USMD Hospitals Receive Women’s Choice Award® for Patient Experience
10 Marzo 2015 - 7:00AM
Business Wire
Awards Recognize USMD Hospitals as Two of
America’s Best Hospitals for Patient Experience
USMD Holdings, Inc. (NASDAQ: USMD), a physician-led integrated
healthcare system, announced today that both of its hospitals, USMD
Hospital at Arlington and USMD Hospital at Fort Worth, have
received the 2014 Women’s Choice Award for being voted to the list
of America’s Best Hospitals for Patient Experience by women.
This distinction is the only award that identifies the country’s
best healthcare institutions based on robust criteria that consider
female patient satisfaction and what women say they want from a
hospital, including quality physician communications,
responsiveness of nurses and support staff, cleanliness and trusted
referrals from other women. Hospitals named as America’s Best join
an elite network of brands, across multiple industries, which carry
the Women’s Choice Award, symbolizing their commitment to
women.
“USMD is honored that both of our hospitals received the Women’s
Choice Award for Patient Experience,” said John House, M.D.,
chairman and chief executive officer of USMD Holdings. “USMD prides
itself on providing top-notch, compassionate care. It’s great to
see our team recognized for their outstanding work. This award is
truly a result of our staff’s dedication and commitment to ensure
that patients continue to be our top priority.”
Being named and recognized as a hospital of choice among women
represents a strong and important consumer message in today’s
healthcare marketplace. According to American Academy of Family
Physicians, women account for 90 percent of all healthcare
decisions for herself and her family.
“We’ve identified America’s Best Hospitals across our nation to
help women make smart healthcare choices for themselves and their
family members. Being treated with the proper level of care impacts
one’s health, well-being and healing, so it is critical for women
to know those hospitals that have demonstrated the highest level of
quality care to their patients, with a special focus on the female
experience,” says Delia Passi, CEO and founder of WomenCertified®,
home to the Women’s Choice Award, and former publisher of Working
Woman and Working Mother magazines. “We’re putting the power of
choice in the woman’s hands with the information to simplify her
choice.
“A woman expects more from a hospital experience and takes her
role as the primary healthcare decision maker seriously,” Passi
adds. “More than ever she is self-managing her care by choosing her
hospital prior to choosing her doctors. This allows her more
control over her hospital stay outcome based on the quality of care
she can expect from a Women’s Choice Award hospital.”
“USMD hospitals foster a culture that places a tremendous
emphasis on patient quality of care,” said Karen Fiducia,
president, USMD Hospital Management Services. “I would like to
thank the entire staff at USMD Hospital at Arlington and USMD
Hospital at Fort Worth for continually supporting USMD’s mission of
delivering world-class, cost-effective patient care and for making
awards, like the Women’s Choice Award, possible.”
The America’s 100 Best Hospitals scoring process is unique in
that it is the only national list that focuses on female patient
satisfaction. The process begins with scores derived for each
hospital in the Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS) database. The score takes a subset
of the questions HCAHPS uses that research and experience shows are
more important to women than to men. Weight is applied to each of
those questions to adjust for relative importance to arrive at a
numerical score. Additionally, scoring incorporates
WomenCertified’s in-depth research on customer satisfaction among
women, including a joint study on customer satisfaction by gender
conducted with the Wharton School of the University of
Pennsylvania.
The scoring is objective and uniform. The best 100 scores in
each of the four size categories determine the America’s 100 Best
Hospitals for Outstanding Patient Experience award winners. The
four size categories include hospitals with up to 100 beds, 101-250
beds, 251-400 beds, and 401-plus beds. WomenCertified accepts
absolutely no payment in exchange for placement on the list.
“Recognizing the best hospitals nationwide that are
women-friendly and align with women’s identified preferences is
important to our mission, where women help other women with tough,
consumer decisions,” Passi concludes. “Most importantly, when a
woman sees the Women’s Choice Award at her local hospital, she’ll
know the hospital values her experience as a critical component of
her and her loved one’s care.”
About USMD Holdings, Inc.
USMD is a publicly held (NASDAQ: USMD), physician-led,
integrated health system committed to exemplary patient care.
Headquartered in Irving, Texas, USMD serves the Dallas-Fort Worth
metropolitan area with more than 250 physicians and associate
practitioners, and provides healthcare services to patients in just
under 20 different specialties at its two hospitals, six cancer
treatment centers and nearly 70 physician clinics, many of which
are multi-specialty. All 29 of USMD’s primary care clinics have
been accredited by the Patient-Centered Medical Home Program, a
recognition program that is part of the National Committee for
Quality Assurance. This recognition means that USMD’s primary care
clinics successfully display and utilize evidence-based,
patient-centered processes that focus on highly coordinated patient
care and long-term patient relationships. For more information
about USMD, visit www.usmd.com.
About the Women’s Choice Award
The Women’s Choice Award sets the standard for helping women
make smarter choices by collectively identifying the brands,
products, and services most recommended and trusted by women -
those that deliver a customer experience worthy of their
recommendation. Awards are based on surveys of thousands of women,
as well as research conducted in partnership with the Wharton
School of the University of Pennsylvania on what drives the
consumer experience for women versus men. As the leading advocate
for female consumers, WomenCertified Inc., home of the Women’s
Choice Award, created the first national award based on the ratings
and preferences of women to provide them with a collective voice.
Women can make their preferences heard and be part of the mission
toward a million voices strong by visiting the Women’s Choice
Award’s official website at
http://www.womenschoiceaward.com/join-the-million/ and joining the
network.
USMD Holdings, Inc.Megan Vincent,
214-493-4024Megan.Vincent@usmd.com
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