Orange Belgium : New executive team for Orange Belgium, benefiting customer experience and fixed-mobile convergence
26 Septiembre 2016 - 11:30AM
At the behest of Michaël Trabbia,
CEO of Orange Belgium, the Board of Directors has approved the
company's new Executive Committee. The new structure is designed to
support company strategy, in which customer experience is the key
priority.
In addition to its existing mobile
offering already known, Orange Belgium aims to continue expanding
its fixed-line TV and Internet offering in order to provide Belgian
homes with high-quality and attractive convergent fixed-mobile
offerings, with all the benefits that Orange Group innovation
brings.
As of 1st October 2016:
-
Alain Ovyn, the current
Chief Customer Service Officer, has been appointed Chief Transformation & Digital Officer. He will
henceforth be responsible for digital transformation, an essential
aspect of streamlining the customer experience and making the
business more agile and efficient. He will also be responsible for
operational performance and IT.
-
Stéphane Janssens has been
appointed Chief Customer Experience Officer
and will be responsible for the end-to-end customer experience, in
liaison with all divisional heads. He will also be ultimately
responsible for customer service. Currently Purchasing Director,
Stéphane has fulfilled a range of management functions in his 17
years with Orange Belgium, much of which has been
customer-relations focused.
-
Werner De Laet, current CEO
of Orange Luxembourg, has also been appointed Chief Wholesale & Innovation Officer. In addition
to his executive responsibilities for Orange Luxembourg, Werner De
Laet will be responsible for managing Orange Belgium's wholesale
operations as well as its innovation arm, reporting directly to the
Orange Group.
As of 1st December 2016:
-
Arnaud Castille has been
appointed Chief Finance Officer. He is to
replace Ludovic Pech who will become the
Orange Group's Chief Financial Officer for the Middle East and
Africa, responsible for 116 million customers and with a turnover
of €6.4 billion. As the Orange Group's Head of Mergers &
Acquisitions since 2013, Arnaud Castille has a solid financial
background and an excellent knowledge of the telecoms industry,
acquired through a range of key roles in the industry, including
six years as CFO for Maroc Télécom.
Commenting on these appointments,
Michaël Trabbia, CEO of Orange Belgium, said: "I'm
very pleased with this restructuring exercise, which translates
company strategy into action and brings together a solid,
experienced executive team, made up of exceptionally talented and
motivated men and women." On the issue of Arnaud Castille's
appointment as Ludovic Pech's successor, he added: "Ludovic has been instrumental in getting our business back
on track over the last three years. He played a key role in
improving our profit margins, reducing our debts and steering us
back towards growth. He also renewed our shareholders' faith in us.
I wish him all the very best in his new role. I'm now very happy to
welcome Arnaud Castille as our new CFO. His experience and
understanding of the telecoms market will prove vital assets to
Orange Belgium."
Further to these appointments, Jan
Steyaert, President of Orange Belgium's Board of Directors, stated:
"On behalf of the Board of
Directors, I would like to warmly thank Ludovic for his hard work
as CFO and his tremendous contribution in helping steer our
business back into the black. The new structure intends to continue
improving the customer experience and will enable Orange Belgium to
pursue the development of its convergent fixed and mobile
activities on the business and retail markets."
Orange Belgium Investor Relations
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Source: Orange Belgium via Globenewswire
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