
1              2                    3 
Leadership     Leadership           Driving sustainable 
 in UK          in cost              growth 
 water and      base efficiency 
 waste 
------------  -------------------  ---------------------------------------- 
Risk level 
Green        Amber                Red 
Low          Medium               High     Increasing   Stable   Decreasing 
 
 
 
 
 

Law, regulation and finance

 
Principal risks        Strategic impact           Mitigation                  Net     Direction   Risk appetite 
                                                                               risk 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Changes in             Long-term priorities       (i) While the present       Red                 We recognise 
 Government             affected:                 Government is supportive                         that 
 policy                 1,2                       of the existing                                  Government 
                        Changes in Government     regulatory model,                                policy 
                        policy                    the renationalisation                            evolves. The 
                        may fundamentally         of the water industry                            Group 
                        impact our                continues to be                                  seeks to minimise 
                        ability to deliver        a central policy                                 potential 
                        the Group's               of the Labour Party                              risk and maximise 
                        strategic priorities,     and remains a possibility                        opportunities 
                        impacting                 in the event of                                  through regular 
                        shareholder value.        a change of Government.                          engagement, 
                                                  We continue to                                   communication 
                                                  engage with all                                  and robust 
                                                  political parties,                               scenario planning. 
                                                  customers and wider 
                                                  stakeholders, both 
                                                  directly and via 
                                                  Water UK, demonstrating 
                                                  the value received 
                                                  from our operational 
                                                  performance and 
                                                  continued investment 
                                                  in the network 
                                                  infrastructure. 
                                                  South West Water's 
                                                  2020-25 business 
                                                  plan also detailed 
                                                  how we would empower 
                                                  customers further 
                                                  and deliver benefits 
                                                  for our stakeholders 
                                                  over the next regulatory 
                                                  period. 
                                                  (ii) Viridor remains        Green 
                                                  well placed to 
                                                  leverage the 
                                                  opportunities 
                                                  arising from the 
                                                  key outcomes within 
                                                  the Government's 
                                                  Resources and Waste 
                                                  Strategy, as reflected 
                                                  by investment in 
                                                  an 
                                                  additional plastic 
                                                  processing facility. 
                                                  Further clarity 
                                                  is required, however, 
                                                  with respect to 
                                                  key aspects of 
                                                  the initiatives 
                                                  within the Resources 
                                                  and Waste Strategy 
                                                  as timescales remain 
                                                  uncertain. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Regulatory             Long-term priorities       There remains a             Amber               We accept 
 reform                affected:                  continued focus                                  that 
                       1,2                        from Ofwat on the                                regulatory 
                       Reform of the regulatory   governance of companies                          reform 
                       framework may result       in the water sector;                             occurs and 
                       in changes to the          in particular the                                seek 
                       Group's                    introduction of                                  to leverage 
                       priorities and             a 'social contract'                              opportunities 
                       the service we             between water companies                          where possible 
                       provide to our             and their stakeholders.                          and minimise 
                       customers. It may          We have been an                                  the 
                       have a significant         active voice in                                  negative impact 
                       impact on our              the sector during                                of 
                       performance which          the year on this                                 regulatory 
                       can impact                 topic.                                           reform by 
                       shareholder value.         This concept was                                 targeting 
                                                  at the heart of                                  changes 
                                                  South West Water's                               which are 
                                                  2020-25 business                                 NPV 
                                                  plan, entitled                                   neutral over 
                                                  'New Deal', which                                the 
                                                  received fast-track                              longer term 
                                                  status from Ofwat.                               to 
                                                  The Draft Determination                          protect customer 
                                                  was received from                                affordability 
                                                  Ofwat in April                                   and 
                                                  2019. This included                              shareholder 
                                                  our commitment                                   value. 
                                                  to provide customers 
                                                  with a shareholding 
                                                  and a greater say 
                                                  in how South West 
                                                  Water is run. 
                                                  Additionally, 
                                                  as a listed company 
                                                  we continue to 
                                                  uphold the highest 
                                                  standards of corporate 
                                                  governance and 
                                                  transparency, including 
                                                  compliance with 
                                                  the UK Corporate 
                                                  Governance Code 
                                                  and Ofwat's Principles 
                                                  for Holding Companies. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Compliance             Long-term priorities       The Group operates          Green               The Group 
 with laws and         affected:                   a robust and mature                             has the 
 regulations           1,2                         regulatory framework                            highest standards 
                       The Group is required       which seeks to                                  of 
                       to comply                   ensure compliance                               compliance 
                       with a range of             with Ofwat, Environment                         and has 
                       regulated and               Agency and other                                no appetite 
                       non-regulated               relevant requirements.                          for legal 
                       laws and regulation         The Group also                                  or regulatory 
                       across our water            continues to provide                            breaches. 
                       and waste businesses.       a rolling programme 
                       Non-compliance              of training and 
                       with one or a number        guidance to our 
                       of these may result         staff, contractors 
                       in financial penalties,     and partners. This 
                       a negative impact           included data protection 
                       on our ability              training following 
                       to operate effectively      the implementation 
                       and reputational            of the General 
                       damage.                     Data Protection 
                       .                           Regulation. During 
                                                   the year we have 
                                                   also refreshed 
                                                   our Code of Conduct 
                                                   and launched a 
                                                   specific Supply 
                                                   Chain Code of Conduct, 
                                                   further reinforcing 
                                                   the standards expected 
                                                   of our staff and 
                                                   our partners. 
                                                   The Group's Speak 
                                                   Up whistleblowing 
                                                   process allows 
                                                   any concerns to 
                                                   be raised confidentially 
                                                   and robust processes 
                                                   are in place for 
                                                   investigating these. 
                                                   Additionally during 
                                                   the year Pennon 
                                                   became a member 
                                                   of the Slave Free 
                                                   Alliance, demonstrating 
                                                   the Group's commitment 
                                                   to eradicating 
                                                   modern slavery. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Maintaining            Long-term priorities       The Group has mature        Green               The Group 
 sufficient            affected:                  treasury, funding                                operates 
 finance and           1,3                        and cash flow                                    a prudent 
 funding, within       Failure to maintain        arrangements                                     approach 
 our debt covenants,   funding requirements       in place and the                                 to our financing 
 to meet ongoing       could lead to additional   impact of political,                             strategy in 
 commitments           finance costs and          economic,                                        order to 
                       put our growth             and regulatory                                   ensure our 
                       agenda at risk.            risks on the Group's                             funding 
                       Breach of covenants        financing commitments                            requirements 
                       could result in            and cashflow is                                  are 
                       the requirement            regularly reviewed                               fully met. 
                       to repay certain           by Pennon Executive 
                       debt.                      and the Board. 
 
                                                  The Group has GBP1.2 
                                                  billion of cash 
                                                  and committed facilities. 
                                                  During the year 
                                                  the Group has signed 
                                                  new facilities 
                                                  of 
                                                  GBP830 million 
                                                  of which GBP600 
                                                  million is linked 
                                                  to the sustainable 
                                                  nature of our business. 
                                                  This provides funding 
                                                  for Viridor's committed 
                                                  capital projects 
                                                  and funds the South 
                                                  West Water into 
                                                  K7. 
 
                                                  The strength of 
                                                  our position provides 
                                                  the Group with 
                                                  added 
                                                  resilience in the 
                                                  event of short-term 
                                                  volatility of a 
                                                  potential Brexit 
                                                  no-deal scenario. 
                                                  Further detail 
                                                  is provided above. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Non-compliance         Long-term priorities       The effective management    Amber               The Group 
 or occurrence          affected:                  of health & safety                              has no 
 of an avoidable        1,2,3                      risks continues                                 appetite for 
 health & safety        A breach of health         to be a priority                                health & safety 
 incident               & safety law could         for the Board and                               related incidents 
                        lead to financial          Pennon Executive,                               and has the 
                        penalties, significant     as                                              highest standards 
                        legal costs and            demonstrated by                                 of compliance 
                        damage to the Group's      the 2025 HomeSafe                               within the 
                        reputation.                strategy.                                       Group, contractors, 
                                                                                                   partners and 
                                                   Experienced health                              third parties. 
                                                   & safety professionals 
                                                   are embedded 
                                                   within the Group 
                                                   providing advice, 
                                                   guidance and support 
                                                   to 
                                                   operational staff. 
 
                                                   During the year 
                                                   the Group progressed 
                                                   the full roll out 
                                                   of HomeSafe for 
                                                   Viridor and South 
                                                   West Water which 
                                                   encompassed both 
                                                   face-to-face and 
                                                   e-learning training. 
                                                   This was supported 
                                                   by a comprehensive 
                                                   assurance programme 
                                                   to ensure the key 
                                                   requirements of 
                                                   HomeSafe, legal 
                                                   compliance and 
                                                   our standards are 
                                                   being correctly 
                                                   followed with outcomes 
                                                   reported to the 
                                                   Pennon Health & 
                                                   Safety Committee. 
 
                                                   The benefits of 
                                                   the HomeSafe programme 
                                                   are already being 
                                                   seen with lost 
                                                   time injury frequency 
                                                   rates falling 32.2% 
                                                   during the year. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Tax compliance         Long-term priorities       The Group have              Green               The Group 
 and contribution      affected:                  an experienced                                   ensures 
                       2                          and professionally                               full compliance 
                       Non-compliance             qualified in-house                               with 
                       may result in              tax team, supported,                             HMRC requirements 
                       financial penalties,       where necessary,                                 and will not 
                       legal costs and            by external specialists.                         enter 
                       reputational damage.                                                        into artificial 
                       Furthermore, the           The Pennon tax                                   tax 
                       perception that            strategy has been                                arrangements 
                       Pennon's overall           refreshed and published,                         or 
                       tax contribution           following customer                               take an aggressive 
                       is inadequate could        consultation.                                    stance in 
                       have a detrimental                                                          the 
                       impact on the reputation   During the year                                  interpretation 
                       of the Group.              Pennon became the                                of tax legislation. 
                                                  first water and 
                                                  waste management 
                                                  utility to secure 
                                                  the Fair Tax Mark; 
                                                  an independent 
                                                  accreditation scheme, 
                                                  which recognises 
                                                  organisations that 
                                                  demonstrate they 
                                                  are paying the 
                                                  right amount of 
                                                  corporation tax 
                                                  at the right time. 
 
                                                  Processes and controls 
                                                  have been reviewed 
                                                  during the year 
                                                  to ensure we are 
                                                  able to continue 
                                                  to meet HMRC 
                                                  requirements. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
Failure to             Long-term priorities       The Group has an            Amber               The Group 
 pay all pension        affected:                  experienced in-house                            will 
 obligations            2                          pensions team                                   ensure that 
 as they fall           The Group could            who also engage                                 all 
 due and increased      be called upon             professional advisors                           obligations 
 costs to the           to increase funding        to manage the pension                           are met 
 Group should           to reduce the deficit,     scheme's investment                             in full but 
 the deferred           impacting our cost         strategy, ensuring                              seeks to 
 pension scheme         base.                      the scheme can                                  manage this 
 deficit increase                                  pay                                             without 
                                                   its obligations                                 unnecessary 
                                                   as they fall due.                               increased 
                                                                                                   costs 
                                                   During the past                                 to the Group. 
                                                   year there has 
                                                   been a significant 
                                                   decrease in 
                                                   bond yields resulting 
                                                   from uncertainty 
                                                   over Brexit, which 
                                                   could result in 
                                                   an increased deficit 
                                                   position following 
                                                   the revaluation 
                                                   of the defined 
                                                   benefit pension 
                                                   scheme. 
--------------------  -------------------------  --------------------------  ------  ----------  --------------------- 
 

Market and economic conditions

 
Principal risks     Strategic impact           Mitigation                  Net     Direction   Risk appetite 
                                                                            risk 
-----------------                                                                             ------------------------ 
Non-recovery        Long-term priorities       South West Water            Green               While seeking 
 of customer         affected:                  has mature and                                  to minimise 
 debt                1,2                        embedded debt collection                        non-recoverable 
                     Potential impact           strategies in place                             debt, we recognise 
                     on revenue                 for the recovery                                customer affordability 
                     as a result of             of domestic customer                            challenges 
                     reduced customer           debt which has                                  and 
                     debt collection,           delivered improved                              the inability 
                     particularly with          collection rates                                to 
                     regard to vulnerable       and decreased bad                               disconnect 
                     customers                  debt exposure during                            customers 
                     and affordability.         the past three                                  results 
                                                years. There has                                in a residual 
                                                been no significant                             risk 
                                                increase in bills                               of uncollectable 
                                                for 2019/20 and                                 debt remaining. 
                                                real-term decreases 
                                                form part of the 
                                                business plan for 
                                                2020-25. 
 
                                                The potential economic 
                                                impact of Brexit 
                                                on our customers 
                                                remains a risk. 
                                                We work proactively 
                                                with our customers 
                                                who are struggling 
                                                to pay and have 
                                                a range of affordability 
                                                schemes and social 
                                                tariffs to 
                                                support them including 
                                                Restart, WaterCare 
                                                and Freshstart. 
 
                                                Within the non-household 
                                                market there has 
                                                been continued 
                                                focus on the collection 
                                                of older debt which 
                                                has proved effective. 
 
                                                Due to high proportion 
                                                of public sector 
                                                contracts, Viridor's 
                                                debt 
                                                collection risk 
                                                is lower, however, 
                                                customer debt is 
                                                regularly 
                                                reviewed and proactively 
                                                managed. 
-----------------  -------------------------  --------------------------  ------  ----------  ------------------------ 
Macroeconomic       Long-term priorities       Viridor remains             Red                 The Group 
 risks arising      affected:                   well positioned                                 seeks 
 from a downturn    3                           across the waste                                to take well-judged 
 in the global      Challenges such             hierarchy                                       and informed 
 and UK economy     as continued                with long-term                                  decisions 
 and commodity      local authority             contracts supporting                            while 
 and power prices   austerity, reduced          the ERF business.                               ensuring plans 
                    global demand for                                                           are 
                    our recycled commodities    While recyclate                                 in place to 
                    and decreases in            markets have improved                           mitigate 
                    power prices have           during the year,                                the potential 
                    a direct impact             continuing to meet                              impact 
                    on our revenues             the quality requirements                        of macroeconomic 
                    generated by our            within China                                    risks. 
                    recycling and energy        and other markets 
                    businesses.                 remains a key area 
                                                of focus in addition 
                                                to 
                                                sourcing other 
                                                potential markets. 
                                                Extensive planning 
                                                in the event of 
                                                a Brexit no deal 
                                                scenario has also 
                                                been undertaken 
                                                and is detailed 
                                                further above. 
 
                                                We continue to 
                                                invest in our assets 
                                                and we work closely 
                                                in 
                                                partnership with 
                                                our local authority 
                                                customers in the 
                                                delivery of our 
                                                services and maximising 
                                                the quality of 
                                                the input recyclate 
                                                material. 
                                                Additionally, a 
                                                significant proportion 
                                                of our input contracts 
                                                have price adjustments 
                                                based on price 
                                                fluctuations during 
                                                the year. 
 
                                                Energy risk management 
                                                is undertaken at 
                                                a Group level and 
                                                acts as a natural 
                                                hedge between South 
                                                West Water and 
                                                Viridor, offsetting 
                                                any drop in power 
                                                prices. Forward 
                                                hedges have been 
                                                put in place with 
                                                the Group c. 95% 
                                                hedged for 2019/20, 
                                                c.55% for 2020/21 
                                                and c.20% for 2021/22 
                                                hedged. 
-----------------  -------------------------  --------------------------  ------  ----------  ------------------------ 
 

Operating performance

 
Principal risks         Strategic impact           Mitigation                Net     Direction   Risk appetite 
                                                                              risk 
---------------------                                                                           ---------------------- 
Poor operating          Long-term priorities       The increased frequency   Amber               The Group 
 performance             affected:                 and impact of extreme                          seeks 
 due to extreme          1                         weather                                        to reduce 
 weather or              Failure of our            exposes our assets                             both the impact 
 climate change          assets to cope            to risk, while                                 and likelihood 
                         with extreme weather      there continues                                through long-term 
                         conditions may            to be a                                        planning and 
                         lead to an inability      reduced appetite                               forecasting 
                         to meet our customers'    for reduced performance                        to ensure 
                         needs, environmental      arising from such                              that sufficient 
                         damage, additional        incidents from                                 measures are 
                         costs and                 the regulator and                              in place to 
                         reputational damage.      our stakeholders.                              mitigate the 
                                                                                                  impact of 
                                                   The Group seeks                                extreme weather 
                                                   to mitigate this                               and climate 
                                                   risk through investment                        change on 
                                                   via a planned capital                          our operations. 
                                                   investment programme, 
                                                   emergency resources 
                                                   and contingency 
                                                   planning. As part 
                                                   of the risk management 
                                                   process the Group 
                                                   also performs horizon 
                                                   scanning on the 
                                                   longer-term impacts 
                                                   of climate change 
                                                   on its operations. 
 
                                                   Key lessons learnt 
                                                   from the freeze-thaw 
                                                   event in March 
                                                   2018 were incorporated 
                                                   into our 2018/19 
                                                   winter preparedness 
                                                   planning. Extensive 
                                                   modelling and 
                                                   forecasting 
                                                   is also performed 
                                                   to evaluate 
                                                   South West Water's 
                                                   water resources, 
                                                   both in actively 
                                                   managing resources 
                                                   in periods of dry 
                                                   weather but also 
                                                   managing long-term 
                                                   water resources 
                                                   as demonstrated 
                                                   through South West 
                                                   Water's 
                                                   25 year Water Resources 
                                                   Management Plan. 
 
                                                   Viridor has in 
                                                   place regional 
                                                   adverse weather 
                                                   management 
                                                   strategies aimed 
                                                   at reducing disruption 
                                                   to site operations 
                                                   and 
                                                   transport logistics. 
---------------------  -------------------------  ------------------------  ------  ----------  ---------------------- 
Poor customer           Long-term priorities       There has been            Amber               The Group 
 service/ increased      affected:                 a continued focus                              continually 
 competition             1,3                       on customer experience                         seeks to 
 leading to              Poor customer service     and the customer                               increase customer 
 loss of customer        has a direct impact       journey across                                 satisfaction 
 base                    on South West Water's     the Group during                               and 
                         delivery of the           the year.                                      maximise customer 
                         PR14 business plan                                                       retention 
                         and the ability           Enhanced capability                            while taking 
                         of both Viridor           within our call                                well informed 
                         and Pennon Water          centre, investment                             risk to develop 
                         Services to retain        in training and                                further markets 
                         and grow market           expanded channels                              and offerings. 
                         share.                    to interact with 
                                                   our customers resulted 
                                                   in South West Water's 
                                                   best ever SIM customer 
                                                   service score with 
                                                   a ranking of second 
                                                   out of all water 
                                                   and sewerage 
                                                   companies in England 
                                                   and Wales. South 
                                                   West Water is also 
                                                   accredited to the 
                                                   Institute of Customer 
                                                   Service's ServiceMark 
                                                   accreditation. 
                                                   Planning is also 
                                                   underway to evaluate 
                                                   South West Water's 
                                                   performance under 
                                                   the new C-MeX guidance, 
                                                   which will replace 
                                                   SIM from 2020. 
 
                                                   Customer service 
                                                   and experience 
                                                   has been a continued 
                                                   focus for Viridor 
                                                   with a score of 
                                                   7.1 out of ten 
                                                   on Trustpilot. 
                                                   Customer service 
                                                   within Pennon Water 
                                                   Services is also 
                                                   monitored through 
                                                   Trustpilot where 
                                                   a score of 8.5 
                                                   out of ten has 
                                                   been achieved. 
---------------------  -------------------------  ------------------------  ------  ----------  ---------------------- 
Business interruption   Long-term priorities       The Group maintains       Amber               The Group 
 or significant          affected:                 detailed contingency                           operates 
 operational             1,3                       plans and incident                             a low tolerance 
 failures/               Operational failure       management procedures                          for significant 
 incidents               in our water              which are regularly                            operational 
                         business could            reviewed and                                   failure 
                         mean that we are          assets are managed                             and seeks 
                         unable to supply          through a programme                            to mitigate 
                         clean water to            of sophisticated                               these risks 
                         our customers or          planned and preventive                         where possible. 
                         provide safe wastewater   maintenance and 
                         processes. This           effective 
                         has a direct impact       management of stores. 
                         on the successful 
                         delivery of the           Extensive Group-wide 
                         PR14 business plan.       Brexit no-deal 
                                                   planning has also 
                         Additionally business     been 
                         interruption caused       undertaken with 
                         by defects, outage        further detail 
                         or fire could impact      outlined above. 
                         the availability 
                         and optimisation          Continued investment 
                         of our ERF and            alongside South 
                         recycling facilities.     West Water's pollution 
                                                   reduction strategy 
                                                   has resulted in 
                                                   a reduction of 
                                                   serious pollution 
                                                   incidents to two 
                                                   during the year. 
                                                   This was among 
                                                   the lowest number 
                                                   of such incidents 
                                                   in the industry. 
                                                   There has also 
                                                   been a continued 
                                                   reduction in minor 
                                                   pollution incidents 
                                                   (Category 3). 
 
                                                   Careful management 
                                                   and effective 
                                                   optimisation 
                                                   of the ERF fleet 
                                                   has again resulted 
                                                   in availability 
                                                   exceeding 90% across 
                                                   our operational 
                                                   portfolio (including 
                                                   joint ventures). 
---------------------  -------------------------  ------------------------  ------  ----------  ---------------------- 
Difficulty              Long-term priorities       The Group's HR            Amber               While turnover 
 in the recruitment,     affected:                 Strategy continues                             of staff does 
 retention and           1,2,3                     to be embedded                                 occur we ensure 
 development             Failure to have           across the organisation                        the appropriate 
 of appropriate          a workforce of            and a range of                                 skills and 
 skills required         skilled and motivated     initiatives have                               experience 
 to deliver              individuals               been delivered                                 is in place 
 the Group's             will detrimentally        during the year                                with succession 
 strategy                impact all of our         to attract, retain                             plans providing 
                         strategic priorities.     and develop our                                adequate resilience. 
                         We need the right         employees. Employee 
                         people in the right       Voice Forums and 
                         places to share           engagement provides 
                         best practice,            opportunities for 
                         deliver synergies         employees to regularly 
                         and move the Group        discuss business 
                         forward.                  priorities and 
                                                   challenges with 
                                                   business leaders. 
 
                                                   Mitigating actions 
                                                   have also been 
                                                   taken to reduce 
                                                   the potential impact 
                                                   of a Brexit no-deal 
                                                   scenario on our 
                                                   workforce. Further 
                                                   detail is included 
                                                   above. 
 
                                                   Succession plans 
                                                   remain in place 
                                                   for senior and 
                                                   other key positions. 
                                                   In order to ensure 
                                                   the Group can compete 
                                                   for the top talent 
                                                   in the market place 
                                                   during the year 
                                                   30 graduates joined 
                                                   Viridor and 226 
                                                   apprenticeships 
                                                   started across 
                                                   the Group supporting 
                                                   new starters 
                                                   and existing employees 
                                                   in their career 
                                                   development. 
 
                                                   The impact of these 
                                                   initiatives is 
                                                   measured through 
                                                   the results 
                                                   of the most recent 
                                                   Great Places to 
                                                   Work Best 
                                                   Workplaces(TM) 
                                                   Survey which showed 
                                                   an improved Trust 
                                                   Index score of 
                                                   62% and Engagement 
                                                   score of 68%. 
---------------------  -------------------------  ------------------------  ------  ----------  ---------------------- 
Non-delivery            Long-term priorities       The regulatory            Amber               The Group 
 of Regulatory          affected:                  framework has been                             is committed 
 Outcomes and           1,2,3                      in place since                                 to achieving 
 performance            South West Water's         1 April 2015                                   all of 
 commitments            Regulatory                 and South West                                 our performance 
                        Outcomes and performance   Water has delivered                            commitments 
                        commitments cover          cumulative net                                 over 
                        key strategic focus        ODI                                            the length 
                        areas.                     rewards of GBP11.3                             of each 
                                                   million. South                                 regulatory 
                        Non-delivery against       West Water is forecast                         period. 
                        these could result         to meet                                        Where performance 
                        in financial penalties     all its ODI commitments                        in an individual 
                        being applied as           by 2020.                                       year falls 
                        well as reputational                                                      below expectation 
                        damage to the Group.       This risk reflects                             we 
                                                   the significance                               implement 
                                                   of the ODI regime                              action 
                                                   in the regulatory                              plans and 
                                                   model. South West                              targeted 
                                                   Water has the                                  interventions 
                                                   opportunity                                    to 
                                                   for reward but                                 ensure performance 
                                                   is also exposed                                returns to 
                                                   to risk if performance                         committed 
                                                   commitments are                                levels. 
                                                   not achieved. 
 
                                                   Following the South 
                                                   West Water 2020-25 
                                                   business plan being 
                                                   awarded fast-track 
                                                   status, we are 
                                                   already working 
                                                   on plans to 
                                                   deliver a step 
                                                   change in operational 
                                                   performance as 
                                                   well as meeting 
                                                   our 2020 commitments. 
---------------------  -------------------------  ------------------------  ------  ----------  ---------------------- 
 

Business systems and capital investment

 
Principal risks        Strategic impact           Mitigation                Net     Direction   Risk appetite 
                                                                             risk 
--------------------                                                                           ----------------------- 
Failure or             Long-term priorities       All capital projects      Red                 The Group's 
 increased cost        affected:                  are subject to                                 investment 
 of capital            1,3                        a robust business                              activities 
 projects/ exposure    Inability to               case                                           are taken 
 to contract           successfully               process which includes                         on an 
 failures              deliver on our             challenge and risk                             informed basis 
                       capital programme          modelling over                                 with 
                       may result in increased    key assumptions.                               risks weighed 
                       costs and delays           Projects are delivered                         against appropriate 
                       and detrimentally          using skilled project                          returns. 
                       impacts our ability        management resource 
                       to provide top             complimented by 
                       class customer             senior oversight 
                       service and achieve        and leadership. 
                       our growth agenda. 
                                                  As a result of 
                                                  the financial 
                                                  challenges 
                                                  experienced by 
                                                  large 
                                                  contractors in 
                                                  the construction 
                                                  sector, there is 
                                                  a reduced 
                                                  appetite for large 
                                                  water and waste 
                                                  construction projects, 
                                                  resulting in a 
                                                  general lack of 
                                                  commercial tension. 
                                                  Regular 
                                                  monitoring is performed 
                                                  on the financial 
                                                  health of key 
                                                  contractors and 
                                                  supply chain partners. 
 
                                                  Glasgow, Beddington 
                                                  and Dunbar ERFs 
                                                  all began processing 
                                                  waste during the 
                                                  year while the 
                                                  commissioning commenced 
                                                  on Mayflower water 
                                                  treatment works. 
                                                  The construction 
                                                  of Avonmouth ERF 
                                                  is progressing 
                                                  well with completion 
                                                  on track for 2020/21. 
 
                                                  Resulting from 
                                                  remediation work 
                                                  at the Glasgow 
                                                  ERF, Viridor is 
                                                  contractually entitled 
                                                  to recover the 
                                                  gross contractual 
                                                  receivable 
                                                  of GBP72 million 
                                                  from the original 
                                                  principal contractor 
                                                  Interserve 
                                                  Construction Limited. 
                                                  We will take all 
                                                  necessary legal 
                                                  and 
                                                  procedural steps 
                                                  to achieve this. 
                                                  Liquidated damages 
                                                  associated with 
                                                  Beddington and 
                                                  Dunbar ERFs have 
                                                  been fully offset 
                                                  against milestone 
                                                  payments. 
 
                                                  The redevelopment 
                                                  of Heathrow Airport 
                                                  continues to be 
                                                  closely 
                                                  monitored, with 
                                                  the Lakeside ERF 
                                                  joint venture located 
                                                  on the 
                                                  site of the proposed 
                                                  third runway. Lakeside 
                                                  ERF would have 
                                                  to be removed in 
                                                  the event this 
                                                  redevelopment occurs 
                                                  and we would expect 
                                                  to be fully compensated 
                                                  for the rebuild 
                                                  of the facility 
                                                  on a like-for-like 
                                                  basis. An alternative 
                                                  site has been 
                                                  identified 
                                                  with detailed site 
                                                  studies and 
                                                  environmental 
                                                  assessments currently 
                                                  being undertaken. 
--------------------  -------------------------  ------------------------  ------  ----------  ----------------------- 
Failure of             Long-term priorities       The Group operates        Amber               We seek to 
 information           affected:                  a mature and embedded                          minimise the 
 technology            1                          governance                                     risk of informational 
 systems, management   Failure of our             framework over                                 technology 
 and protection        information technology     the 'business as                               failure and 
 including cyber       systems, due to            usual' IT environment                          cyber security 
 risks                 inadequate internal        and                                            threats to 
                       processes or external      major project                                  the lowest 
                       cyber threats could        implementations                                level without 
                       result in the business     aligned to ISO                                 detrimentally 
                       being unable to            27001                                          impacting 
                       operate effectively        standards. Disaster                            on business 
                       and the                    recovery plans                                 operations. 
                       corruption or loss         are in place for 
                       of data. This would        corporate 
                       have a detrimental         and operational 
                       impact on our customers    technology and 
                       and result in financial    these are regularly 
                       penalties and              reviewed 
                       reputational               and tested. 
                       damage for the 
                       Group.                     Cyber threats continue 
                                                  to increase in 
                                                  volume and 
                                                  sophistication. 
                                                  These risks are 
                                                  mitigated by a 
                                                  strong information 
                                                  security framework 
                                                  aligned to guidance 
                                                  issued by the National 
                                                  Cyber Security 
                                                  Centre (NCSC). 
 
                                                  A gap analysis 
                                                  of South West Water's 
                                                  drinking water 
                                                  operational technology 
                                                  cyber security 
                                                  controls has been 
                                                  undertaken against 
                                                  the requirements 
                                                  of the Network 
                                                  and Information 
                                                  Systems (NIS) 
                                                  directive utilising 
                                                  external expertise. 
                                                  The outcomes of 
                                                  this 
                                                  exercise have informed 
                                                  future actions 
                                                  where opportunities 
                                                  for 
                                                  further improvement 
                                                  exist. 
--------------------  -------------------------  ------------------------  ------  ----------  ----------------------- 
 

DIRECTORS' RESPONSIBILITIES STATEMENTS

(This statement is extracted from the governance section of the Annual Report 2019 and page numbers referred to are those in the Annual Report 2019.)

The Directors are responsible for preparing the annual report, the Directors' remuneration report and the financial statements in accordance with applicable law and regulations. Company law requires the Directors to prepare financial statements for each financial year. Under that law the Directors have prepared the Group and Company financial statements in accordance with International Financial Reporting Standards (IFRSs) as adopted by the European Union.

Under company law the Directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Group and the Company and of the profit or loss of the Group for the year.

In preparing these financial statements the Directors are required to:

   --     select suitable accounting policies and then apply them consistently 
   --     make judgements and accounting estimates which are reasonable and prudent 

-- state whether applicable IFRSs as adopted by the European Union have been followed, subject to any material departures disclosed and explained in the financial statements.

The Directors confirm that they have complied with the above requirements in preparing the financial statements.

The Directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions, and disclose with reasonable accuracy at any time the financial position of the Group and the Company; and enable them to ensure that the financial statements and the Directors' remuneration report comply with the Companies Act 2006 and, as regards the Group financial statements, Article 4 of the International Accounting Standards (IAS) Regulation. They are also responsible for safeguarding the assets of the Group and the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Each of the Directors, whose names and functions are listed on pages 76 and 77, confirms that, to the best of his or her knowledge:

   i)   The financialstatements, which have been prepared in accordance with International 

Financial Reporting Standars (IFRSs) as adopted by the European Union, give a true

and fair view of the assets, liabilities, financial position and profit of the Group and of

the Company.

ii) The strategic report (pages 1to71) and the Directors' report include a fair review of the

development and performance of the business during the year and the position of the

Company and the Group at the year end, together witha description of the principal risks

and uncertaintis they face.

iii) Following receipt of advice from the Audit Committee, that the annual report, taken as a whole, is fair, balanced and understandable, and provides the information necessary

for the share holders to assess the Group's performance, business model and strategy.

The Directors are responsible for the maintenance and integrity of the Company's website www.pennon-group.co.uk.

Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

RELATED PARTY TRANSACTIONS

(The following is Note 44 to the Financial Statements set out in the Annual Report 2019.)

During the year Group companies entered into the following transactions with joint ventures and associate related parties who are not members of the Group:

 
                                               2019   2018 
                                               GBPm   GBPm 
============================================  =====  ===== 
Sales of goods and services 
--------------------------------------------  -----  ----- 
Viridor Laing (Greater Manchester) Limited        -   38.4 
--------------------------------------------  -----  ----- 
INEOS Runcorn (TPS) Limited                    16.6   15.9 
============================================  =====  ===== 
Purchase of goods and services 
--------------------------------------------  -----  ----- 
Lakeside Energy from Waste Limited             12.4   12.0 
--------------------------------------------  -----  ----- 
INEOS Runcorn (TPS) Limited                     7.1    6.0 
--------------------------------------------  -----  ----- 
Dividends received 
--------------------------------------------  -----  ----- 
Lakeside Energy from Waste Holdings Limited     5.5    6.5 
============================================  =====  ===== 
 

Year-end balances

 
                                                        2019   2018 
                                                        GBPm   GBPm 
=====================================================  =====  ===== 
Receivables due from related parties 
-----------------------------------------------------  -----  ----- 
Lakeside Energy from Waste Limited (loan balance)        7.7    8.2 
-----------------------------------------------------  -----  ----- 
INEOS Runcorn (TPS) Limited (loan balance)              65.0   32.5 
=====================================================  =====  ===== 
                                                        72.7   40.7 
=====================================================  =====  ===== 
Lakeside Energy from Waste Limited (trading balance)     1.0    1.0 
-----------------------------------------------------  -----  ----- 
INEOS Runcorn (TPS) Limited (trading balance)            1.8    2.0 
=====================================================  =====  ===== 
                                                         2.8    3.0 
=====================================================  =====  ===== 
Payables due to related parties 
-----------------------------------------------------  -----  ----- 
Lakeside Energy for Waste Limited (trading balance)      0.9    1.2 
-----------------------------------------------------  -----  ----- 
INEOS Runcorn (TPS) Limited (trading balance)            3.2    2.5 
=====================================================  =====  ===== 
                                                         4.1    3.7 
=====================================================  =====  ===== 
 

The GBP72.7 million (2018 GBP40.7 million) receivable relates to loans to related parties included within receivables and due for repayment in instalments between 2018 and 2033. Interest is charged at an average of 13.0% (2018 13.0%).

Company

The following transactions with subsidiary undertakings occurred in the year:

 
                                                     2019   2018 
                                                     GBPm   GBPm 
==================================================  =====  ===== 
Sales of goods and services (management fees)        19.7   12.2 
==================================================  =====  ===== 
Purchase of goods and services (support services)     2.0    1.5 
==================================================  =====  ===== 
Interest receivable                                  43.3   39.9 
==================================================  =====  ===== 
Interest payable                                      0.1    0.1 
==================================================  =====  ===== 
Dividends received                                  196.7  202.3 
==================================================  =====  ===== 
 

Sales of goods and services to subsidiary undertakings are at cost. Purchases of goods and services from subsidiary undertakings are under normal commercial terms and conditions which would also be available to unrelated third parties.

Year-end balances

 
                                                  2019   2018 
                                                  GBPm   GBPm 
=============================================  =======  ===== 
Receivables due from subsidiary undertakings 
---------------------------------------------  -------  ----- 
Loans                                          1,044.6  870.8 
=============================================  =======  ===== 
Trading balances                                  19.9   16.2 
=============================================  =======  ===== 
 

Interest on GBP499.8 million (2018 GBP425.3 million) of the loans has been charged at a fixed rate of 5.0%, and on GBP18.1 million (2018 GBP20.3 million) at a fixed rate of 6.0%. Interest on GBP499.8 million of the loans is charged at 12 month LIBOR +2.2% (2018 GBP411.8 million charged at 12 month LIBOR + 1.0% and GBP13.4 million charged at 12 month LIBOR + 3.0%). These loans are due for repayment in instalments over the period 2020 to 2056. Interest on GBP13.5 million of the loans has been charged at a fixed rate of 5.0%. Interest on GBP13.4 million of the loans is charged at 12 month LIBOR + 3.0%. These loans are due for repayment in instalments over a five-year period following receipt of a request to repay.

No material expected credit loss provision has been recognised in respect of loans to subsidiaries (2018 GBPnil).

 
                                           2019   2018 
                                           GBPm   GBPm 
========================================  =====  ===== 
Payables due to subsidiary undertakings 
----------------------------------------  -----  ----- 
Loans                                     283.9  283.6 
========================================  =====  ===== 
Trading balances                           14.3   14.4 
========================================  =====  ===== 
 

The loans from subsidiary undertakings are unsecured and interest-free without any terms for repayment.

25 June 2019

www.pennon-group.co.uk

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