Frontier Communications Urges Customers to Prepare for Hurricane Dorian
30 Agosto 2019 - 2:33PM
Business Wire
Company Offers Preparedness Resources,
Information and Assistance
Frontier Communications wants customers to be safe and prepared
for the potential impacts from Hurricane Dorian. In addition to
securing food, water and storm supplies, Frontier encourages
customers to prepare a communications emergency kit that includes
lists of important phone numbers, account information, and charging
supplies for electronic devices.
“Our thoughts are with our customers and the communities we
serve as Frontier teams remain focused on continuing to provide
connectivity services to our customers, including major
institutions and businesses,” said Melanie Williams, Frontier’s
Senior Vice President of Operations, South Region. Frontier serves
customers in Alabama, Florida, Georgia, Mississippi, North
Carolina, South Carolina and Tennessee.
As a helpful guide, Frontier is providing preparedness
resources, information and assistance to help customers manage
accounts and service requests. These tools include call forwarding,
voicemail, a mobile app, remote account management assistance, plus
a dedicated online web resource Hurricane Dorian located at
https://frontier.com/resources/hurricane-dorian-impact
Added Williams, “Frontier’s Emergency Response Center is
activated, and we are taking the necessary steps to prepare and
respond with urgency to potential storm impacts. This includes
fueling backup power generators, securing and reinforcing our
infrastructure facilities and being ready to implement recovery
steps immediately following Dorian.”
In addition to customer service at 1-800-921-8101, the following
tools can help Frontier customers to manage their accounts as well
contact Frontier with service requests:
- Frontier’s Hurricane Dorian page at
https://frontier.com/resources/hurricane-dorian-prepare features a
variety of tips and informational resources.
- Customers subscribed to Call Forwarding features can
program their phone to call forward to another phone. Details are
online at
https://frontier.com/helpcenter/categories/phone/calling-features/call-forwarding-residential/features/call-forward
- Access Voicemail by phone and other helpful voice mail
tips at
https://frontier.com/helpcenter/categories/phone/voicemail/access-by-phone-residential
- MyFrontier App helps customers manage their account on
the go. Details are online at
https://frontier.com/helpcenter/categories/account/manage-my-account/myfrontier-app/get-started/my-profile
- Customers can Report a Frontier service outage online at
https://frontier.com/helpcenter/categories/internet/troubleshooting/service-status?
or call 1-800-921-8101.
- If a customer is evacuated and won’t be returning to home for
some time, they should call 1-800-921-8101 and Frontier can help
manage their account.
The following tips can be useful before, during and after a
storm:
- Charge devices such as cell phones, laptops and tablets while
power is available and keep chargers on-hand. Battery-powered
portable chargers can provide peace of mind.
- Snap photos of important documents such as insurance policies,
passports, social security cards, deeds and birth certificates.
Store the actual documents in a watertight container. Photos can
help if originals are damaged or destroyed.
- Use a cloud service such as Frontier Secure, which provides 50
GB of data storage, to save contacts and other important data on a
secure server in case your phone or tablet is lost or damaged.
- Record important local contact numbers so you have them handy.
Do not rely on wireless devices for important contacts; this is
where old-fashioned pen and paper can come in handy!
- Forward home phone to a wireless number in case of emergency
and/or evacuation.
- Customers who rely on cordless phones should consider having a
traditional corded phone that can be plugged directly into a phone
jack if necessary.
- If commercial power is unavailable, generators and batteries in
Frontier's central offices serve as a backup. Phone lines generally
have enough power for a corded phone on the copper network to
operate; cordless phones do not.
- For customers using FiOS phone services, the battery backup
will supply voice service for up to eight hours.
- While home answering machines do not work without power,
Frontier voicemail service powered by the network can help
customers stay in contact.
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) is committed
to helping customer navigate internet and entertainment services.
As a leader in providing communications services to urban,
suburban, and rural communities in 29 states, Frontier offers a
variety of services to residential customers including video,
high-speed internet, advanced voice, and Frontier Secure® digital
protection solutions over its FiOS and Vantage fiber-optic and its
copper networks. Frontier Business offers communications solutions
to small, medium, and enterprise businesses. For more information
contact 1-888-FRONTIER (1-888-376-6843) or visit
www.Frontier.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190830005430/en/
Frontier Media Southeast Region Bob Elek Director
of Public Relations 813-221-8790 (office) 813-417-1596 (cell)
Bob.Elek@ftr.com National Media Javier Mendoza Vice
President Corporate Communications & External Affairs
Javier.Mendoza@ftr.com
Frontier Communications (NASDAQ:FTR)
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