Gross Profit Increased 840 Basis Points to
52%; Net Income More than Doubled to $70 Million; Adjusted EBITDA
Rose 57% to $121 Million; Repurchased $50 Million of Stock Through
July; Raising Full-Year 2023 Revenue, Adjusted EBITDA and Share
Repurchase Outlook
Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of
home service plans, today announced second-quarter 2023
results.
Financial Results
Three Months Ended
June 30,
$ millions (except as noted)
2023
2022
Change
Revenue
$
523
$
487
7
%
Gross Profit
270
211
28
%
Net Income
70
33
110
%
Diluted Earnings per Share
0.85
0.40
111
%
Adjusted Net Income(1)
71
44
63
%
Adjusted Diluted Earnings per Share(1)
0.87
0.53
64
%
Adjusted EBITDA(1)
121
77
57
%
Home Service Plans (number in
millions)
2.07
2.17
(4)
%
Second-Quarter 2023 Summary
- Revenue increased 7% to $523 million, comprised of 9% from
price that was partly offset by a 2% decline from lower
volume
- Gross profit margin increased 840 basis points to 52% as a
result of higher realized price, a lower number of service requests
per customer that was primarily driven by favorable weather trends,
a moderation of inflation and process improvement
initiatives
- Net income more than doubled to $70 million
- Adjusted EBITDA(1) increased 57% to $121
million
- Launched Frontdoor Premium on June 6th
Updated Full-Year 2023 Outlook
- Revenue range increased to $1.73 billion to $1.75
billion
- Gross profit margin range increased to 45.5% to
47.5%
- Adjusted EBITDA(2) range increased to $260 million to
$280 million
“I am extremely pleased with our outstanding second-quarter
results. Our operations are performing remarkably well, customer
retention remains strong and we continue to be focused on driving
demand across our two growth engines,” said Chairman and Chief
Executive Officer Bill Cobb. “In just the first four months since
launch, the Frontdoor brand has driven substantial consumer
awareness and app downloads that have exceeded expectations. As a
result of the strong Frontdoor brand awareness, we are
transitioning our focus to monetizing demand, enabling us to
reallocate approximately $20 million of marketing investment to
grow our Direct-to-Consumer channel within the American Home Shield
brand.”
“Our second quarter results reflect exceptionally favorable
trends in weather, customer usage and inflation that drove an
840-basis point expansion in our gross margin,” said Chief
Financial Officer Jessica Ross. “As a result, we are raising our
full year Adjusted EBITDA outlook by $40 million, which anticipates
a higher number of service requests per customer in the second half
of 2023 compared to the first half of the year. Longer-term, we
continue to build a strong foundation through initiatives that
invest in our brand, technology infrastructure and productivity
enhancements across the organization.”
Second-Quarter 2023 Results
Revenue by Customer
Channel
Three Months Ended
June 30,
$ millions
2023
2022
Change
Renewals
$
398
$
347
15
%
Real estate (First-Year)
42
57
(25)
%
Direct-to-consumer (First-Year)
58
66
(11)
%
Other
24
18
32
%
Total
$
523
$
487
7
%
Second-quarter 2023 revenue of $523 million increased 7%
compared to prior year period.
- Renewals revenue increased 15% primarily due to improved price
realization along with higher retention rates;
- Real estate revenue decreased 25%, reflecting a decline in the
number of home service plans being sold due to the strong seller’s
market. The strong seller’s market is primarily a result of the
continuation of low existing home inventory levels and a decline in
the number of existing homes being sold;
- Direct-to-consumer revenue decreased 11% due to a decline in
volume which we believe was due to higher consumer price
sensitivity and a change in overall consumer sentiment as a result
of macroeconomic factors; and
- The increase in other revenue was primarily driven by an
increase in on-demand home services, primarily HVAC upgrades, which
are sold through Frontdoor Pro.
Second-quarter 2023 net income was $70 million, or diluted
earnings per share of $0.85.
Period-over-Period Adjusted
EBITDA(1) Bridge
$ millions
Three Months Ended June 30,
2022
$
77
Impact of change in revenue(3)
42
Contract claims costs(4)
18
Sales and marketing costs
(16
)
Customer service costs
3
General and administrative costs
(6
)
Interest and net investment income
4
Other
(1
)
Three Months Ended June 30,
2023
$
121
Second-quarter 2023 Adjusted EBITDA(1) of $121 million increased
57% versus the prior year period as a result of the following
factors:
- $42 million benefit from higher revenue conversion(3), driven
by our pricing initiatives, partly offset by the decline from lower
volume;
- $18 million of lower contract claims costs(4), excluding the
impact of claims costs related to the change in revenue. The
decrease in contract claims costs reflects:
- Favorable weather impact of $17 million as cooler than normal
weather drove a lower number of service requests per customer;
- Favorable change in cost development of $11 million. This
change represents a $4 million favorable adjustment related to the
development of prior period claims in the second quarter of 2023
compared to a $7 million unfavorable adjustment in the second
quarter of 2022;
- Continued process improvement initiatives; partially offset
by
- Ongoing inflationary cost pressures such as higher parts and
equipment costs and higher contractor-related expenses.
- $16 million of higher sales and marketing costs primarily
related to the launch of the new Frontdoor brand;
- $6 million of higher G&A costs primarily due to investments
in technology and increased personnel costs and professional
fees;
- $4 million of higher interest income as a result of rising
interest rates on cash deposits; and
- $3 million benefit from lower customer service costs primarily
driven by a lower number of service requests.
Cash Flow
Six Months Ended
June 30,
$ millions
2023
2022
Net cash provided from (used
for):
Operating activities
$
112
$
94
Investing activities
(15
)
(19
)
Financing activities
(44
)
(69
)
Cash increase during the period
$
52
$
6
Net cash provided from operating activities was $112 million for
the six months ended June 30, 2023 and was comprised of $117
million in earnings adjusted for non-cash charges offset, in part,
by $5 million in cash used for working capital. Cash used for
working capital was primarily driven by a decline in the number of
first-year real estate home service plans, which are typically paid
for upfront at the time of closing on the home sale, offset, in
part, by seasonality.
Net cash used for investing activities was $15 million for the
six months ended June 30, 2023 and was primarily comprised of
capital expenditures related to technology projects.
Net cash used for financing activities was $44 million for the
six months ended June 30, 2023 and was comprised of shares
repurchases as well as scheduled debt payments.
Free Cash Flow(1) was $96 million for the six months ended June
30, 2023.
Cash as of June 30, 2023 was $344 million and was comprised of
$158 million of restricted net assets and $186 million of
Unrestricted Cash.
Third-Quarter 2023 Outlook
- Revenue of $500 million to $515 million, a 5% increase over the
prior year period, reflecting approximately 15% growth in the
renewals channel, partially offset by an approximately mid-20%
decline in the first-year real estate channel and approximately a
15% decline in the first year direct to consumer channel.
- Adjusted EBITDA(2) of $80 million to $90 million, a 7% increase
over the prior year period.
Updated Full-Year 2023 Outlook
- Increased revenue outlook to $1.73 billion to $1.75 billion, or
approximately 5% higher than the prior year. Some of the key
revenue assumptions include:
- Renewals channel revenue growth increased to the low
double-digit range given stronger than expected year-to-date
retention;
- Direct-to-Consumer channel revenue decline remains in the low
double-digit range as an improvement in volume has been offset by
lower price compared to original expectations;
- Real Estate channel revenue decline increased to the mid-20%
range due to lower existing home inventory and a stronger seller’s
market than originally expected;
- Other revenue of approximately $60 million, driven by growth in
on-demand services, primarily HVAC upgrade services sold through
Frontdoor Pro that is partly offset by lower Streem revenue;
and
- Number of home service plans is expected to decline in the mid
to upper single digits.
- Increased gross profit margin to 45.5% to 47.5%. The increase
from the prior outlook is primarily due to favorability in the
first half of the year.
- Narrowed SG&A outlook to $575 million to $590 million.
- Increased Adjusted EBITDA(2) outlook to $260 million to $280
million.
- Capital expenditures remains at approximately $35 to $45
million, primarily consisting of technology investments.
- Annual effective tax rate remains at approximately 26%.
2023 Capital Allocation Update
- The company is increasing its full year share repurchase target
to approximately $100 million.
Second-Quarter 2023 Earnings Conference Call
Frontdoor has scheduled a conference call today, August 2, 2023,
at 7:30 a.m. Central time (8:30 a.m. Eastern time). During the
call, Bill Cobb, Chairman and Chief Executive Officer, and Jessica
Ross, Chief Financial Officer, will discuss the company’s
operational performance and financial results for second-quarter
2023 and respond to questions from the investment community. To
participate on the conference call, interested parties should call
1-833-470-1428 (or international participants, 1-929-526-1599) and
enter conference ID 688487. Additionally, the conference call will
be available via webcast which will include a slide presentation
highlighting the company’s results. To participate via webcast and
view the slide presentation, visit Frontdoor’s investor relations
home page. The call will be available for replay for approximately
60 days. To access the replay of this call, please call
1-866-813-9403 and enter conference ID 398285 (international
participants: +44-204-525-0658, conference ID 398285).
About Frontdoor, Inc.
Frontdoor is reimagining how homeowners maintain and repair
their most valuable asset – their home. As the parent company of
two leading brands, we bring over 50 years of experience in
providing our members with comprehensive options to protect their
homes from costly and unexpected breakdowns through our extensive
network of pre-qualified professional contractors. American Home
Shield, the category leader in home service plans with
approximately two million members, gives homeowners budget
protection and convenience, covering up to 23 essential home
systems and appliances. Frontdoor is a cutting edge, one-stop app
for home repair and maintenance. Enabled by our Streem technology,
the app empowers homeowners by connecting them in real time through
video chat with pre-qualified experts to diagnose and solve their
problems. The Frontdoor app also offers homeowners a range of other
benefits including DIY tips, discounts and more. For more
information about American Home Shield and Frontdoor, please visit
frontdoorhome.com.
Forward-Looking Statements
This news release contains forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Securities Exchange Act of 1934, as amended,
including, in particular, projected future performance and any
statements about Frontdoor’s plans, strategies and prospects.
Forward-looking statements can be identified by the use of
forward-looking terms such as “believe,” “expect,” “estimate,”
“could,” “should,” “intend,” “may,” “plan,” “seek,” “anticipate,”
“project,” “will,” “shall,” “would,” “aim,” or other comparable
terms. These forward-looking statements are subject to known and
unknown risks and uncertainties, many of which may be beyond our
control. Such risks and uncertainties include, but are not limited
to: changes in macroeconomic conditions, including inflation,
global supply chain challenges, and instability in the banking
system as a result of several recent regional bank failures,
especially as they may affect existing home sales, interest rates,
consumer confidence or labor availability; increases in parts,
appliance and home system prices, and other operating costs;
changes in the source and intensity of competition in our market;
the success of our business strategies; the ability of our
marketing efforts to be successful or cost-effective; our ability
to attract, retain and maintain positive relations with third-party
contractors and vendors; our dependence on our real estate and
direct-to-consumer customer acquisition channels and our renewals
channel; our ability to attract and retain qualified key employees
and labor availability in our customer service operations; our
dependence on third-party vendors, including business process
outsourcers, and third-party component suppliers; cybersecurity
breaches, disruptions or failures in our technology systems; our
ability to protect the security of personal information about our
customers; evolving corporate governance and disclosure regulations
and expectations related to environmental, social and governance
matters; risks related to the COVID-19 pandemic; lawsuits,
enforcement actions and other claims by third parties or
governmental authorities; increases in tariffs or changes to
import/export regulations; physical effects of climate change,
adverse weather conditions and Acts of God, along with the
increased focus on sustainability; our ability to protect our
intellectual property and other material proprietary rights;
negative reputational and financial impacts resulting from
acquisitions or strategic transactions; requirement to recognize
impairment charges; third-party use of our trademarks as search
engine keywords to direct our potential customers to their own
websites; inappropriate use of social media by us or other parties
to harm our reputation; special risks applicable to operations
outside the United States by us or our business process outsource
providers; a return on investment in our common stock is dependent
on appreciation in the price; restrictions in our certificate of
incorporation related to an acquisition of us or to our lawsuits
against us or our directors or officers; the effects of our
significant indebtedness; increases in interest rates increasing
the cost of servicing our indebtedness; and increased borrowing
costs due to lowering or withdrawal of the credit ratings, outlook
or watch assigned to us, our debt securities or our Credit
Facilities; and our ability to generate significant cash needed to
fund our operations and service our debt. We caution you that
forward-looking statements are not guarantees of future performance
or outcomes and that actual performance and outcomes, including,
without limitation, our actual results of operations, financial
condition and liquidity, and the development of new markets or
market segments in which we operate, may differ materially from
those made in or suggested by the forward-looking statements
contained in this news release. For a discussion of other important
factors that could cause Frontdoor’s results to differ materially
from those expressed in, or implied by, the forward-looking
statements included in this document, refer to the risks and
uncertainties detailed from time to time in Frontdoor’s periodic
reports filed with the SEC, including the disclosure contained in
Item 1A. Risk Factors in our 2022 Annual Report on Form 10-K filed
with the SEC, as such factors may be updated from time to time in
Frontdoor’s periodic filings with the SEC. Except as required by
law, Frontdoor does not undertake any obligation to update or
revise the forward-looking statements to reflect new information or
events or circumstances that occur after the date of this news
release or to reflect the occurrence of unanticipated events or
otherwise. Readers are advised to review Frontdoor’s filings with
the SEC, which are available from the SEC’s EDGAR database at
sec.gov, and via Frontdoor’s website
at frontdoorhome.com.
Non-GAAP Financial Measures
To supplement Frontdoor’s results presented in accordance with
accounting principles generally accepted in the United States
(“U.S. GAAP”), Frontdoor has disclosed the non-GAAP financial
measures of Adjusted EBITDA, Free Cash Flow, Adjusted Net Income,
Adjusted Diluted Earnings Per Share, and Unrestricted Cash.
We define "Adjusted EBITDA" as net income before depreciation
and amortization expense; goodwill and intangibles impairment;
restructuring charges; provision for income taxes; non-cash
stock-based compensation expense; interest expense; loss on
extinguishment of debt; and other non-operating expenses. We
believe Adjusted EBITDA is useful for investors, analysts and other
interested parties as it facilitates company-to-company operating
performance comparisons by excluding potential differences caused
by variations in capital structures, taxation, the age and book
depreciation of facilities and equipment, restructuring initiatives
and equity-based, long-term incentive plans. We define “Free Cash
Flow” as net cash provided from operating activities less property
additions. Free Cash Flow is not a measurement of our financial
performance or liquidity under U.S. GAAP and does not purport to be
an alternative to net cash provided from operating activities or
any other performance or liquidity measures derived in accordance
with U.S. GAAP. Free Cash Flow is useful as a supplemental measure
of our liquidity. Management uses Free Cash Flow to facilitate
company-to-company cash flow comparisons, which may vary from
company-to-company for reasons unrelated to operating performance.
We define “Adjusted Net Income” as net income before: amortization
expense; restructuring charges; other non-operating expenses; and
the tax impact of the aforementioned adjustments. We believe
Adjusted Net Income is useful for investors, analysts and other
interested parties as it facilitates company-to-company operating
performance comparisons by excluding potential differences caused
by items listed in this definition.
We define “Adjusted Diluted Earnings per Share” as Adjusted Net
Income divided by the weighted-average diluted common shares
outstanding.
We define “Unrestricted Cash” as cash not subject to third-party
restrictions. For additional information related to our third-party
restrictions, see “Liquidity and Capital Resources — Liquidity”
under the heading “Management’s Discussion and Analysis of
Financial Condition and Results of Operations” in our 2022 Annual
Report on Form 10-K filed with the SEC.
See the schedules attached hereto for additional information and
reconciliations of such non-GAAP financial measures. Management
believes these non-GAAP financial measures provide useful
supplemental information for its and investors’ evaluation of
Frontdoor’s business performance and are useful for
period-over-period comparisons of the performance of Frontdoor’s
business. While we believe that these non-GAAP financial measures
are useful in evaluating our business, this information should be
considered as supplemental in nature and is not meant to be
considered in isolation or as a substitute for the related
financial information prepared in accordance with U.S. GAAP. In
addition, these non-GAAP financial measures may not be the same as
similarly entitled measures reported by other companies.
© 2023 Frontdoor, Inc. All rights reserved. The following terms,
which may be used in this press release, are trademarks of
Frontdoor, Inc. and its subsidiaries: Frontdoor®, American Home
Shield®, HSA™, OneGuard®, Landmark Home Warranty®, ProConnect®,
Streem®, the Streem logo and the Frontdoor logo. All other
trademarks used herein are the property of their respective
owners.
(1)
See “Reconciliations of Non-GAAP Financial
Measures” accompanying this release for a reconciliation of
Adjusted EBITDA, Free Cash Flow, Adjusted Net Income and Adjusted
Diluted Earnings per Share, each a non-GAAP measure, to the nearest
GAAP measure. See “Non-GAAP Financial Measures” included in this
release for descriptions of calculations of these measures. Amounts
presented in the reconciliations and other tables presented herein
may not sum due to rounding.
(2)
A reconciliation of the forward-looking
third-quarter and full-year 2023 Adjusted EBITDA outlook to net
income cannot be provided without unreasonable effort because of
the inherent difficulty of accurately forecasting the occurrence
and financial impact of the various adjusting items necessary for
such reconciliation that have not yet occurred, are out of our
control, or cannot be reasonably predicted. For the same reasons,
the company is unable to assess the probable significance of the
unavailable information, which could have a material impact on its
future GAAP financial results.
(3)
Revenue conversion includes the impact of
the change in the number of home service plans as well as the
impact of year-over-year price changes. The impact of the change in
the number of home service plans considers the associated revenue
on those plans less an estimate of contract claims costs based on
margin experience in the prior year period.
(4)
Contract claims costs includes the impact
of changes in service request incidence, inflation and other
drivers associated with the number of home service plans in the
prior year period. The impact on contract claims costs resulting
from year-over-year changes in the number of home service plans is
included in revenue conversion above.
Frontdoor, Inc.
Consolidated Statements of
Operations and Comprehensive Income (Unaudited)
(In millions, except per share
data)
Three Months Ended
Six Months Ended
June 30,
June 30,
2023
2022
2023
2022
Revenue
$
523
$
487
$
890
$
838
Cost of services rendered
253
276
449
483
Gross Profit
270
211
440
355
Selling and administrative expenses
162
140
287
266
Depreciation and amortization expense
9
8
18
17
Restructuring charges
—
12
1
12
Interest expense
10
7
20
14
Interest and net investment income
(4
)
—
(8
)
—
Income before Income Taxes
93
43
122
46
Provision for income taxes
23
10
30
12
Net Income
$
70
$
33
$
91
$
35
Other Comprehensive Income, Net of
Income Taxes:
Unrealized gain on derivative instruments,
net of income taxes
3
4
1
17
Total Other Comprehensive Income, Net
of Income Taxes
3
4
1
17
Comprehensive Income
$
73
$
37
$
93
$
52
Earnings per Share:
Basic
$
0.86
$
0.40
$
1.12
$
0.42
Diluted
$
0.85
$
0.40
$
1.12
$
0.42
Weighted-average Common Shares
Outstanding:
Basic
81.4
82.1
81.5
82.2
Diluted
81.8
82.2
81.8
82.4
Frontdoor, Inc.
Condensed Consolidated
Statements of Financial Position (Unaudited)
(In millions, except share
data)
As of
June 30,
December 31,
2023
2022
Assets:
Current Assets:
Cash and cash equivalents
$
344
$
292
Receivables, less allowance of $4 and $4,
respectively
6
5
Prepaid expenses and other current
assets
27
33
Contract asset
14
—
Total Current Assets
391
330
Other Assets:
Property and equipment, net
66
66
Goodwill
503
503
Intangible assets, net
145
148
Operating lease right-of-use assets
9
11
Deferred customer acquisition costs
14
16
Other assets
8
8
Total Assets
$
1,136
$
1,082
Liabilities and Shareholders'
Equity:
Current Liabilities:
Accounts payable
$
78
$
80
Accrued liabilities:
Payroll and related expenses
20
22
Home service plan claims
108
103
Other
34
21
Deferred revenue
107
121
Current portion of long-term debt
17
17
Total Current Liabilities
365
364
Long-Term Debt
584
592
Other Long-Term Liabilities:
Deferred tax liabilities, net
31
39
Operating lease liabilities
16
18
Other long-term liabilities
8
8
Total Other Long-Term Liabilities
56
65
Commitments and Contingencies
Shareholders' Equity:
Common stock, $0.01 par value;
2,000,000,000 shares authorized; 86,437,468 shares issued and
80,793,358 shares outstanding as of June 30, 2023 and 86,079,773
shares issued and 81,517,243 shares outstanding as of December 31,
2022
1
1
Additional paid-in capital
101
90
Retained earnings
216
124
Accumulated other comprehensive income
9
8
Less treasury stock, at cost; 5,644,110
shares as of June 30, 2023 and 4,562,530 shares as of December 31,
2022
(196
)
(162
)
Total Shareholders' Equity
131
61
Total Liabilities and Shareholders'
Equity
$
1,136
$
1,082
Frontdoor, Inc.
Consolidated Statements of
Cash Flows (Unaudited)
(In millions)
Six Months Ended
June 30,
2023
2022
Cash and Cash Equivalents at Beginning
of Period
$
292
$
262
Cash Flows from Operating
Activities:
Net Income
91
35
Adjustments to reconcile net income to net
cash provided from operating activities:
Depreciation and amortization expense
18
17
Deferred income tax benefit
(8
)
(6
)
Stock-based compensation expense
13
12
Restructuring charges
1
12
Payments for restructuring charges
(2
)
(1
)
Other
3
(1
)
Changes in working capital:
Receivables
(1
)
1
Prepaid expenses and other current
assets
(9
)
(13
)
Accounts payable
(2
)
30
Deferred revenue
(13
)
(30
)
Accrued liabilities
5
29
Current income taxes
15
9
Net Cash Provided from Operating
Activities
112
94
Cash Flows from Investing
Activities:
Purchases of property and equipment
(15
)
(19
)
Net Cash Used for Investing
Activities
(15
)
(19
)
Cash Flows from Financing
Activities:
Repayments of debt
(8
)
(8
)
Repurchase of common stock
(34
)
(59
)
Other financing activities
(2
)
(2
)
Net Cash Used for Financing
Activities
(44
)
(69
)
Cash Increase During the Period
52
6
Cash and Cash Equivalents at End of
Period
$
344
$
269
Reconciliations of Non-GAAP
Financial Measures
The following table presents
reconciliations of net income to Adjusted Net Income.
Three Months Ended
Six Months Ended
June 30,
June 30,
(In millions, except per share
amounts)
2023
2022
2023
2022
Net Income
$
70
$
33
$
91
$
35
Amortization expense
1
2
2
4
Restructuring charges
—
12
1
12
Tax impact of adjustments
—
(4
)
(1
)
(4
)
Adjusted Net Income
$
71
$
44
$
94
$
47
Adjusted Earnings per Share:
Basic
$
0.87
$
0.53
$
1.16
$
0.57
Diluted
$
0.87
$
0.53
$
1.15
$
0.57
Weighted-average common shares
outstanding:
Basic
81.4
82.1
81.5
82.2
Diluted
81.8
82.2
81.8
82.4
The following table presents
reconciliations of net cash provided from operating activities to
Free Cash Flow.
Three Months Ended
Six Months Ended
June 30,
June 30,
(In millions)
2023
2022
2023
2022
Net Cash Provided from Operating
Activities
$
52
$
47
$
112
$
94
Property Additions
(8
)
(11
)
(15
)
(19
)
Free Cash Flow
$
44
$
36
$
96
$
75
The following table presents
reconciliations of net income to Adjusted EBITDA.
Three Months Ended
Six Months Ended
June 30,
June 30,
(In millions)
2023
2022
2023
2022
Net Income
$
70
$
33
$
91
$
35
Depreciation and amortization expense
9
8
18
17
Restructuring charges
—
12
1
12
Provision for income taxes
23
10
30
12
Non-cash stock-based compensation
expense
8
6
13
12
Interest Expense
10
7
20
14
Adjusted EBITDA
$
121
$
77
$
174
$
102
Key Business Metrics
As of June 30,
2023
2022
Number of home service plans (in
millions)
2.07
2.17
Renewals
1.55
1.53
First-Year Direct-To-Consumer
0.30
0.33
First-Year Real Estate
0.22
0.31
Reduction in number of home service
plans
(4
)%
(3
)%
Customer retention rate(1)
76.3
%
74.4
%
(1) Customer retention rate is presented
on a rolling 12-month basis in order to avoid seasonal
anomalies.
FTDR-Financial
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