Total ARR up 11% to $2.33 billion Enterprise
ARR up 13% to over $1 billion Record quarterly net cash provided by
operating activities of $114 million
RingCentral, Inc. (NYSE:RNG), a leading provider of AI-driven
cloud business communications, contact center, video and hybrid
event solutions, today announced financial results for the fourth
quarter and fiscal year ended December 31, 2023.
Fourth Quarter Financial Highlights
- Total revenue increased 9% year over year to $571 million
- Subscriptions revenue increased 9% year over year to $547
million
- Annualized Exit Monthly Recurring Subscriptions (ARR) increased
11% year over year to $2.329 billion
- Mid-market and Enterprise ARR increased 12% year over year to
$1.458 billion
- Enterprise ARR increased 13% year over year to $1.005
billion
- GAAP operating margin of (7.9)%, compared to (48.7)% in the
prior year
- Non-GAAP operating margin of 20.5%, up 650 basis points
year-over-year
"We ended the year on a strong note," said Vlad Shmunis,
RingCentral's founder and CEO. "The solid traction we are seeing
with our new products demonstrates the progress we are making in
becoming an AI-first, multi-product company as we deliver on our
strategy of delivering durable, profitable growth."
"We delivered another quarter of record operating margin and
free cash flow, which were above our outlook," said Sonalee Parekh,
RingCentral's CFO. "We are just beginning to realize the full cash
flow potential of our business, with continuing efforts to improve
our efficiency and productivity, while investing for growth."
Financial Results for the Fourth Quarter 2023
- Revenue: Total revenue was $571 million for the fourth
quarter of 2023, up from $525 million in the fourth quarter of
2022, representing 9% growth. Adjusted for constant currency, total
revenue rose 8%. Subscriptions revenue of $547 million increased 9%
year over year and accounted for 96% of total revenue. Adjusted for
constant currency, subscriptions revenue rose 9%.
- Operating Income (Loss): GAAP operating loss was ($45)
million, compared to ($256) million in the same period last year.
Non-GAAP operating income was $117 million, or 20.5% of total
revenue, compared to $73 million, or 14.0% of total revenue, in the
same period last year.
- Adjusted EBITDA: Adjusted EBITDA was $138 million, or
24.2% of total revenue, compared to $93 million, or 17.7% of total
revenue, in the same period last year.
- Net Income (Loss) Per Share: GAAP net loss per share was
($0.50), compared to ($2.97) in the same period last year. Diluted
non-GAAP net income per share was $0.86, compared to $0.60 per
share in the same period last year. The fourth quarters of 2023 and
2022 reflected a 22.5% non-GAAP tax rate.
- Cash Flow: Net cash provided by operating activities for
the fourth quarter of 2023 was a record $114 million, or 19.9% of
total revenue, compared to $39 million, or 7.5% of total revenue,
for the fourth quarter of 2022. Adjusted, unlevered free cash flow
for the fourth quarter of 2023 was a record $97 million, or 17.0%
of total revenue, compared to $0.4 million, or 0.1% of total
revenue, for the fourth quarter of 2022.
- Cash and Cash Equivalents: Total cash and cash
equivalents at the end of the fourth quarter of 2023 was $222
million. This compares to $432 million at the end of the third
quarter of 2023. Our cash balance reflects approximately $240
million paid in the fourth quarter of 2023 to repurchase a portion
of our 2025 convertible notes. The Company also repurchased over
$60 million in shares during the fourth quarter of 2023 under the
plans authorized in May and November of 2023.
Financial Results for the Full Year 2023
- Revenue: Total revenue was $2.202 billion for 2023, up
from $1.988 billion in 2022, representing 11% growth. Adjusted for
constant currency, total revenue rose 11%. Subscriptions revenue of
$2.100 billion increased 11% and accounted for over 95% of total
revenue. Adjusted for constant currency, subscriptions revenue rose
11%.
- Operating Income (Loss): GAAP operating loss was ($199)
million, compared to ($649) million in 2022. Non-GAAP operating
income was $420 million, or 19.1% of total revenue, compared to
$246 million, or 12.4% of total revenue, in 2022.
- Adjusted EBITDA: Adjusted EBITDA for 2023 was $503
million, or 22.8% of total revenue, compared to $318 million, or
16.0% of total revenue, for 2022.
- Net Income (Loss) Per Share: GAAP net loss per share was
($1.74), compared to ($9.23) in 2022. Diluted non-GAAP net income
per share was $3.23, compared to $1.99 per share in 2022. Both
fiscal year 2023 and 2022 reflected a 22.5% non-GAAP tax rate.
- Cash Flow: Net cash provided by operating activities for
2023 was a record $400 million, or 18.1% of total revenue, compared
to $191 million, or 9.6% of total revenue, for 2022. Adjusted,
unlevered free cash flow for 2023 was a record $325 million, or
14.8% of total revenue, compared to $103 million, or 5.2% of total
revenue, for 2022.
Additional Highlights
- Named a leader in the 2023 Gartner® Magic Quadrant™ for Unified
Communications as a Service, Worldwide Report for ninth year in a
row. The 2023 Gartner Critical Capabilities for UCaaS report, which
accompanies the Magic Quadrant report, also ranked RingCentral #1
in three out of the six product or service use case categories
ranking: #1 for UC with Integrated Contact Center Use Case; #1 for
Midsize Enterprise Use Case; and #1 for Telephony Centric/Heavy
Organizations Use Case.
- Announced the general availability of RingCX™, a native,
AI-first contact center with new capabilities powered by its
RingSense™ AI platform. Integrated with RingCentral MVP™, RingCX
offers a disruptive combination of product, packaging, and
pricing.
- Announced the global availability of RingCentral Events™, an
all-in-one solution for virtual, onsite, and hybrid event needs.
Formerly Hopin Events, RingCentral Events is designed to be
immersive and personalized, enabling businesses to provide engaging
experiences that take events to the next level.
- Announced a unified patient care solution for healthcare
organizations worldwide. New integrations with Electronic Health
Record (EHR) providers, including industry titans Epic, Cerner, and
AllScripts, combined with RingCentral’s AI-powered communications
suite bridge gaps in the patient engagement journey and simplify
workflows. Powered by a new partnership with patient engagement
software platform SpinSci, these EHR integrations ensure optimal
and secure patient experiences, improved documentation, and reduced
administrative burden.
- Highlighted that healthcare organizations are adopting
RingCentral for Healthcare solution for its trusted reputation in
delivering consistent 99.999% reliability, innovative products, and
an industry-leading open platform with rich APIs, plus security and
privacy by design standards, and various certifications such as
HIPAA and HITRUST. Over the past 18 months, RingCentral has added
more than 500 new healthcare customers across small, midsize, and
large enterprise segments.
- Announced that Ned Segal has been elected to the Company’s
Board of Directors, effective as of the Company’s 2023 Annual
Meeting of Shareholders which was held on December 29, 2023. Segal
has also been named a member of both the audit committee and
nominating and corporate governance committee of the Company’s
Board of Directors. Ned is a seasoned executive with more than 25
years of technology, finance and capital markets experience
including at Twitter, Intuit and Goldman Sachs.
- Announced that Prat Bhatt has been appointed to the Company’s
Board of Directors, effective March 1, 2024. Bhatt has been named a
member of the Board’s audit committee. Prat is an accomplished
technology industry veteran and financial expert, having served as
the Chief Accounting Officer at Cisco Systems for over twenty
years. Additionally, Allan Thygesen, who has served on the Board
for nine years, will be transitioning off in the second quarter of
2024 to focus on his other commitments.
- Announced that it paid approximately $240 million to repurchase
approximately $253 million aggregate principal amount of the 2025
Convertible Notes, using the proceeds received from the Company’s
previously announced issuance of its 8.500% Senior Notes due 2030
(the “2030 Notes”). Following the closing of the Note Repurchases,
approximately $161 million aggregate principal amount of the 2025
Convertible Notes remains outstanding.
Financial Outlook
Full Year 2024 Guidance:
- Subscriptions revenue range of $2.260 to $2.285 billion,
representing annual growth of 8% to 9%.
- Total revenue range of $2.370 to $2.395 billion, representing
annual growth of 8% to 9%.
- GAAP operating margin range of (1.7%) to (0.9%).
- Non-GAAP operating margin of 21.0%.
- Non-GAAP tax rate assumed to be 22.5%. No material cash taxes
expected given net operating loss carryforwards.
- Non-GAAP EPS range of $3.50 to $3.58 based on 99.0 to 98.0
million fully diluted shares.
- Share-based compensation range of $380 to $390 million.
- Amortization of acquisition intangibles of $140 million.
- Restructuring costs range of $5 to $7 million.
- Adjusted, unlevered free cash flow margin of 17.5%, or an
implied range of approximately $415 to $420 million.
First Quarter 2024 Guidance:
- Subscriptions revenue range of $550 to $555 million,
representing annual growth of 8% to 9%.
- Total revenue range of $575 to $580 million, representing
annual growth of 8% to 9%.
- GAAP operating margin range of (5.2%) to (4.3%).
- Non-GAAP operating margin of 19.5%.
- Non-GAAP tax rate assumed to be 22.5%. No material cash taxes
expected given net operating loss carryforwards.
- Non-GAAP EPS of $0.79 to $0.80 based on 97.0 to 96.5 million
fully diluted shares.
- Share-based compensation range of $98 to $100 million.
- Amortization of acquisition intangibles of $35 million.
- Restructuring costs range of $5 to $7 million.
For a reconciliation of our forecasted non-GAAP operating
margin, see “Reconciliation of Forecasted Operating Margin GAAP
Measures to Non-GAAP Measures.” We have not reconciled our
forecasted non-GAAP EPS to its respective forecasted GAAP measure
because we do not provide guidance on it. We do not provide
guidance on forecasted GAAP EPS because of the inherent uncertainty
and complexity involved in forecasting the intercompany
remeasurement gain (loss), gain (loss) associated with investments,
gain (loss) on early debt conversions, and provision (benefit) from
income taxes, which could be significant reconciling items between
the non-GAAP and respective GAAP measures. The intercompany
remeasurement gain (loss) is affected by the movement in various
exchange rates relative to the U.S. Dollar, which is difficult to
predict and subject to constant change. We do not provide guidance
on gain (loss) associated with investments as it is based on future
share prices, which are difficult to predict and subject to
inherent uncertainties. We do not provide guidance on gain (loss)
on debt early conversions as it is based on future conversion
requests, future share prices, and interest rates, which are
difficult to predict and are subject to inherent uncertainties. We
do not provide guidance on forecasted GAAP tax rates as we do not
forecast discrete tax items as they are difficult to predict. The
provision (benefit) from income taxes, excluding discrete items, is
expected to have an immaterial impact to our GAAP EPS. We utilized
a projected long-term tax rate in our computation of the non-GAAP
income tax provision. For fiscal 2024, we have determined the
projected non-GAAP tax rate to be 22.5%. Accordingly, a
reconciliation of the non-GAAP financial measure guidance to the
corresponding GAAP measure is not available without unreasonable
effort.
We have not reconciled adjusted, unlevered free cash flow and
adjusted, unlevered free cash flow margin guidance to net cash
provided by (used in) operating activities because we do not
provide guidance on the reconciling items between net cash provided
by (used in) operating activities and adjusted, unlevered free cash
flow due to the uncertainty regarding, and the potential
variability of, these items. Accordingly, a reconciliation of net
cash provided by (used in) operating activities to adjusted,
unlevered free cash flow and adjusted, unlevered free cash flow
margin guidance is not available without unreasonable effort.
Conference Call Details:
- What: RingCentral financial results for the fourth
quarter and fiscal year 2023 and outlook for the first quarter and
fiscal year 2024.
- When: February 20, 2024 at 2:00 PM PT (5:00 PM ET).
- Dial-in: 1-888-349-0093 from the United States;
1-412-317-5201 internationally
- Webcast: RingCentral Q4 2023 Earnings Webcast (live and
replay).
- Replay: Following the completion of the call through
11:59 PM Eastern Time on February 27, 2024, a telephone replay will
also be available by dialing 1-844-512-2921 from the United States
or 1-412-317-6671 internationally with recording access code
10185977.
Investor Presentation Details
An investor presentation providing additional information and
analysis can be found at http://ir.ringcentral.com/.
About RingCentral
RingCentral is a leading provider of AI-driven cloud business
communications, contact center, video and hybrid event solutions.
RingCentral empowers businesses with conversation intelligence, and
unlocks rich customer and employee interactions to provide insights
and improved business outcomes. With decades of expertise in
reliable and secure cloud communications, RingCentral has earned
the trust of millions of customers and thousands of partners
worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral,
RingSense, RingCX, RingCentral Events, and the RingCentral logo are
trademarks of RingCentral, Inc.
Forward-Looking Statements
This press release contains “forward-looking statements,”
including but not limited to, statements regarding our future
financial results, our GAAP and non-GAAP guidance, the results of
the pace of our innovation and our partner networks, our
expectations regarding our profitability and our non-GAAP adjusted,
unlevered free cash flow, our estimates and expectations regarding
third parties, and our ability to execute and lead in the UCaaS
digital transformation market, our expectations around the demand
for our products and the growth of the markets in which we compete.
Forward-looking statements are subject to known and unknown risks
and uncertainties, and are based on assumptions that may prove to
be incorrect, which could cause actual results to differ materially
from those expected or implied by the forward-looking statements.
Among the important factors that could cause actual results to
differ materially from those in any forward-looking statements are:
our ability to realize the anticipated benefits of our strategic
relationships; our expectations regarding our strategic
acquisitions, including acquisition of select assets from Hopin;
our ability to grow at our expected rate of growth; our ability to
add and retain larger and enterprise customers and enter new
geographies and markets; our ability to continue to release, and
gain customer acceptance of, new and improved versions of our
services, including RingCentral MVP™, and RingCentral Video®; our
ability to compete successfully against existing and new
competitors; our ability to enter into and maintain relationships
with resellers, carriers, channel partners and strategic partners;
our ability to successfully and timely integrate, and realize the
benefits of any significant acquisition we may make; our ability to
manage our expenses and growth; and general market, political,
economic, and business conditions, as well as those risks and
uncertainties included under the captions “Risk Factors” and
“Management’s Discussion and Analysis of Financial Condition and
Results of Operations,” in our most recent Form 10-Q filed with the
Securities and Exchange Commission, and in other filings we make
with the Securities and Exchange Commission from time to time.
All forward-looking statements in this press release are based
on information available to RingCentral as of the date hereof, and
we undertake no obligation to update these forward-looking
statements, to review or confirm analysts’ expectations, or to
provide interim reports or updates on the progress of the current
financial quarter.
Non-GAAP Financial Measures
Our reported financial results and financial outlook include
certain Non-GAAP financial measures, including Non-GAAP
subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP
operating margin, Non-GAAP income (loss) from operations, Non-GAAP
adjusted EBITDA, Non-GAAP net income (loss), Non-GAAP net income
(loss) per diluted share, Non-GAAP adjusted, unlevered free cash
flow, Non-GAAP adjusted, unlevered free cash flow margin, and
constant currency revenue. Non-GAAP subscriptions gross margin is
defined as Non-GAAP subscriptions gross profit divided by GAAP
subscriptions revenue. Non-GAAP other gross margin is defined as
Non-GAAP other gross profit divided by GAAP other revenue. Non-GAAP
income (loss) from operations is defined as GAAP income (loss) from
operations excluding share-based compensation which includes
related employer payroll taxes, amortization of acquisition
intangibles, asset write-down charges, third-party relocation costs
tied to the conflict between Russia and Ukraine and other costs
including acquisition-related transaction costs and retention
payments, certain litigation-related costs, net impact of amended
agreements with strategic partners, and restructuring costs.
Non-GAAP operating margin is defined as Non-GAAP income (loss) from
operations divided by total GAAP revenue. Non-GAAP adjusted EBITDA
is defined as Non-GAAP income (loss) from operations excluding
depreciation and amortization. Non-GAAP net income (loss) is
defined as GAAP net income (loss) excluding share-based
compensation which includes related employer payroll taxes,
amortization of acquisition intangibles, asset write-down charges,
third-party relocation costs tied to the conflict between Russia
and Ukraine and other costs including acquisition-related
transaction costs and retention payments, certain
litigation-related costs, net impact of amended agreements with
strategic partners, restructuring costs, non-cash interest expense
associated with amortization of debt discount and issuance costs
related to our long term debt, loss (gain) associated with
investments, loss (gain) on early extinguishment of debt,
intercompany remeasurement gains or losses, and the related income
tax effect of these adjustments.
Non-GAAP diluted shares outstanding include the impact on shares
used in per share calculations of our outstanding capped call
transactions. Our outstanding capped call transactions are
anti-dilutive in GAAP earnings per share but are expected to
mitigate the dilutive effect of our convertible notes and therefore
are included in the calculations of non-GAAP diluted shares
outstanding.
Non-GAAP adjusted, unlevered free cash flow is defined as GAAP
net cash provided by (used in) operating activities adjusted for
capital expenditures including purchases of property and equipment
and capitalized internal-use software, strategic partnerships,
restructuring and other non-recurring payments, and cash paid for
interest. We believe information regarding adjusted, unlevered free
cash flow provides useful information to investors in understanding
and evaluating the strength of liquidity and available cash.
Non-GAAP adjusted, unlevered free cash flow margin is defined as
Non-GAAP adjusted, unlevered free cash flow divided by total GAAP
revenues.
We have included Non-GAAP subscriptions gross margin, Non-GAAP
other gross margin, Non-GAAP operating margin, Non-GAAP income
(loss) from operations, Non-GAAP adjusted EBITDA, Non-GAAP net
income (loss), Non-GAAP net income (loss) per diluted share,
Non-GAAP adjusted, unlevered free cash flow, Non-GAAP adjusted,
unlevered free cash flow margin, and constant currency revenue in
this press release because they are key measures used by us to
understand and evaluate our operating performance and trends, to
prepare and approve our annual budget, and to develop short and
long-term operational plans. In particular, the exclusion of
certain expenses and cash flow items in calculating Non-GAAP
subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP
operating margin, Non-GAAP income (loss) from operations, Non-GAAP
adjusted EBITDA, Non-GAAP net income (loss), Non-GAAP net income
(loss) per diluted share, Non-GAAP adjusted, unlevered free cash
flow, Non-GAAP adjusted, and unlevered free cash flow margin
provide useful measure for period-to-period comparisons of our
business.
The Company has provided certain revenue-related information
adjusted for constant currency to provide a framework for assessing
how the Company's underlying business performed excluding the
effect of foreign currency rate fluctuations. To present this
information, current period results in currencies other than United
States dollars are converted into United States dollars at the
average exchange rate prevailing for the quarter being compared to
for growth rate calculations presented, rather than the actual
exchange rates in effect during that period.
Although Non-GAAP subscriptions gross margin, Non-GAAP other
gross margin, Non-GAAP operating margin, Non-GAAP income (loss)
from operations, Non-GAAP adjusted EBITDA, Non-GAAP net income
(loss), Non-GAAP net income (loss) per diluted share, Non-GAAP
adjusted, unlevered free cash flow, Non-GAAP adjusted, unlevered
free cash flow margin, and constant currency revenue are frequently
used by investors in their evaluations of companies, these non-GAAP
financial measures have limitations as analytical tools and should
not be considered in isolation or as a substitute for financial
information presented in accordance with GAAP. Because of these
limitations, these non-GAAP financial measures should be considered
alongside other financial performance measures.
Reconciliations of the Company’s non-GAAP financial measures to
their most directly comparable GAAP measures has been provided in
the financial statement tables included in this press release.
Other Measures
Our reported results also include our annualized exit monthly
recurring subscriptions, mid-market and enterprise annualized exit
monthly recurring subscriptions, enterprise annualized exit monthly
recurring subscriptions and net monthly subscriptions dollar
retention rate. We define our annualized exit monthly recurring
subscriptions as our monthly recurring subscriptions multiplied by
12. Our monthly recurring subscriptions equal the monthly value of
all customer recurring charges contracted at the end of a given
month. We believe this metric is a leading indicator of our
anticipated subscriptions revenue. We calculate mid-market and
enterprise annualized exit monthly recurring subscriptions in the
same manner as we calculate our annualized exit monthly recurring
subscriptions, except that only customer subscriptions from
customers generating $25,000 or more in annual recurring revenue
are included. We calculate enterprise annualized exit monthly
recurring subscriptions in the same manner as we calculate our
annualized exit monthly recurring subscriptions, except that only
customer subscriptions from customers generating $100,000 or more
in annual recurring revenue are included. We define our Net Monthly
Subscription Dollar Retention Rate as (i) one plus (ii) the
quotient of Dollar Net Change divided by Average Monthly Recurring
Subscriptions. We calculate dollar net change as the quotient of
(i) the difference of our monthly recurring subscriptions at the
end of a period minus our monthly recurring subscriptions at the
beginning of a period minus our monthly recurring subscriptions at
the end of the period from new customers we added during the
period, (ii) all divided by the number of months in the period. We
define our average monthly recurring subscriptions as the average
of the monthly recurring subscriptions at the beginning and end of
the measurement period.
TABLE 1
RINGCENTRAL, INC.
CONSOLIDATED BALANCE
SHEETS
(Unaudited, in
thousands)
December 31, 2023
December 31, 2022
Assets
Current assets
Cash and cash equivalents
$
222,195
$
269,984
Accounts receivable, net
364,438
311,318
Deferred and prepaid sales commission
costs
184,620
158,865
Prepaid expenses and other current
assets
77,396
55,849
Total current assets
848,649
796,016
Property and equipment, net
184,390
185,400
Operating lease right-of-use assets
42,989
35,433
Deferred and prepaid sales commission
costs, non-current
395,724
438,579
Goodwill
67,370
54,335
Acquired intangibles, net
393,767
528,051
Other assets
12,024
35,848
Total assets
$
1,944,913
$
2,073,662
Liabilities, Temporary Equity, and
Stockholders’ Deficit
Current liabilities
Accounts payable
$
53,295
$
62,721
Accrued liabilities
325,632
380,113
Current portion of long-term debt, net
20,000
—
Deferred revenue
233,619
209,725
Total current liabilities
632,546
652,559
Long-term debt, net
1,525,482
1,638,411
Operating lease liabilities
28,178
20,182
Other long-term liabilities
61,827
45,848
Total liabilities
2,248,033
2,357,000
Temporary equity
Series A convertible preferred stock
199,449
199,449
Stockholders’ deficit
Common stock
9
10
Additional paid-in capital
1,204,781
1,059,880
Accumulated other comprehensive loss
(8,223
)
(8,781
)
Accumulated deficit
(1,699,136
)
(1,533,896
)
Total stockholders’ deficit
$
(502,569
)
$
(482,787
)
Total liabilities, temporary equity and
stockholders’ deficit
$
1,944,913
$
2,073,662
TABLE 2
RINGCENTRAL, INC.
CONSOLIDATED STATEMENTS OF
OPERATIONS
(Unaudited, in thousands,
except per share data)
Three Months Ended
December 31,
Year Ended December
31,
2023
2022
2023
2022
Revenues
Subscriptions
$
547,373
$
501,616
$
2,100,329
$
1,887,756
Other
23,898
23,130
102,100
100,574
Total revenues
571,271
524,746
2,202,429
1,988,330
Cost of revenues
Subscriptions
143,386
136,015
557,050
531,098
Other
26,838
24,578
107,241
110,633
Total cost of revenues
170,224
160,593
664,291
641,731
Gross profit
401,047
364,153
1,538,138
1,346,599
Operating expenses
Research and development
84,886
88,764
335,851
362,256
Sales and marketing
272,628
275,464
1,068,050
1,057,231
General and administrative
88,576
75,088
333,048
292,898
Asset write-down charges
—
180,447
—
283,689
Total operating expenses
446,090
619,763
1,736,949
1,996,074
Loss from operations
(45,043
)
(255,610
)
(198,811
)
(649,475
)
Other income (expense), net
Interest expense
(16,505
)
(1,194
)
(35,997
)
(4,807
)
Other income (expense)
16,442
(25,046
)
77,963
(219,771
)
Other income (expense), net
(63
)
(26,240
)
41,966
(224,578
)
Loss before income taxes
(45,106
)
(281,850
)
(156,845
)
(874,053
)
Provision for income taxes
2,137
2,213
8,395
5,113
Net loss
$
(47,243
)
$
(284,063
)
$
(165,240
)
$
(879,166
)
Net loss per common share
Basic and diluted
$
(0.50
)
$
(2.97
)
$
(1.74
)
$
(9.23
)
Weighted-average number of shares used in
computing net loss per share
Basic and diluted
94,018
95,663
94,912
95,239
TABLE 3
RINGCENTRAL, INC.
CONSOLIDATED STATEMENTS OF
CASH FLOWS
(Unaudited, in
thousands)
Year Ended December
31,
2023
2022
Cash flows from operating
activities
Net loss
$
(165,240
)
$
(879,166
)
Adjustments to reconcile net loss to net
cash provided by operating activities:
Depreciation and amortization
233,940
246,561
Share-based compensation
426,679
386,009
Unrealized loss on investments
1,506
203,483
Asset write-down and other charges
—
305,351
Amortization of deferred and prepaid sales
commission costs
138,134
115,184
Amortization of debt discount and issuance
costs
4,566
4,468
Gain on early extinguishment of debt
(53,400
)
—
Reduction of operating lease right-of-use
assets
20,469
19,907
Provision for bad debt
6,852
9,367
Other
1,486
4,327
Changes in assets and liabilities:
Accounts receivable
(57,819
)
(87,843
)
Deferred and prepaid sales commission
costs
(156,734
)
(235,869
)
Prepaid expenses and other assets
14,492
3,812
Accounts payable
(21,213
)
(6,166
)
Accrued and other liabilities
9,101
89,473
Deferred revenue
17,681
33,275
Operating lease liabilities
(20,838
)
(20,868
)
Net cash provided by operating
activities
399,662
191,305
Cash flows from investing
activities
Purchases of property and equipment
(23,513
)
(32,713
)
Capitalized internal-use software
(52,227
)
(53,730
)
Cash paid for business combination, net of
cash acquired
(14,709
)
—
Purchases of intangible assets and
long-term investments
—
(3,990
)
Proceeds from sale of marketable equity
investments
—
3,223
Net cash used in investing activities
(90,449
)
(87,210
)
Cash flows from financing
activities
Proceeds from issuance of stock in
connection with stock plans
16,687
15,855
Payments for taxes related to net share
settlement of equity awards
(9,062
)
(7,598
)
Payments for repurchase of common
stock
(311,088
)
(99,793
)
Proceeds from issuance of long-term debt,
net of issuance costs
785,749
—
Payments for the repurchase of convertible
notes
(820,960
)
—
Repayments of principal on term loan
(10,000
)
—
Repayment of financing obligations
(5,777
)
(4,815
)
Payment for contingent consideration
(3,567
)
(1,867
)
Net cash used in financing activities
(358,018
)
(98,218
)
Effect of exchange rate changes
1,016
(3,055
)
Net increase (decrease) in cash, cash
equivalents, and restricted cash
(47,789
)
2,822
Cash, cash equivalents, and restricted
cash
Beginning of year
269,984
267,162
End of year
$
222,195
$
269,984
TABLE 4
RINGCENTRAL, INC.
RECONCILIATION OF OPERATING
INCOME (LOSS)
GAAP MEASURES TO NON-GAAP
MEASURES
(Unaudited, in
thousands)
Three Months Ended
December 31,
Year Ended
December 31,
2023
2022
2023
2022
Revenues
Subscriptions
$
547,373
$
501,616
$
2,100,329
$
1,887,756
Other
23,898
23,130
102,100
100,574
Total revenues
571,271
524,746
2,202,429
1,988,330
Cost of revenues reconciliation
GAAP Subscriptions cost of revenues
143,386
136,015
557,050
531,098
Share-based compensation
(7,206
)
(6,381
)
(28,302
)
(26,802
)
Amortization of acquisition
intangibles
(37,136
)
(42,196
)
(147,460
)
(170,805
)
Third-party relocation and other costs
(31
)
(16
)
(136
)
(1,245
)
Restructuring costs
(181
)
(205
)
(818
)
(457
)
Non-GAAP Subscriptions cost of
revenues
98,832
87,217
380,334
331,789
GAAP Other cost of revenues
26,838
24,578
107,241
110,633
Share-based compensation
(2,374
)
(1,890
)
(9,266
)
(8,595
)
Amortization of acquisition
intangibles
(22
)
(22
)
(88
)
(76
)
Restructuring costs
—
—
(58
)
—
Non-GAAP Other cost of revenues
24,442
22,666
97,829
101,962
Gross profit and gross margin
reconciliation
Non-GAAP Subscriptions
81.9
%
82.6
%
81.9
%
82.4
%
Non-GAAP Other
(2.3
)%
2.0
%
4.2
%
(1.4
)%
Non-GAAP Gross profit
78.4
%
79.1
%
78.3
%
78.2
%
Operating expenses
reconciliation
GAAP Research and development
84,886
88,764
335,851
362,256
Share-based compensation
(23,869
)
(20,697
)
(95,673
)
(90,961
)
Third-party relocation and other costs
(899
)
(1,427
)
(5,863
)
(18,987
)
Restructuring costs
(176
)
(2,599
)
(4,457
)
(5,321
)
Non-GAAP Research and development
59,942
64,041
229,858
246,987
As a % of total revenues non-GAAP
10.5
%
12.2
%
10.4
%
12.4
%
GAAP Sales and marketing
272,628
275,464
1,068,050
1,057,231
Share-based compensation
(37,232
)
(35,997
)
(154,295
)
(155,746
)
Amortization of acquisition
intangibles
(995
)
(895
)
(3,524
)
(3,641
)
Third-party relocation and other costs
(14
)
(66
)
(115
)
(121
)
Restructuring costs
(3,665
)
(6,662
)
(8,758
)
(9,695
)
Non-GAAP Sales and marketing
230,722
231,844
901,358
888,028
As a % of total revenues non-GAAP
40.4
%
44.2
%
40.9
%
44.7
%
GAAP General and administrative
88,576
75,088
333,048
292,898
Share-based compensation
(42,692
)
(28,231
)
(146,550
)
(112,740
)
Third-party relocation and other costs
(2,094
)
(396
)
(7,411
)
(3,770
)
Restructuring costs
(3,421
)
(888
)
(6,277
)
(2,711
)
Non-GAAP General and administrative
40,369
45,573
172,810
173,677
As a % of total revenues non-GAAP
7.1
%
8.7
%
7.8
%
8.7
%
Income (loss) from operations
reconciliation
GAAP loss from operations
(45,043
)
(255,610
)
(198,811
)
(649,475
)
Share-based compensation
113,373
93,196
434,086
394,844
Amortization of acquisition
intangibles
38,153
43,113
151,072
174,522
Asset write-down charge
—
180,447
—
283,689
Third-party relocation and other costs
3,038
1,905
13,525
24,123
Restructuring costs
7,443
10,354
20,368
18,184
Non-GAAP Income from operations
116,964
73,405
420,240
245,887
Non-GAAP Operating margin
20.5
%
14.0
%
19.1
%
12.4
%
Depreciation and amortization
21,063
19,282
82,868
72,039
Non-GAAP Adjusted EBITDA
138,027
92,687
503,108
317,926
As a % of total revenues non-GAAP
24.2
%
17.7
%
22.8
%
16.0
%
TABLE 5
RINGCENTRAL, INC.
RECONCILIATION OF NET INCOME
(LOSS)
GAAP MEASURES TO NON-GAAP
MEASURES
(In thousands, except per
share data) (Unaudited)
Three Months Ended
December 31,
Year Ended December
31,
2023
2022
2023
2022
Net income (loss) income
reconciliation
GAAP net loss
$
(47,243
)
$
(284,063
)
$
(165,240
)
$
(879,166
)
Share-based compensation
113,373
93,196
434,086
394,844
Amortization of acquisition
intangibles
38,153
43,113
151,072
174,522
Asset write-down charge
—
180,447
—
283,689
Third-party relocation and other costs,
net
3,038
1,905
3,016
24,109
Restructuring costs
7,443
10,354
20,368
18,184
Amortization of debt discount and issuance
costs
1,101
1,118
4,566
4,468
Loss associated with investments
—
27,265
1,745
221,345
Gain on early extinguishment of debt
(10,510
)
—
(53,401
)
—
Intercompany remeasurement gain
(428
)
(639
)
(1,645
)
(120
)
Income tax expense effects
(21,952
)
(14,641
)
(82,271
)
(50,459
)
Non-GAAP net income
$
82,975
$
58,055
$
312,296
$
191,416
Reconciliation between GAAP and
non-GAAP weighted average shares used in computing basic and
diluted net income (loss) per common share:
Weighted average number of shares used
in
computing basic net loss per share
94,018
95,663
94,912
95,239
Effect of dilutive securities
1,989
1,005
1,714
984
Non-GAAP weighted average shares used
in
computing non-GAAP diluted net income per
share
96,007
96,668
96,626
96,223
Diluted net (loss) income per
share
GAAP net loss per share
$
(0.50
)
$
(2.97
)
$
(1.74
)
$
(9.23
)
Non-GAAP net income per share
$
0.86
$
0.60
$
3.23
$
1.99
TABLE 6
RINGCENTRAL, INC.
RECONCILIATION OF CASH FLOWS
FROM OPERATING ACTIVITIES
GAAP MEASURES TO NON-GAAP
ADJUSTED, UNLEVERED FREE CASH FLOW MEASURES
(Unaudited, in
thousands)
Three Months Ended
December 31,
Year Ended
December 31,
2023
2022
2023
2022
Net cash provided by operating
activities
$
113,844
$
39,372
$
399,662
$
191,305
Less:
Capitalized expenditures
(19,984
)
(22,977
)
(75,740
)
(86,443
)
Strategic partnerships
(17,000
)
(30,000
)
(50,250
)
(30,000
)
Add:
Restructuring and other payments
13,642
13,892
35,102
28,010
Cash paid for interest, net of interest
rate swap
6,463
75
16,629
347
Non-GAAP adjusted, unlevered free cash
flow
$
96,965
$
362
$
325,403
$
103,219
Non-GAAP adjusted, unlevered free cash
flow margin
17.0
%
0.1
%
14.8
%
5.2
%
TABLE 7
RINGCENTRAL, INC.
RECONCILIATION OF FORECASTED
OPERATING MARGIN
GAAP MEASURES TO NON-GAAP
MEASURES
(Unaudited, in
millions)
Q1 2024
FY 2024
Low Range
High Range
Low Range
High Range
GAAP revenues
575.0
580.0
2,370.0
2,395.0
GAAP loss from operations
(29.9
)
(24.9
)
(39.3
)
(22.1
)
GAAP operating margin
(5.2
%)
(4.3
%)
(1.7
%)
(0.9
%)
Share-based compensation
100.0
98.0
390.0
380.0
Amortization of acquired intangibles
35.0
35.0
140.0
140.0
Restructuring costs
7.0
5.0
7.0
5.0
Non-GAAP income from operations
112.1
113.1
497.7
503.0
Non-GAAP operating margin
19.5
%
19.5
%
21.0
%
21.0
%
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240220809542/en/
Investor Relations Contact: Will Wong, RingCentral
650-450-4826 ir@ringcentral.com
Media Contact: Mariana Leventis, RingCentral 650-562-6545
Mariana.Leventis@ringcentral.com
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