Company incorporates drone delivery into app,
expands InHome service, and elevates shopping experience with GenAI
Assistant for unmatched customer convenience
At Walmart, the customer has always been at the center of
everything. Helping people live better is not a mantra, it’s been
part of the company since day one.
Today’s customers are tech savvy, with elevated expectations
around how, when and where they shop. Walmart is meeting this
customer demand with adaptive retail, innovations that intuitively
fit into customers’ lives as they seamlessly move across platforms
and places.
"Driven by our commitment to help our customers live better,
we're constantly working to create shopping experiences that are
convenient, engaging and personalized. This experience needs to be
cohesive, interconnected and seamlessly integrated into their
everyday lives," said Tom Ward, Chief eCommerce Officer, Walmart
U.S. "By consistently pushing the boundaries, we're continuing to
lead the industry in service of our customers."
Walmart.com and its mobile app provide customers access to the
entire store assortment and more, serving as a digital gateway to
many everyday services such as auto care, pharmacy, and virtual
try-ons – it’s the essential shopping destination. The company
continues to accelerate, delivering more solutions and innovations
to meet its customers’ changing needs.
Walmart App: Drone Delivery Integration
Since Walmart began trialing drone delivery in 2021, the service
has grown rapidly, completing over 30,000 drone deliveries to date,
signaling customers are embracing and enjoying the speedy delivery
option. Earlier this year, Walmart announced the largest drone
delivery expansion of any U.S. retailer, making drone delivery a
reality for up to 75% of the Dallas Fort Worth (DFW) population. A
Dallas-area customer recently shared that drone delivery saved the
day when company unexpectedly arrived, and she needed snacks for
her guests in minutes.
As a next step, Walmart is focused on enhancing the customer
journey by bringing the ordering experience directly to the Walmart
app. Starting later this month, customers in DFW will begin to be
notified of the new ordering capability through the Walmart app if
they are eligible for drone delivery based on the address
associated with their account. The integration will be done in
phases as more drone delivery sites launch and drone providers
receive additional regulatory approvals to fly more goods across
greater distances.
Creating a more seamless shopping experience on the Walmart app
is the next evolution of Walmart's investment in drone delivery
technology, further reaffirming its unwavering commitment to
finding innovative experiences and delivery solutions for
customers, helping them to live better.
Meeting All Your Needs, From A to Z
Walmart has built a suite of Pickup and Delivery options that
underscore convenience and fit into customers' lifestyles. From
In-Store Pickup to Early Morning Delivery and Late-Night Express
Delivery, these offerings empower customers, providing them
flexibility and control to get what they need when they need
it.
The company’s InHome service is designed to be the ultimate time
saver for customers by delivering everyday essentials, general
merchandise, and fresh groceries directly into their homes. Walmart
is the only retailer offering delivery straight into customers’
kitchens or homes. InHome is available as an add-on to the Walmart+
membership. Walmart has recently expanded the reach of its InHome
service, making it accessible to over 45 million households across
more than 50 markets nationwide. These markets include major
metropolitan areas such as Boston, Detroit, and Philadelphia. With
this expansion, Walmart has created over 4,000 jobs for dedicated
InHome Associate Delivery drivers nationwide since the program's
launch in 2019.
In January, Walmart revealed that they were enhancing the InHome
service with Replenishment. Replenishment, powered by AI, utilizes
a personalized algorithm to predict customer needs and
automatically place items into the cart with your InHome order to
be delivered straight to customers pantries and refrigerators. The
algorithm learns customers' regularly purchased items including
frequency and quantity. In April, Replenishment began its initial
testing, and customer feedback has been positive. They noted that
the service provides them with increased flexibility, time savings,
and a level of precision in the items added to the cart. One
customer said that Replenishment has given them the reassurance
that they won’t forget necessary items from their weekly shopping
list.
GenAI-Powered Shopping Assistant
Our GenAI search experience on Walmart.com and in-app launched
earlier this year, allowing customers to spend less time scrolling,
tapping and searching and more time enjoying life. This advanced
capability enhances the shopping experience by enabling customers
to browse based on specific use cases, generating more relevant and
cross-category results. Since that time, Walmart has added more
GenAI-powered online shopping features, including GenAI-powered
product reviews, product summarizations and product
comparisons.
Walmart is now beta testing a GenAI-powered shopping assistant.
The shopping assistant engages customers in natural, free-flowing
conversations. As customers discover, evaluate, and decide on the
best product for them, the assistant can guide them to make the
best choice for their unique needs, faster. For instance, the
shopping assistant can respond to customer inquiries such as,
'What's the ideal present for a 5-year-old?" Over time, it will
evolve to include more advanced features and capabilities,
eventually serving as a trusted shopping companion and further
transforming Walmart from a place to buy items to the first stop
for any need or occasion.
Continuing to Deliver for Customers
At Walmart, a passion for delivering exceptional unmatched
customer convenience knows no bounds. The company is committed to
continuously building, innovating, and enhancing services, so that
customers can make the most of their time. From late-night
deliveries to early morning express and even direct entry into
customers' homes, Walmart is there to help customers thrive and
live better.
About Walmart
Walmart Inc. (NYSE: WMT) is a people-led, tech-powered
omnichannel retailer helping people save money and live better —
anytime and anywhere — in stores, online, and through their mobile
devices. Each week, approximately 255 million customers and members
visit more than 10,500 stores and numerous eCommerce websites in 19
countries. With fiscal year 2024 revenue of $648 billion, Walmart
employs approximately 2.1 million associates worldwide. Walmart
continues to be a leader in sustainability, corporate philanthropy,
and employment opportunity. Additional information about Walmart
can be found by visiting corporate.walmart.com, on Facebook at
facebook.com/walmart, on X (formerly known as Twitter) at
twitter.com/walmart, and on LinkedIn at
linkedin.com/company/walmart.
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version on businesswire.com: https://www.businesswire.com/news/home/20240606570749/en/
elizabeth.deluca@walmart.com
Walmart (NYSE:WMT)
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