Report expands from a traditional ESG focus into a broader
impact and sustainability mandate.
DENVER, March 6,
2024 /PRNewswire/ -- TTEC Holdings, Inc.
(NASDAQ: TTEC), a leading global CX (customer experience)
technology and services innovator for AI-enabled CX with solutions
from TTEC Engage and TTEC Digital, released the company's 2023
Impact and Sustainability Report on March 1,
2024.
The Report, a part of TTEC's annual transparency commitment to
its stakeholders, has evolved, matured, and expanded over the last
few years from a traditional ESG focus into a broader impact and
sustainability mandate.
"TTEC's dedication to impact and sustainability aligns with our
company values and brings out the very best in all of us,"
said Ken Tuchman, chairman and CEO of TTEC.
The 2023 Impact and Sustainability Report highlights TTEC's
progress on the journey for sustainable and socially responsible
growth, which prioritizes investments in its people and
communities, commitment to good governance, and doing its part in
climate stewardship.
"Corporate responsibility and sustainable growth are important
priorities for all of us at TTEC," said Shelly Swanback, president of TTEC and the chair
of the TTEC Executive ESG Council. "We are committed to
transparency and driving positive change through our environmental,
social, and governance initiatives."
The 2023 Impact & Sustainability Report highlights:
- TTEC's Impact Strategy Practice that is focused on
fueling economic vibrancy around the world, where quality
employment opportunities can make a generational difference
- The company's Responsible AI Use Council, which was
launched to govern the ethical use of artificial intelligence in
TTEC business and service offerings
- The expansion of TTEC's Diversity Council's charter to
take Diversity, Equity, and Inclusion initiatives beyond
the United States to many
geographies where the company has employees
- Climate Change and Environmental Responsibility Policy,
which formalizes TTEC's long-standing environmental stewardship
commitment
- TTEC's supplier onboarding processes that bring
assurance that the company's suppliers share its values
- Global Scope 1 and Scope 2 carbon emissions disclosures,
and how they build the foundation for Scope 3 reporting and
emission-reduction targets
As part of its Impact and Sustainability initiative, in 2023
TTEC also embraced the transparency offered by the Task
Force on Climate-related Financial Disclosures (TFCD) and United
Nations Sustainable Development Goals (UNSDG), aligning to them as
well as to the Sustainability Accounting Standards Board (SASB)
framework, which it has done in prior years.
The complete 2023 Impact and Sustainability Report is available
on the TTEC website at
https://www.ttec.com/impact-and-sustainability-report.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc.
(NASDAQ:TTEC) is a leading global CX (customer experience)
technology and services innovator for AI-enabled digital CX
solutions. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next-gen digital technology, the company's TTEC
Digital business designs, builds, and operates omnichannel contact
center technology, CRM, AI and analytics solutions. The company's
TTEC Engage business delivers AI-enabled customer engagement,
customer acquisition and growth, tech support, back office, and
fraud prevention services. Founded in 1982, the
company's singular obsession with CX excellence has earned it
leading client, customer, and employee satisfaction scores across
the globe. The company's over 60,000 employees operate on six
continents and bring technology and humanity together to deliver
happy customers and differentiated business results. To learn more
visit us at https://www.ttec.com.
CONTACT: Marjorie Chimes,
marji.chimes@ttec.com
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SOURCE TTEC Holdings, Inc.