Service providers help companies activate
fast, flexible connectivity for distributed operations under tight
budgets, ISG Provider Lens™ report says
Enterprises in Asia Pacific, embracing AI and other advanced
technologies, are embarking on network transformations with service
providers as the need for faster, more secure and more flexible
networks grows, according to a new research report published today
by Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for Asia Pacific finds that companies in the region are
quickly adopting new technologies to replace legacy infrastructure.
As their networks expand to reach distributed workforces and more
locations, amid rising maintenance costs and constrained budgets,
enterprises are seeking the least expensive network and security
solutions that can meet their growing needs.
“The adoption of new technologies, including AI, adds layers of
complexity to already overworked systems and further accelerates
the need for network transformation,” said Dieter Thompson, partner
and president, Global Network Services, at ISG. “Providers are
helping enterprises in Asia Pacific build next-generation networks
with service intelligence, visibility and automation.”
Modern networks are becoming central to business in the region,
the report says. Many companies are seeking comprehensive
engagements with service providers that incorporate network
transformation. Through software-defined networks and observability
tools, these transformations provide application-centric
intelligence that can help organizations achieve their business
objectives.
A growing number of enterprises in Asia Pacific are exploring
network as a service (NaaS) offerings for on-demand connectivity
across multiple network types, ISG says. NaaS allows companies to
rent cloud-based networking services, paying per use. It can reduce
complexity for enterprises with networks that span multiple WANs,
access networks, clouds and vendors. NaaS is the smallest but the
fastest-growing segment of the enterprise network services market
in the region.
Increased internet access in Asia Pacific is driving moderate
growth in direct internet access (DIA) services, which give
enterprises an exclusive ISP link for applications that require
high performance and security, the report says. Among other managed
enterprise connectivity solutions, demand for VPN services is
steady and VoIP is in decline.
ISG expects contracting for managed network services to gain
momentum in Asia Pacific in 2025. Falling interest rates and rising
interest in broad digital transformation engagements are expected
to generate growth, particularly among companies in retail,
manufacturing, transportation, energy and the banking, financial
services and insurance sector.
“Enterprises in Asia Pacific are gravitating toward
comprehensive solutions, especially those that include advanced
analytics and AI tools to enhance decision-making,” said Jan Erik
Aase, partner and global leader, ISG Provider Lens Research.
“Adaptable services that meet evolving industry requirements help
clients compete and grow.”
The report also examines other managed network service trends in
Asia Pacific, including the growing need for high-speed network
capacity for AI training and moves to simplify security
management.
For more insights into the network challenges facing enterprises
in Asia Pacific, and ISG’s advice for addressing them, see the ISG
Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for Asia Pacific evaluates the capabilities of 40 providers
across three quadrants: Managed Network Services Evolution, Managed
Enterprise Connectivity Solutions (DIA, VoIP and VPN) and Network
as a Service (NaaS).
The report names Accenture, NTT DATA, Orange Business, Singtel,
Tata Communications and Telstra as Leaders in all three quadrants.
It names BT, Verizon Business and Wipro as Leaders in two quadrants
each. AT&T, GTT, Kyndryl, Megaport, PCCW Global, Tech Mahindra
and Telekom Malaysia are named as Leaders in one quadrant each.
In addition, Bharti Airtel, HCLTech and Microland are named as
Rising Stars — companies with a “promising portfolio” and “high
future potential” by ISG’s definition — in one quadrant each.
A customized version of the report is available from Tata
Communications.
In the area of customer experience, Accenture is named the
global ISG CX Star Performer for 2024 among enterprise managed
network services providers. Accenture earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
The 2024 ISG Provider Lens™ Enterprise Managed Network Services
report for Asia Pacific is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241212002509/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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