Zenvia Customer Cloud is the result of
innovation and integration of acquisitions that position
Zenvia as one of the leading SaaS providers
for customer experience
SÃO PAULO, Jan. 13,
2025 /PRNewswire/ -- Zenvia (NASDAQ:ZENV) (the
"Company"), one of the leading SaaS providers for customer
experience (CX) in Latin America,
announces the beginning of its new strategic cycle.
Since its inception 21 years ago, Zenvia's mission has always
been to revolutionize the experience customers have with companies
and brands, and with each new strategic cycle, the Company
continues to expand its vision. The launch of Zenvia Customer Cloud
in 2024 marks the end of the
Company's latest strategic cycle, which began in 2018 and aimed to
expand its CX SaaS portfolio by combining investments in M&A
and R&D, making Zenvia one of the segment leaders in
Latin America. From January 2025, the Company will begin its new
strategic cycle, focused on accelerating the growth of Zenvia
Customer Cloud - our new core business and our most complete
unified customer experience solution.
Zenvia Customer Cloud is a solution that integrates all stages
of the customer journey—attract, convert, serve, and
nurture—personalizing every interaction from the first contact to
post-sales service with extensive use of Artificial Intelligence
(AI) tools. With an innovative business model enabling flexible
adoption, organizations can easily begin and progressively expand
their use of the software, providing Zenvia with what we believe to
be a highly scalable revenue growth stream.
Zenvia Customer Cloud is the result of the deep integration of
the Company's CX SaaS tools, resulting in a totally unified
solution for the customer. Launched in 2024 and leveraged by
Product Led Growth (PLG) strategies and international expansion,
Zenvia Customer Cloud was already used by 5,700 companies, 20% of
which were international customers, and we estimate it generated
revenue between R$180 million and
R$200 million in the year ended
December 31, 2024. We estimate that
this operation will grow between 25% and 30% in 2025, with a gross
margin of between 68% and 70% and a positive EBITDA margin.
To reinforce the focus on its new strategic core business, the
Company will proactively evaluate opportunities to divest assets
that fall outside the scope of Zenvia Customer Cloud.
We believe that the combination of the new unified operating
model, featuring a high degree of automation and AI utilization,
along with the development and acceleration of its partner
ecosystem, will streamline operations and simplify the Company's
structure. As a result, Zenvia is announcing today a workforce
reduction of approximately 15%, that is expected to result in cost
savings between R$30 million and
R$35 million in 2025, already
factoring in severance expenses.
Cassio Bobsin, Zenvia's CEO,
commented: "We are entering a new phase, building upon the
solid foundation we have established throughout our history. The
customer experience market is one that has benefited the most from
the evolution in technology and artificial intelligence, unlocking
new opportunities for our organization. The consolidation of Zenvia
Customer Cloud marks the start of an exciting new chapter,
positioning us as one of the most comprehensive unified SaaS CX
solutions for B2C companies."
Shay Chor, Zenvia's CFO &
DRI, commented: "As we embark on our new strategic cycle, our
focus is firmly on Zenvia Customer Cloud. We will carefully
evaluate opportunities to divest non-core assets to optimize our
capital structure and concentrate on expanding our ecosystem. We
are confident that these actions will result in a more efficient
company with exceptionally solid business metrics, enabling us to
unlock significant value for our shareholders."
Conference call for investors. Zenvia's management team
will hold a webcast to provide further details about this
announcement on Tuesday, January 14,
2025, at 10:00 a.m. ET. To
access the webcast, click here.
Further information about Zenvia can be found at
investors.zenvia.com.
About Zenvia
Zenvia (NASDAQ: ZENV) is a technology company dedicated to
shaping a new world of customer experiences. Through its Zenvia
Customer Cloud solution, the company empowers businesses to deliver
personalized, engaging, and fluid experiences across the entire
consumer journey, leveraging data and advanced Artificial
Intelligence (AI) tools. With 21 years of expertise and thousands
of clients across Latin America,
Zenvia helps businesses in all sectors strengthen their brands,
boost sales, and enhance customer service—driving greater
operational efficiency, productivity, and results from a single
platform. For more information, visit our website and follow our
social media profiles on LinkedIn, Instagram, TikTok and
YouTube.
Forward-Looking Statements
This press release may include forward-looking statements within
the meaning of the "safe harbor" provisions of the Private
Securities Litigation Reform Act of 1995. These forward-looking
statements are made as of the date they were first issued and were
based on current expectations, estimates, forecasts, and
projections, as well as the beliefs and assumptions of management.
Words such as "expect," "anticipate," "should," "believe," "hope,"
"target," "project," "goals," "estimate," "potential," "predict,"
"may," "will," "might," "could," "intend," variations of these
terms or the negative of these terms and similar expressions are
intended to identify these statements. Forward-looking statements
are subject to a number of risks and uncertainties, many of which
involve factors or circumstances that are beyond Zenvia's control.
Zenvia's actual results could differ materially from those stated
or implied in forward-looking statements due to several factors,
including but not limited to: our ability to innovate and respond
to technological advances, changing market needs and customer
demands, our ability to successfully acquire new businesses as
customers, acquire customers in new industry verticals and
appropriately manage international expansion, substantial and
increasing competition in our market, compliance with applicable
regulatory and legislative developments and regulations, the
dependence of our business on our relationship with certain service
providers, among other factors.
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SOURCE Zenvia