12
March 2024
Eckoh plc
("Eckoh",
the "Group", or the "Company")
Global Partnership with
RingCentral
- Eckoh partners with RingCentral to offer
secure payment solutions across multiple channels
- Eckoh to provide contact centre security in
the US and beyond
Eckoh plc (AIM: ECK), the global
provider of Customer Engagement Data Security Solutions today
announces a partnership with RingCentral, a leading provider of
AI-first global enterprise cloud communications, video, webinars,
hybrid events, and contact centre solutions, where it will provide
RingCentral's contact centre security requirements in the US and
beyond.
The Eckoh Secure Engagement Suite of
SaaS-based security products and services not only helps clients to
be PCI-DSS compliant, but also helps their contact centres be truly
secure by ensuring that sensitive payment data never enters their
environment. Furthermore, it helps them deliver better customer
experiences across every channel, boost agent productivity, reduce
costs, and increase customer satisfaction.
Contact centre security is a growing
challenge, and the average cost of a US data breach hit an all-time
high of $9.48 million in 2023.* Eckoh's patented solutions ensure
that sensitive payment and personal data never enter the contact
centre environment when a payment is taken, giving a simple and
effective way to minimize fraud risk, secure sensitive data and
maintain PCI DSS compliance. These proven solutions secure
'card-not-present' payments made through any engagement channel
including the phone, web chat, digital messaging applications or
through an automated bot. They also allow digital payments to be
taken securely with popular eWallets such as Apple Pay, Google Pay
and PayPal as well as other methods such as open
banking.
Nik
Philpot, Chief Executive Officer, said: "We're excited to work with RingCentral globally to help their
contact centre clients reach the highest levels of security and
compliance. With PCI DSS compliance becoming even stricter,
agent home working here to stay, and cyber criminals more
aggressive and tenacious, the addition of Eckoh's solutions to
RingCentral's suite of services will help them secure the contact
centres of their clients and enhance the relationship they have
with their end customers."
* IBM Data
Breach Report 2023
For
more information, please contact:
Eckoh plc
|
Tel: 01442 458 300
|
Nik Philpot, Chief Executive
Officer
|
|
Chrissie Herbert, Chief Financial
Officer
|
|
www.eckoh.com
|
|
|
|
FTI
Consulting LLP
|
Tel: 020 3727 1017
|
Ed Bridges / Emma Hall / Valerija
Cymbal / Emily Bowen
|
|
eckoh@fticonsulting.com
|
|
|
|
Singer Capital Markets (Nomad & Joint
Broker)
|
Tel: 020 7496 3000
|
Shaun Dobson / Tom Salvesen / Alex
Bond / Angus Campbell
|
|
www.singercm.com
|
|
|
|
Investec Bank plc (Joint Broker)
|
Tel: 020 7597 5970
|
Patrick Robb / Nick Prowting /
Shalin Bhamra
|
|
www.investec.com
|
|
About Eckoh plc
As a global provider of Customer
Engagement Data Security Solutions, Eckoh is all about making the
world of data more secure.
Our vision is that everyone should
be able to trust every brand and engage without risk to their
personal information. We're on a mission to set the standard for
secure interactions between consumers and the world's leading
brands, and our innovative products build trust and deliver value
though exceptional experiences.
We're trusted by many of the world's
leading brands to help them manage the personal data from customer
enquiries and transactions safely. Our solutions enable payment
transactions to be performed securely and help protect sensitive
personal data across any customer engagement channel and device the
customer chooses.
Protected by multiple patents, our
solutions remove sensitive personal and payment data from contact
centres and IT environments, as the best way to secure data is not
to collect it. This allows organisations to be not just compliant but
secure, increase efficiency, lower operational costs, and provide
an excellent customer experience. This is our
specialism.
Our solutions are delivered globally through multiple cloud platforms
or can be deployed on the client's site. They offer merchants a
simple and effective way to reduce the risk of fraud, secure
sensitive data and become compliant with the Payment Card Industry
Data Security Standards ("PCI DSS") and wider data security
regulations. Eckoh has been a PCI DSS Level One Accredited
Service Provider since 2010, and our extensive portfolio of
typically large enterprise clients spans a broad range of vertical
markets including government departments, telecoms providers,
retailers, utility providers and financial services
organisations.
For more
information go to www.eckoh.com or email MediaResponseUK@eckoh.com.