Supply chain disruptions and skilled labor
shortages are intensifying enterprise demands for better business
value in the short term, ISG Provider Lens™ report says
The conflict in Ukraine has intensified supply chain
disruptions, affecting IT investments across the Nordics, according
to a new research report published today by Information Services
Group (ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2024 ISG Provider Lens™ Multi Public Cloud Services report
for the Nordics finds companies in the region are grappling with
rising IT costs and a shortage of skilled labor, which is directly
impacting their cloud adoption strategies. As a result, many
organizations are focusing their investments on projects the
deliver immediate business value, while deferring less critical
initiatives.
This trend, ISG says, underscores the need for agile and
efficient cloud solutions that can adapt to evolving market
conditions. The demand for hybrid and multicloud solutions is
rising, driven by the need for robust digital infrastructure and
low-cost energy and reduced concerns about security and vendor
lock-in.
“There’s a supportive environment for cloud adoption in the
Nordics, as countries in the region align around the common
standards of Gaia-X, intended to promote the development of a
European cloud ecosystem,” said Dr. Matthias Paletta, ISG director,
Technology Modernization, in Europe. “Still, Nordic companies
increasingly are working with leading global hyperscalers such as
AWS, Microsoft Azure and Google Cloud to strengthen their digital
capabilities, especially amid rising interest in AI, and they are
turning to service providers for support.”
Nordic cloud service providers are leveraging microservices, a
type of application architecture that divides functions into very
small service components that can be replicated automatically,
enabling workloads to be scalable on-demand. The most effective
providers in this space offer app modernization, including with
microservices, as part of their service portfolios, the report
notes.
“In the Nordics, enterprises adopting new technologies prefer
multicloud deployments that are provider-agnostic,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research. “The
more successful service providers in this region are the ones that
can deliver real-time monitoring, reduced maintenance costs, and
overall improvement to operational expenditures.”
Sustainability has also become a major focus for Nordic
enterprises, as they prepare for the EU’s Corporate Sustainability
Reporting Directive (CSRD) which will take effect in 2025 and
compel businesses to track their sustainability metrics, improve
their data protection capabilities and more effectively manage
risk.
For more insights into how global and regional trends are
remaking the cloud services market in the Nordic countries, see the
ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Multi Public Cloud Services report
for the Nordics evaluates the capabilities of 50 providers across
seven quadrants: Consulting and Transformation Services – Large
Accounts, Consulting and Transformation Services – Midmarket,
Managed Services - Large Accounts, Managed Services – Midmarket,
FinOps Services and Cloud Optimization, Hyperscale Infrastructure
and Platform Services, and SAP HANA Infrastructure Services.
The report names Tietoevry Tech Services as a Leader in four
quadrants. Accenture, Capgemini, HCLTech, Finland-based Nordcloud
(now part of IBM) and Wipro are named Leaders in three quadrants
each. AWS, Crayon, Google, Infosys, Kyndryl, LTIMindtree,
Microsoft, Orange Business, TCS and Tech Mahindra are named Leaders
in two quadrants each. CGI, Fujitsu, IBM, IT Relation (now part of
itm8), Sentia and Solilta are named Leaders in one quadrant
each.
In addition, Advania, Eficode, Orange Business and TCS are named
as Rising Stars — companies with a “promising portfolio” and “high
future potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, Persistent Systems is named
the global ISG CX Star Performer for 2024 among multi public cloud
service providers. Persistent Systems earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
A customized version of the report is available from Tietoevry
Tech Services.
The 2024 ISG Provider Lens™ Multi Public Cloud Services report
for the Nordics is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241219718725/en/
Press Contacts:
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Matthias Longo, for ISG +49 152 341 464 63
matthias@longo-pr.de
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