Deluxe Merchant Services Wins National Call Center Award of Distinction
19 Agosto 2024 - 9:51AM
Business Wire
12th Consecutive Year of Recognition
Demonstrates Leadership in Customer Service
Deluxe (NYSE: DLX), a trusted Payments and Data company, has
received the 2024 Association of TeleServices International (ATSI)
Call Center Award of Distinction in recognition of its Deluxe
Merchant Services customer care team. The award measures the skills
of professional Call Center Agents throughout North America and the
UK over a six-month period. Deluxe Merchant Services is a complete
payment processing solution that accepts a wide range of payment
methods, simplifies PCI compliance and deposits money while
delivering a smooth checkout experience.
“Our customer support team is a clear, competitive advantage for
our business and helps drive our customer’s success across multiple
industry sectors,” said Barry C. McCarthy, Deluxe President and
CEO. “This recognition acknowledges that Deluxe is committed to
providing best-in-class customer service with fast, accurate and
exceptional professionalism.”
Deluxe Merchant Services offers 24/7 customer support via
toll-free phone, email and chat and maintains an industry-leading
36-month tenure among front-line representatives. Each month the
customer service team fields approximately 15,000 calls. Last year
call service representatives answered 87 percent of inquiries in
under 30 seconds, which represents a 13 percent increase over the
prior year.
ATSI administers an independent panel of judges to score
call-handling skills for “enhanced service” applications, focusing
their attention on the cornerstones of the Call Management
Industry. Criteria measured include:
- Customer Relationship Management (CRM) Capabilities
- Courtesy to Caller
- Overall Professionalism
- Use of Proper Call Techniques
- Response Times
- Accuracy of Call
"In today's evolving landscape, where technology is constantly
advancing, the importance of exceptional customer service remains
paramount,” said ATSI President, Brianna Burke. “Winning this
accolade not only signifies your team's dedication to excellence
but also highlights your ability to adeptly navigate diverse call
scenarios.”
The ATSI Award of Distinction began 23 years ago to improve the
overall quality of the call center industry by measuring complex
call handling procedures. The purpose is to elevate the industry
and ensure a successful call handling experiences.
About Deluxe
Deluxe, a trusted Payments and Data company, champions business
so communities thrive. As the original payments company and with
roots tracing back more than 100 years, we've evolved into a leader
in digital payments and data solutions, facilitating seamless
connections to propel businesses forward. Leveraging our powerful
scale, we support millions of small businesses, thousands of vital
financial institutions, and hundreds of the world's leading
consumer brands, processing nearly $3 trillion in payment volume
annually. Explore how Deluxe can elevate your business at
www.deluxe.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240819805799/en/
Brian Anderson, VP, Strategy & Investor Relations
651-447-4197 brian.anderson@deluxe.com Keith Negrin, VP,
Communications 612-669-1459 keith.negrin@deluxe.com
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