Web-based customer platform provides answers at customers'
fingertips
NEW
YORK, Dec. 12, 2024 /PRNewswire/ -- IFF
(NYSE:IFF) Pharma Solutions announces the launch of its new
customer experience platform, AnswerCenter. This customized
environment is designed to provide comprehensive support and an
elevated user experience, underscoring IFF's commitment to
customer-centricity and digital innovation. While personal customer
relationships and connection points are imperative, the platform is
another important offering, allowing customers to be in the
driver's seat when they want to quickly access
information.
"Delivering the right product at the right time, every time, is
always our priority," said Rina
Chokshi, global commercial marketing director, IFF Pharma
Solutions. "With IFF's AnswerCenter, we can offer a more efficient,
personalized digital experience that brings customers closer to our
solutions and expertise. Thanks to this new, comprehensive catalog
of products and essential excipient information, along with
advanced filtering options, exploring IFF's excipient innovations
and content has never been easier."
AnswerCenter provides an opportunity for customers to transform
the way they approach pharmaceutical challenges. Featuring an
intuitive and user-friendly interface, it allows customers to
effortlessly browse products by market, technology, or segment,
filter by key attributes, and swiftly request samples or quotes.
This state-of-the-art platform offers detailed technical
information, regulatory guidelines, and updates, streamlining the
process of finding tailored solutions. Personalized content ensures
each visit is unique, empowering users to find exactly what they're
looking for.
Customers can explore excipients and ingredients across various
industry segments including pharmaceuticals, biologics and
biomedical, dietary supplements, industrial solutions, and food.
With access to a plethora of documents related to product brands,
quality, technical data sheets, supply chain and regulatory
support, AnswerCenter serves as a central hub for addressing
complex pharmaceutical challenges and enhancing customer
engagement.
AnswerCenter is a key component of IFF's ongoing investments in
digitalization and in enhancing the overall customer experience.
Visit the new platform at http://answercenter.iff.com.
Welcome to IFF
At IFF (NYSE: IFF), we make joy through science, creativity and
heart. As the global leader in flavors, fragrances, food
ingredients, health and biosciences, we deliver groundbreaking,
sustainable innovations that elevate everyday products—advancing
wellness, delighting the senses and enhancing the human experience.
Learn more at iff.com, LinkedIn, Instagram and Facebook.
©2024 International Flavors & Fragrances Inc. (IFF). IFF,
the IFF Logo, and all trademarks and service marks denoted with ™,
SM or ® are owned by IFF or affiliates of IFF unless
otherwise noted. All Rights Reserved.
Contact:
Reena Chaudhary
Global Communications Manager
+91 9769820494
Reena.chaudhary@iff.com
SOURCE IFF