MANILA, Philippines and
ST. LOUIS, May 1, 2012 /PRNewswire/ -- Globe Telecom (PSE:
GLO), one of the largest service providers in the Philippines and a subsidiary of Ayala
Corporation and the SingTel Group, and Amdocs (NYSE: DOX), the
leading provider of customer experience systems and services, today
announced the signing of a seven-year agreement for the
transformation and continuous improvement and upgrade of Globe
Telecom's business support systems (BSS) and enterprise data
warehouse.
The agreement is aimed at modernizing and consolidating Globe's
BSS and data warehouse systems as well as business processes across
prepaid and postpaid wireless, wireline, and broadband operations.
This will enable Globe to manage its customer relationships better
across various product offerings within the organization, and
provide a new level of personalized customer experience that its
current subscribers are looking for.
"We selected Amdocs to help us transform our IT infrastructure,
having seen their track record in delivering similar data warehouse
and BSS transformation projects around the world," said Ernest Cu,
president and chief executive officer at Globe. "With a strategic
partner like Amdocs, we can approach these two large projects in a
holistic manner. We will be able to convert data from our BSS
systems into actionable business intelligence that will enable us
to improve the customer experience, drive service uptake and
revenues, and reduce operational costs."
For the Globe BSS transformation, Amdocs will deliver multiple
products from its CES 8.1 portfolio and will provide continuous
upgrades across all in-scope Amdocs and related third party
systems. Amdocs' solutions include convergent charging and billing,
customer management, ordering and enterprise-wide product catalog.
For the Globe BI and data warehouse transformation, Amdocs was
awarded a system integration project in November 2011 to replace the Globe existing data
warehouse with new systems from Teradata, SAS, EMC, Informatica,
IBM and HP and centralize information across Globe billing,
customer management and ordering systems for advanced analytical
capabilities.
"Transforming both BSS and data warehouse platforms with direct
oversight from Amdocs positions Globe at the forefront of
operational excellence in the
Philippines and frees them to focus on business growth,"
said Brian Shepherd, group president
for Amdocs. "Our processes and advanced products allow easy
definition, tracking and performance level improvement, and gives
Globe full control over improved operational results."
This new agreement expands on Amdocs' existing relationship with
Globe, following the deployment of the network-based Amdocs Service
Platform in June 2010. Using the
platform, Globe was able to reduce time to market for new
applications and customer promotions from months to weeks, drive a
double-digit increase in ARPU, and a triple take-up of broadband
promotions.
Supporting Resources
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About Globe
Globe Telecom is a leading full service telecommunications
company in the Philippines,
serving the needs of consumers and businesses across an entire
suite of products and services including mobile, fixed, broadband,
data connections, internet and managed services. Its
principals are Ayala Corporation and Singapore Telecom who are
acknowledged industry leaders in the country and in the region. For
more information, visit www.globe.com.ph. Follow us on Twitter:
http://twitter.com/talk2Globe and Facebook:
http://facebook.com/GlobePH .
About Amdocs in Asia
Pacific
Amdocs has been operating in Asia
Pacific for more than 13 years and has offices across the
region, including in Vietnam,
Singapore, India, Australia and New
Zealand. Amdocs customers in Asia
Pacific include SingTel, VTN in Vietnam, Globe Telecom in the Philippines, China Mobile, Telstra,
Reliance Communications, CSL Hong Kong, True Corporation and
FarEasTone.
About Amdocs
For 30 years, Amdocs has ensured service providers' success and
embraced their biggest challenges. To win in the connected world,
service providers rely on Amdocs to simplify the customer
experience, harness the data explosion, stay ahead with new
services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control
product portfolio with value-driven professional services and
managed services operations. With revenue of approximately
$3.2 billion in fiscal 2011, Amdocs
and its over 19,000 employees serve customers in more than 60
countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business segments it serves, adverse
effects of market competition, rapid technological shifts that may
render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships
with our customers, and risks associated with operating businesses
in the international market. Amdocs may elect to update these
forward-looking statements at some point in the future, however the
Company specifically disclaims any obligation to do so. These and
other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended
September 30, 2011, filed on
December 8, 2011 and our Form 6-K
furnished for the first quarter of fiscal 2012 on February 14, 2012.
SOURCE Amdocs