Accenture Federal Services Wins $81 Million Social Security Administration Contract
01 Agosto 2024 - 8:00AM
Business Wire
Intelligent Automation to Transform the Agency’s Back-Office and
Speed Processing of Millions of Forms Annually
Accenture Federal Services has won an $81 million artificial
intelligence and machine learning (AI / ML) contract from the
Social Security Administration (SSA). The company will deliver
end-to-end back office intelligent automation services to transform
the way 250 million retiree and survivors’ benefits documents are
processed every year. The forms are currently being received and
managed via email, mail, and fax.
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Laura Coon, a managing director in
Accenture Federal Services and Social Security Administration
Client Account Lead. (Photo: Business Wire)
The Social Security Administration has already successfully
deployed an enterprise hyperautomation platform that uses advanced
deep learning and computer vision techniques to identify data from
the agency’s electronic folder, extract text, transcribe data with
the highest level of accuracy, and speed processing through
downstream business processes. The platform uses internal
enterprise data to intelligently and rapidly keep pace with high
demand, expedite decision making, and control costs.
Accenture Federal Services will now take this project to the
next level providing the licenses necessary to deliver an
end-to-end, Infrastructure as a Software (IaaS) roadmap for
intelligent automation installation, testing, and training.
“Accenture Federal Services looks forward to building on our
fourteen years of past performance with the Social Security
Administration to help the agency realize real business value from
the Hyperscience hyperautomation platform,” said Laura Coon, a
managing director in Accenture Federal Services and Social Security
Administration Client Account Lead. “As the agency advances in its
multi-year Modernization Plan to improve its ability to respond to
changing retiree and survivors’ benefits needs at a manageable
cost, our team will serve as a trusted partner every step of the
way.”
The SSA back-office intelligent automation contract has a
period-of-performance of five years.
About Accenture Federal Services
Accenture Federal Services is a leading US federal services
company and subsidiary of Accenture LLP. We empower the federal
government to solve challenges, achieve greater outcomes, and build
a digital core that is agile, smart, and secure. Our 15,500 people
are united in a shared purpose to advance our clients’
mission-critical priorities that make the nation stronger and
safer, and life better for people. We draw out the best of
Accenture’s global network in nearly every industry, bringing
proven commercial innovation to solutions built with advanced
R&D, emerging technologies, and human-centered design at speed
and scale. Together, we help clients create lasting value for their
workforce, customers, and partners and make a difference for the
country and our communities. See how we make change that matters at
accenturefederal.com.
About Accenture
Accenture is a leading global professional services company that
helps the world’s leading businesses, governments and other
organizations build their digital core, optimize their operations,
accelerate revenue growth, and enhance citizen services—creating
tangible value at speed and scale. We are a talent and innovation
led company with 750,000 people serving clients in more than 120
countries. Technology is at the core of change today, and we are
one of the world’s leaders in helping drive that change, with
strong ecosystem relationships. We combine our strength in
technology with unmatched industry experience, functional
expertise, and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services,
solutions and assets across Strategy & Consulting, Technology,
Operations, Industry X and Accenture Song. These capabilities,
together with our culture of shared success and commitment to
creating 360° value, enable us to help our clients succeed and
build trusted, lasting relationships. We measure our success by the
360° value we create for our clients, each other, our shareholders,
partners, and communities. Visit us at www.accenture.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240801312424/en/
Donna Savarese Sector Lead, Media & Analyst Relations
Accenture Federal Services Donna.savarese@afs.com 301-250-0660