Enterprises using Microsoft cloud platforms
to improve agility, control costs and enhance customer and employee
experience, ISG Provider Lens™ report says
Companies in Singapore and Malaysia are accelerating their
adoption of Microsoft cloud platforms as their efforts to improve
customer and employee experience mature, according to a new
research report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Singapore and Malaysia finds more enterprises in the region are
embracing Microsoft’s expanding lineup of platforms and seeking
services for Microsoft 365, Azure (including SAP on Azure),
Dynamics 365, Power Platform and Copilot. Companies are moving to
the cloud for lower costs, greater agility and faster innovation as
well as for better user experiences. To achieve these aims, they
are engaging providers for managed services such as DevOps and
containerization, ISG says.
“More enterprises in Singapore and Malaysia now recognize the
potential to grow by going cloud native,” said Michael Gale,
partner and regional leader, ISG Asia Pacific. “Using DevOps and
other tools helps them introduce new features and revenue
streams.”
At the same time, the market for cloud services in Singapore and
Malaysia is growing more competitive as local players begin to
challenge larger rivals, ISG says. This trend is likely to continue
over the next five years.
Though some employees are now returning to offices in these
countries, remote and hybrid work are becoming part of long-term
enterprise strategies, the report says. A growing number of
companies are using Microsoft cloud platforms, especially Teams and
Viva, to foster a sense of connection among employees and enable
better internal and external collaboration.
Enterprises in the region are also improving the experience of
frontline workers by identifying and providing appropriate devices,
applications and connectivity, ISG says. Microsoft Viva employee
experience tools are central to these efforts, while companies also
explore non-intrusive ways to engage with employees, including
cognitive virtual assistants that perform routine tasks so workers
can focus on critical work.
Microsoft’s Copilot AI companions are beginning to democratize
access to AI within enterprises, with new platforms allowing
employees to automate workflows and tailor them to their own needs,
the report says. AI and Copilot are powering initiatives to boost
productivity, tap into employees’ creativity and retain top
talent.
“Copilots may become a killer app that creates a new universe of
applications and marketplaces,” said Jan Erik Aase, partner and
global leader, ISG Provider Lens Research. “Providers are helping
clients reach the technical readiness to use Copilots in their own
environments.”
The report also explores other Microsoft cloud platform trends
affecting Singapore and Malaysia, including GenAI projects
advancing from experimentation to deployment and the rising use of
AI to counter cybersecurity threats.
For more insights into the Microsoft cloud-related challenges
facing enterprises in these countries, including the difficulty of
delivering better customer and employee experiences and the
sometimes confusing array of providers to choose from, plus advice
for addressing these issues, see the ISG Provider Lens™ Focal
Points briefing here.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Singapore and Malaysia evaluates the capabilities of 29 providers
across five quadrants: Managed Services for Azure, Microsoft 365
Services, SAP on Azure Services, Power Platform Services and
Generative AI Services for Microsoft Clouds.
The report names Accenture & Avanade, DXC Technology and
Kyndryl as Leaders in all five quadrants. It names NCS and TCS as
Leaders in four quadrants each and Fujitsu, HCLTech and Noventiq as
Leaders in two quadrants each. Capgemini, Customer Capital
Consulting, PwC and Tech Mahindra are named as Leaders in one
quadrant each.
In addition, Fujitsu is named as a Rising Star — a company with
a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants. HCLTech, Infosys, Logicalis and NCS
are named as Rising Stars in one quadrant each.
In the area of customer experience, Bechtle is named the global
ISG CX Star Performer for 2024 among Microsoft cloud ecosystem
partners. The provider earned the highest customer satisfaction
scores in ISG's Voice of the Customer survey, part of the ISG Star
of Excellence™ program, the premier quality recognition for the
technology and business services industry.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Singapore and Malaysia is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240417243446/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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