Verizon uses AI & machine learning to prevent fiber cuts
07 Agosto 2024 - 8:00AM
With nationwide Call Before You Dig day approaching on Aug. 11th,
Verizon has deployed a program to protect and prevent damage to its
fiber infrastructure. Each year, thousands of fiber lines are
damaged as a result of accidental cuts during construction and
excavations by homeowners and outside agencies. These accidents can
impact connectivity for customers, causing inconveniences for as
little as a few hours and as long as several days. In an industry
first, Verizon is using proprietary technology to identify
high-risk dig requests and take steps to reduce and prevent fiber
damage from ever occurring.
Verizon is utilizing advanced artificial
intelligence (AI) and machine learning techniques to sort through
over ten million 811 dig requests annually to identify high-risk
excavations. This is done by factoring in historical and current
activity at the location as well as the past performance of the
excavator on site. From there, steps for prevention such as
additional communication with the excavator take place to reduce
the chance they may impact underground fiber.
The solution has been integrated with Verizon’s 811
system, and has the potential to reduce up to several hundred fiber
cuts on an annual basis.
Verizon has been working with AI for several years,
and our powerful network architecture positions us to lead the AI
revolution at scale. Our AI strategy focuses on optimizing internal
processes and operations, enhancing products and experiences with
AI capabilities, and establishing AI-based revenue streams by
commercializing our network’s unique low latency, high bandwidth,
and robust mobile edge compute capabilities.
“We are using artificial intelligence and machine
learning to be proactive, rather than reactive, keeping our
customers connected and preventing accidents that result in costly
repairs,” said Julie Slattery, Senior Vice President of Core
Engineering and Operations at Verizon. “It’s also vital that anyone
who plans to dig call 811, the national call-before-you-dig phone
number before any project, large or small. It’s the easiest step
toward reducing the chance of damaging underground fiber and
helping to keep our customers and first responders connected.”
Call 811 or visit your state’s 811 center’s website
before digging to request that the approximate location of buried
utilities be marked with paint or flags so that you don’t
unintentionally dig into an underground utility line. Fiber is the
invisible footprint that moves data throughout Verizon’s network
across the country and around the world. Verizon owns and operates
over 1 million miles of fiber; that’s enough to wrap around Earth
40 times. Cutting those cables when digging can result in customers
losing service and data connections being lost.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and
empowers how its millions of customers live, work and play,
delivering on their demand for mobility, reliable network
connectivity and security. Headquartered in New York City, serving
countries worldwide and nearly all of the Fortune 500, Verizon
generated revenues of $134.0 billion in 2023. Verizon’s world-class
team never stops innovating to meet customers where they are today
and equip them for the needs of tomorrow. For more, visit
verizon.com or find a retail location at verizon.com/stores.
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Media contact: Chris
AshrafChristina.moon.ashraf@verizon.com201.320.4259
Verizon Communications (NYSE:VZ)
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