Catchpoint Empowers IT Operations Teams with Advanced XLO Tracking for Superior User Experience
31 Julio 2024 - 7:30AM
Business Wire
New capabilities to track, forecast, and report XLOs enable IT
operations teams to align more closely with business objectives,
enhancing support for digital customer experiences.
Catchpoint, the leader in Internet Performance Monitoring, today
announced significant enhancements to its suite of Service Level
Objective (SLO) capabilities, focusing on Experience Level
Objectives (XLOs) monitoring. Unlike traditional SLOs that
primarily measure system availability, the newly introduced XLOs
prioritize metrics that gauge user experience and satisfaction.
This innovative approach aims to provide IT operations teams with a
more nuanced understanding of performance by aligning technical
metrics with user-centric outcomes.
While availability is crucial, “slow is the new down.” To
protect revenue and reputation, companies need to ensure not only
their websites are up, but also that they load quickly and run
smoothly. Catchpoint’s new capabilities are designed to help
businesses evolve their SLO monitoring from internal to
end-user-centric metrics, especially during high-traffic periods,
such as Black Friday.
According to Gartner's Hype Cycle for Site Reliability
Engineering, 2024, “Customers’ and consumers’ expectations of IT
services have evolved, driving enterprise software to consider user
experience as a key component of application success.” Monitoring
XLOs is essential for mature organizations that care about
resilience. As Gartner's Hype Cycle for Site Reliability
Engineering, 2024, highlights, “Mature SRE teams must ensure
service quality by tracking end-to-end SLOs that represent the
entire product user journey.” Catchpoint's new XLO monitoring
capabilities align with this directive, providing mature
organizations with the tools needed for resilience and excellence
in user experience.
Based on this insight and customer feedback, Catchpoint has
developed XLO monitoring to measure the following performance
metrics:
- Wait Time: The duration between the user’s request and
the server’s initial response
- Response Time: The total time taken for the server to
process a request and send back the complete response
- First Contentful Paint (FCP): The time it takes for the
browser to render the first piece of content on the screen
- Largest Contentful Paint (LCP): Time when the largest
content is visible within the browser
- Cumulative Layout Shift (CLS): A measure of how much the
layout of the page shifts unexpectedly during loading
- Time to Interactive: The time it takes for a page to
become fully interactive and responsive to user inputs
Through the Catchpoint portal, companies can set specific
performance objectives, such as ensuring the Largest Contentful
Paint (LCP) does not exceed 2.5 seconds 90% of the time in a given
month, which is imperative for maintaining a smooth user experience
and reducing bounce rates. Catchpoint's platform tracks these
objectives, showing weekly, monthly, and quarterly results. A
“burndown” chart is also available to help you predict when you
might exceed your XLO. This allows businesses to make informed
decisions about their website's development and performance,
ensuring they meet both availability and performance SLAs with
their customers.
By tracking changes over time, businesses can decide whether to
release changes to their website based on their impact on Core Web
Vitals. This proactive approach helps maintain high user
satisfaction and ensures that performance objectives are met
consistently.
To learn why traditional SLOs are not enough, join our webinar,
“Solving the SLO Riddle: Why SLOs are not enough” on August 21,
2024, at 2 pm ET.
About Catchpoint
Trusted by the world’s leading brands who understand in the
digital age performance is paramount, Catchpoint is dedicated to
monitoring what matters from where it matters to catch issues
across the Internet Stack before they impact business.
The Catchpoint Platform offers a comprehensive suite of Internet
Performance Monitoring capabilities, including Internet Synthetics,
RUM, BGP, Tracing, performance optimization, and advanced
analytics, all supported by high-fidelity data and flexible
visualizations. Leveraging thousands of global vantage points
inside the critical systems that make the Internet work, Catchpoint
provides unparalleled visibility into what affects customer
experiences, workforce efficiency, network performance, websites,
applications, and APIs.
Today's digital world requires resilience and exceptional
performance, which is why The Internet Relies on Catchpoint.
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version on businesswire.com: https://www.businesswire.com/news/home/20240731089431/en/
Emily Fang, Greenough Communications
Catchpoint@Greenoughagency.com