This solution powers a suite of Microsoft
products with Total Experience offering to increase operational
efficiencies
CHICAGO, May 28, 2024
/PRNewswire/ -- Rightpoint, a global experience leader and Genpact
(NYSE: G) company, announces the launch and implementation of its
Knowledge AI and Search solution that blends the best of its Total
Experience proprietary strategy with the power of technology. By
leveraging a powerful ecosystem of tools, including Microsoft Azure
AI, Azure OpenAI Service, Azure AI Search, Copilot for Microsoft
365 and Microsoft Viva, Rightpoint delivers holistic solutions that
increase engagement and productivity of teams.
The average office-based employee spends 2.5 hours per day
searching for critical documents through more than 10 separate
applications to complete tasks. With the output of time and effort
spent navigating siloed systems, more than one-third of workers say
they miss critical updates due to this tedious process.
With the integration of the Knowledge AI and Search function,
Rightpoint offers a complete solution rooted in AI technology that
supports more robust collaboration, employee productivity, customer
satisfaction, and business performance. Users can use the tool
daily to mine expansive data repositories, synthesize information,
and deliver tailored responses to queries. As a result, [the
National Bureau of Economic Research study results show that]
organizations can potentially increase productivity by 14%-34%
among team members through reduced inquiry time, faster onboarding,
and increased efficiency.
"More than one-third of workers say they miss critical updates
due to the high volume of information pulsing through their
communication systems," said Jesse
Murray, Head of Employee Experience at Rightpoint. "With
talent being the best commodity of a company, we pair artificial
intelligence with enterprise search to decrease time spent
uncovering information and support employees in their strategic
roles and priorities."
"Microsoft Copilot for Microsoft 365 helps teams unleash
creativity, unlock productivity, and uplevel skills. Layered with
Rightpoint's Total Experience offering, organizations can realize
business value in weeks, not years," said Colette Stallbaumer, General Manager, Modern
Work at Microsoft.
Rightpoint was named Microsoft's 2023 US Partner of the Year for
Modern Work: Employee Experience. And for the second consecutive
year, Rightpoint has been recognized as a top Microsoft US Partner,
based on the company's innovation and delivery of outstanding
Microsoft-based applications and services.
Interested organizations can visit the Rightpoint website to
learn more about the Knowledge AI and Search offering and watch a
demo of the solution.
About Rightpoint
Rightpoint, a Genpact (NYSE: G)
company, is a global experience leader. Over 700 employees across
12 offices work with clients to drive growth by delivering
experiences that transform how people, technology and businesses
interact. We call this Total Experience. Our diverse teams lead
with empathy, data and creativity—always in service of experience.
From whiteboard to roll-out, we help our clients embed experience
across their operations from front to back office to accelerate
digital transformation through a human-centric lens. For more
information, visit rightpoint.com and connect with us on LinkedIn,
Twitter, Facebook and Instagram.
About Genpact
Genpact (NYSE: G) is a
global professional services and solutions firm delivering
outcomes that shape the future. Our 125,000+ people across 30+
countries are driven by our innate curiosity, entrepreneurial
agility, and desire to create lasting value for clients. Powered
by our purpose – the relentless pursuit of a world that works
better for people – we serve and transform leading
enterprises, including the Fortune Global 500, with our deep
business and industry knowledge, digital operations services,
and expertise in data, technology, and AI.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and
Facebook.
MEDIA CONTACT:
Bonnie
Moss
Moss Networks
818-995-8127
bonnie@mossnetworks.com
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SOURCE Rightpoint