Covad Enhances Business-Class DSL With Industry-Leading SLAs
12 Marzo 2008 - 7:00AM
Business Wire
Covad Communications Group Inc., (AMEX:DVW), a leading national
provider of integrated voice and data communications, announced at
the Spring 2008 Channel Partners Conference & Expo that it will
offer an enhanced, business-class product - Business DSL - as part
of its industry-leading broadband access portfolio. For small and
medium businesses with a critical need for secure, reliable
internet connection, these products will provide consistent
business-class connectivity at an affordable price, backed by
dedicated support and service-level agreements (SLAs). Covad
Business DSL, which is offered on a data-only, dedicated line,
provides the quality of service that is necessary to support hosted
applications, servers and other mission-critical business
functions. Enhanced with static IP addressing, and
industry-leading, aggressive SLAs backed by service credits, Covad
Business DSL has a 24X7X365 dedicated support team with a target
average repair time of 24 hours or less. Many other providers only
offer a �best effort� on repair time. These types of SLAs have
traditionally been offered for symmetrical DSL and T1 services, but
Covad has added these business-class features to their asymmetric
services to better meet the needs of business customers. These
added features underscore Covad�s commitment to reliability and
excellence of service for all types of businesses. �We are excited
to introduce industry-leading SLA guarantees on a business-class
DSL service,� said Patrick Bennett, general manager of Covad
Branded Services. �We have listened to our channel partners, who
told us that business customers are demanding reliable, affordable
broadband connection. Covad has given it to them throughout its
product portfolio.� Covad delivers high speed Internet access
communications over its fully-managed, nationwide network. In
addition to its Business DSL product, with download speeds up to
15.0 Mbps, Covad offers standard T1, a Bonded T1 service with
speeds up to 3.0 Mbps, and fixed wireless broadband at speeds up to
45.0 Mbps. At the Spring 2008 Channel Partners Conference &
Expo, Covad also announced that it has signed a Master Agent
agreement with National Communications Group, an Internet and data
connectivity provider to enterprise customers nationwide. This
agreement enables National Communications Group to better serve its
enterprise customers by adding Covad�s Business DSL product, as
well as T1, Bonded T1 and fixed wireless broadband services, to its
enterprise-class and data network of consulting, training, and
security solutions. �National Communications Group forms alliances
with companies that complement its total solutions package of voice
and data services,� said Sam Levine, President of National
Communications Group. �Covad�s wireline and wireless broadband
services enable us to bundle voice and data solutions to provide
our customers with the high speed and reliable internet access
their businesses need.� Covad remains the �easy to do business
with� choice for channel partners. Under the Master Agent program,
Covad better serves its customers by pairing sales partners with a
designated Covad channel manager specialized in joint selling and
presales technical support. The Master Agent program is also
equipped with a web-based Alliance Center partner portal which
offers sales and marketing tools, product and pricing information,
online training courses, and customer support contacts. A
nationwide footprint and wide breadth of business-class services
empowers Covad and its sales agents to keep SMB and enterprise
customers a step ahead. For more information on becoming a Covad
partner, please visit www.covadalliance.com. About Covad Covad is a
leading nationwide provider of integrated voice and data
communications. The company offers DSL, Voice Over IP, T1,
broadband wireless, Web hosting, managed security, IP and dial-up,
and bundled voice and data services directly through Covad's
network and through Internet Service Providers, value-added
resellers, telecommunications carriers and affinity groups to small
and medium-sized businesses and home users. Covad broadband
services are currently available across the nation in 44 states and
235 Metropolitan Statistical Areas (MSAs) and can be purchased by
more than 57 million homes and businesses, which represent over 50
percent of all US homes and businesses. Corporate headquarters is
located at 110 Rio Robles, San Jose, CA 95134. Telephone:
1-888-GO-COVAD. Web Site: www.covad.com. Safe Harbor Statement
under the Private Securities Litigation Reform Act of 1995: The
foregoing contains "forward-looking statements" which are based on
management's current information and beliefs as well as on a number
of assumptions concerning future events made by management.
Examples of forward-looking statements include expectations
regarding Covad�s ability to successfully sell its services through
National Communications Group. Readers are cautioned not to put
undue reliance on such forward-looking statements, which are not a
guarantee of performance and are subject to a number of
uncertainties and other factors, many of which are outside Covad's
control that could cause actual results to differ materially from
such statements. These risk factors include our ability to rapidly
expand and deploy these services and changes in technologies, among
other risks. For a more detailed description of the risk factors
that could cause such a difference, please see Covad's 10-K, 10-Q,
8-K and other filings with the Securities and Exchange Commission.
Covad disclaims any intention or obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise. This information is presented solely to
provide additional information to further understand the results of
Covad.
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