Study finds ERIE
is best in customer satisfaction for both homeowners and renters
insurance
ERIE,
Pa., Dec. 19, 2023 /PRNewswire/ -- Erie
Insurance (ERIE) is the
best in home insurance customer satisfaction, ranking No. 1 in both
homeowners and renters insurance business lines, according to
the J.D. Power 2023 U.S. Home Study.
ERIE earned the highest
homeowners insurance ranking of all rank-eligible property and
casualty (P&C) carriers with a score of 856 on J.D. Power's
1,000-point scale. That's 37 points higher than the homeowners
insurance segment average for 2023. The Fortune 500 company, which
has been serving customers for nearly a century, increased its 2023
ranking and score during a year when the study cited overall
homeowners satisfaction as flat compared to the previous year.
Consumers ranked ERIE No. 1 in the
J.D. Power 2023 homeowners insurance segment study factors of
interaction, policy offerings and price.
In the renters insurance segment, ERIE led with a score of 881 out of 1,000,
outperforming the next best rank-eligible carrier by 25 points and
ranking No. 1 in the J.D. Power 2023 renters insurance study
factors of interaction, policy offerings, price, and billing
process &policy information.
"We stand behind the quality of our products, as well as our
promise to always be Above All in Service," said Jon Bloom, ERIE's senior vice president of personal
products. "This recognition is a testament to the protection we
provide with each and every policy."
The J.D. Power 2023 U.S. Home Insurance Study examines overall
customer satisfaction within two personal insurance product lines:
homeowners and renters. The study is based on online interview
responses from 11,221 homeowners and renters conducted from May
through July 2023.
For J.D. Power award information, visit jdpower.com/awards.
To learn more about ERIE's home
and property coverage, visit
erieinsurance.com/home-insurance and for ERIE's renters insurance coverage, visit
erieinsurance.com/renters-insurance.
About Erie Insurance
According to A.M. Best Company, Erie Insurance Group, based in
Erie, Pennsylvania, is the 12th
largest homeowners insurer, 12th largest automobile insurer and
13th largest commercial lines insurer in the United States based on direct premiums
written. Founded in 1925, Erie Insurance is a Fortune 500 company
and the 19th largest property/casualty insurer in the United States based on total lines net
premium written. Rated A+ (Superior) by A.M. Best, ERIE has more than 6 million policies in force
and operates in 12 states and the District of Columbia. News releases and more
information are available on ERIE's website at www.erieinsurance.com.
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SOURCE Erie Indemnity Company