GREENVILLE, S.C.,
March 28,
2024 /PRNewswire/ -- United Community has once
again topped the J.D. Power 2024 U.S. Retail Banking Satisfaction
Study, ranking highest in Customer Satisfaction with Consumer
Banking in the Southeast. This is the tenth time United Community
has won the prestigious award. Additionally, United also was
recognized by customers as the most trusted bank in the Southeast.
"Being recognized by J.D. Power for customer satisfaction for
the tenth time is a tremendous honor and a testament to our
commitment to putting our customers first," said United Community
Chairman and CEO Lynn Harton. "I'm
also proud that our customers recognized us as the bank they trust
most. We've been providing our customers a safe and secure place to
bank for nearly 75 years, and we will continue to deliver on that
promise for years to come."
The J.D. Power U.S. Retail Banking Satisfaction Study is the
longest-running and most in-depth study of the retail banking
industry. The study analyzes retail banking customers' satisfaction
with their primary financial institution and its impact on
bottom-line metrics, such as retention, loyalty and advocacy.
This year's study featured a methodology reflective of the
industry's evolution and how consumers now conceptualize
satisfaction with their primary retail bank. This methodology also
has "an increased emphasis on emotional and relationship-oriented
experiences, while continuing to measure more traditional metrics
related to transactional and operational retail banking
experiences." The Retail Banking Index Model is comprised of seven
(7) factors, of which United ranked highest in six (6); 1) Trust,
2) People, 3) Allowing customers to bank how and when they want
(convenience), 4) Saving time and money, 5) Problem resolution and
6) Account offerings.
"As our customers' needs evolve, we have worked hard to adapt
with new communication and technology to help meet those needs -
all while keeping that personal connection that our customers
expect from us," Harton said.
The 2024 study is based on responses from 105,355 retail banking
customers belonging to more than 150 of the largest banks in the
U.S. regarding their experiences with their retail bank.
For more information about the U.S. Retail Banking Satisfaction
Study, visit: http://www.jdpower.com/pr-id/2024028
About United Community Banks, Inc.:
United Community Banks, Inc. (NASDAQ: UCBI) is the financial
holding company for United Community, a top 100 US financial
institution that is committed to improving the financial health and
well-being of its customers and the communities it serves. United
Community provides a full range of banking, wealth management, and
mortgage services. As of December 31,
2023, United Community had $27.2
billion in assets and 207 offices across Alabama, Florida, Georgia, North
Carolina, South Carolina,
and Tennessee, as well as a
national SBA lending franchise and a national equipment financing
subsidiary. In 2024, United Community became a 10-time winner of
J.D. Power's award for the best customer satisfaction among
consumer banks in the Southeast region and was recognized as the
most trusted bank in the Southeast. In 2023, United was named by
American Banker as one of the "Best Banks to Work For" for the
seventh consecutive year and was recognized in the Greenwich
Excellence and Best Brand Awards, receiving 15 awards that included
national honors for overall satisfaction in small business banking
and middle market banking. Forbes has also consistently listed
United Community as one of the World's Best Banks and one of
America's Best Banks. Additional information about United Community
can be found at ucbi.com.
About J.D. Power:
J.D. Power is a global leader in consumer insights,
advisory services, and data and analytics. A pioneer in the use of
big data, artificial intelligence (AI) and algorithmic modeling
capabilities to understand consumer behavior, J.D. Power has been
delivering incisive industry intelligence on customer interactions
with brands and products for more than 55 years. The world's
leading businesses across major industries rely on J.D. Power to
guide their customer-facing strategies.
J.D. Power has offices in North
America, Europe, and
Asia Pacific. To learn more about
the company's business offerings, visit JDPower.com/business. The
J.D. Power auto-shopping tool can be found at JDPower.com.
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SOURCE United Community Bank
