WASHINGTON, Jan. 24, 2022 /PRNewswire/ -- Evolent Health,
Inc. (NYSE: EVH), a health care company that delivers proven
clinical and administrative solutions to payers and providers,
today announced that it has partnered with a minority-owned
business, PCG Consulting Group (PCG), to launch a new customer
contact team in Cook County, Ill.,
which will support more than 400,000 Medicaid health plan members
there. The agreement not only advances certain diversity-related
goals of the county and state, but it also furthers Evolent's
efforts to foster positive economic impact in the minority
communities it serves.
Bringing more than 15 years of experience, PCG will supplement
the health plan administrative and clinical support services
provided by Evolent. Based in Cook
County, PCG reflects the diversity of its community, with
79% of its employees currently coming from local underserved
areas.
"We are excited for the opportunity to partner with PCG and to
support our members, providers and the broader community," said
Evolent Health Services CEO Steve
Tutewohl. "This initiative aligns closely with our deep
commitment to promoting diversity, equity and inclusion throughout
the work we do on behalf of patients and health plan members across
the U.S. With most of our members in Cook
County identifying as Black or African American, we believe
partnering with minority suppliers there will allow for improved
experience, quality of care and overall health equity."
PCG staff members began fielding calls from Cook County Medicaid
beneficiaries last week, following an extensive training program
provided by Evolent customer service leadership and subject matter
experts.
"We are honored to have been selected by Evolent to support
Medicaid members in our community," said PCG Founder, President and
CEO Tom Numbere, Jr. "We share a
vision of customer service operations as a member experience center
that immediately establishes a tone of service excellence. Our
associates will provide a critical link to help Medicaid
beneficiaries access the care and services they need in what can
feel like an overwhelming, depersonalized and inaccessible health
care system, particularly for historically disadvantaged
populations."
The relationship with PCG is one of several that Evolent has
initiated to support broader health equity goals in Cook County. In April
2021, Evolent partnered with faith-based leaders throughout
Cook County to promote COVID-19
vaccine education that was expected to reach up to 1 million Black
and Latinx congregants during Easter weekend worship. Additionally,
in response to the pandemic, in November
2020 teams across Evolent donated over 10,000 face masks,
many of them sewn by employees, for children in Cook County.
"Diversity helps build stronger teams, leads to better care
delivery, and opens the door to better problem solving and more
perspectives that address the unique challenges of typically
underrepresented groups," said Evolent Head of Diversity, Equity
and Inclusion Naprisha Taylor. "We are thrilled by this
opportunity to partner with PCG, as an experienced and respected
minority-owned business, to help support the unique health care
needs of communities in Cook
County."
Taylor says the model could potentially be expanded to a broad
range of health plan partners going forward.
About Evolent Health
Evolent Health (NYSE: EVH)
delivers proven clinical and administrative solutions that improve
whole-person health while making health care simpler and more
affordable. Our solutions encompass total cost of care management,
specialty care management, and administrative simplification.
Evolent serves a national base of leading payers and
providers, is the first company to receive the National Committee
for Quality Assurance's Population Health Program Accreditation,
and is consistently recognized as a top place to work in health
care nationally. Learn more about how Evolent is changing the
way health care is delivered by visiting evolenthealth.com.
About PCG Consulting Group
PCG Consulting Group (PCG)
was founded by Tom Numbere, Jr., JD,
MBA, PMP, in 2004 as a Cook County,
Ill.-based, corporation. The company began as an I.T.
consulting and services practice and quickly expanded to include
contact center and recoupment services, cyber security, and project
management and systems integration. PCG is NMSDC Certified and a
registered MBE/DBE/BEP Vendor with the City of Chicago, Cook County and the State of Illinois. Through the efforts of a
highly accomplished leadership team, PCG has successfully executed
contracts for numerous corporate, city, state and federal entities
for over the last 15 years. PCG sustains a high level of integrity,
reliability and performance by aligning well-trained team members
with clients' needs and company objectives. PCG is committed to
helping the community by hiring from the community. To view current
PCG projects and opportunities, visit pcgintl.com.
Contacts:
Media Relations
Evolent Health, Inc.
media@evolenthealth.com
Investor Relations
Seth R.
Frank
Vice President, Investor Relations
Evolent Health, Inc.
sfrank@evolenthealth.com
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SOURCE Evolent Health