Phone.com Unveils New Conversational AI Service: AI-Connect
08 Mayo 2024 - 8:28AM
via IBN -- Phone.com today introduced AI-Connect, a breakthrough
conversational voice artificial intelligence (AI) service. As the
latest advancement to Phone.com’s business phone system, AI-Connect
creates a seamless and efficient communication experience for
businesses and their callers.
For small and micro businesses that need to seize every
opportunity to convert interest into sales but lack the luxury of
an administrative team or a call center to manage the influx of
prospects or sales calls, AI-Connect is tailor-made for handling
inbound leads and orchestrating appointments without the clunkiness
of cookie-cutter call routing or the cost of a contact center.
AI-Connect is designed to interact in natural, free-flowing
conversations with callers, enabling it to efficiently handle tasks
such as call routing, schedule management, or answering FAQs. This
capability is made possible by combining state-of-the-art automatic
speech recognition (ASR), natural language understanding (NLU),
natural language processing (NLP), text-to-speech (TTS) and large
language model (LLM) technologies.
What truly sets AI-Connect apart is its ability to create a
goal-oriented and fluid dialog. The company’s innovative
application of NLU/NLP hybrid infrastructure, coupled with LLM,
provides exceptional intent recognition. Also, of note is how the
new service uses machine learning to provide extracted call
analytics containing detailed information and custom
recommendations for each interaction.
“AI-Connect is much more than just a service or new iteration of
AI-enabled CX; it's a strategic game-changer that strips away the
burden of expensive, complicated technology designed for small
businesses,” said Phone.com CEO and Co-Founder, Ari Rabban. “As
part of our UCaaS platform, AI-Connect demolishes traditional
barriers, granting businesses of all sizes access to a realm of
efficiency and expertise that would typically demand significant
investment and time.”
When initiating a call to an AI-Connect script, callers are
warmly welcomed by a professional voice, offering them a range of
convenient options. From seamlessly connecting with a specific
contact or department to effortlessly scheduling, rescheduling, or
canceling appointments, AI-Connect ensures that Phone.com customers
optimize every interaction, regardless of their availability to
answer.
Leveraging advanced call screening capabilities, AI-Connect
efficiently filters out spam and other unwanted calls, safeguarding
valuable time for both business owners and callers.
Sophisticated conversational design orchestrates the dialogue
between AI-Connect and callers, optimizing call flow, and providing
the most effective responses in real-time. Intuitive UX makes for
easy setup, empowering businesses to effortlessly configure and
implement AI-Connect to align with their respective
requirements.
"Innovation is in our DNA and it is with great anticipation that
we move forward into the next chapter of communications," remarked
Alon Cohen, Phone.com's esteemed Chief Technology Officer
whose engineering acumen led to the world’s first VoIP call. “It
has been 20 years since the FCC’s Pulver Order, which heralded a
new era by exempting specific IP-based communication services from
traditional regulatory constraints. Now, we stand poised to explore
the transformative potential of AI-assisted interactions. This
marks our journey into a future defined by intelligent solutions
and reaffirms our commitment to changing the way people
communicate.”
Phone.com celebrates 15 straight years of Y-o-Y growth, marked
by an impressive surge in market share and a robust clientele
exceeding 50,000 businesses. Bolstered by a steadfast commitment to
delivering cutting-edge technology and services at accessible price
points, the company's strategy resonates seamlessly with businesses
across all scales, propelling its sustained growth trajectory.
ABOUT PHONE.COMFounded in 2008 by veteran
telecommunication entrepreneurs, Phone.com provides more than
50,000 businesses across the U.S and Canada with comprehensive,
flexible, and reliable cloud-based communication and collaboration
solutions. Phone.com’s innovative services, award-winning 24/7
support, coupled with experienced executive leadership and
forward-thinking strategic planning, has led to 15 straight years
of growth. With over 50 customizable features including audio and
video conferencing, live and AI-assisted answering services,
voicemail transcription, IVR, vanity and virtual toll-free 800 and
local numbers, Phone.com’s business VoIP allows you to connect with
anyone anywhere at any time.
Phone.com has been recognized by the Inc. 500|5000 as well as
Deloitte’s Technology Fast 500 for fastest growing private
companies. Connect with Phone.com on Facebook, follow us
on Twitter, talk to us at 844-746-6312 or visit us
at Phone.com
Contact:
Mostafa RazzakCEO & PrincipalJMRConnect: Shaping
Influence®
PR202.904.2048m.razzak@jmrconnect.net@JMRConnect_PR
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