Distinction places Alkami in the top quintile
of all companies assessed by J.D. Power mobile experience
benchmark
PLANO,
Texas, July 15, 2024 /PRNewswire/ -- Alkami
Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading
cloud-based digital banking solutions provider for
financial institutions in the U.S., announced today that Alkami's
Mobile Banking Platform is certified by J.D. Power for providing
clients with "An Outstanding Mobile Banking Platform
Experience."
Alkami is the first digital banking solutions provider to earn
the distinction, requiring it to score within the top quintile of
all companies assessed by the J.D. Power mobile experience
benchmark, taking into consideration both user satisfaction and a
sustainable user experience (UX) practice. For the former, Alkami
is among the top quintile in overall user satisfaction, which
includes visual appeal, speed of screens loading, range of
services/activities, ease of navigation and clarity of information
provided. For the latter, Alkami also scores among the top quintile
of all companies ranked by the J.D. Power mobile experience.
"The J.D. Power Mobile App Platform Certification assists banks
that are looking to affiliate with an exceptional fintech platform
provider," said Jennifer White,
senior director of banking and payments intelligence at J.D. Power.
"Banks can rely on J.D. Power standards to identify which platform
providers offer exceptional user experiences with a sustainable
commitment to banking mobile app excellence."
According to recent research commissioned by Alkami in
partnership with The Center for Generational Kinetics, the digital
banking experience ranks as the most important attribute for
consumers in determining their ideal financial provider.
"Alkami is honored to be the first digital banking provider
certified by J.D. Power, the most recognized global leader in
industry intelligence," said Alex
Shootman, chief executive officer at Alkami. "With mobile
banking an essential technology for financial institutions, the
user experience is more important than ever. This certification
provides financial institutions with confidence that Alkami meets a
standard of excellence in mobile user experience set by market
leaders across multiple categories, as objectively measured by J.D.
Power," Shootman continued.
As the first qualification criterion to be included in the
certification program, technology providers' apps must rank among
top performers in the most recent J.D. Power North America Mobile
App Satisfaction Index.SM Benchmark rankings are based
on overall customer satisfaction with the mobile app experience for
259 brands across 11 industries.
In addition, qualifying brands must pass a rigorous evaluation
of 146 mobile app experience and operational best practices
conducted by J.D. Power. These mobile best practices include, but
are not limited to product design and development, end user
understanding, vision, client relationship, data and overall mobile
app performance.
About Alkami
Alkami Technology, Inc. is a
leading cloud-based digital banking solutions provider for
financial institutions in the United
States that enables clients to grow confidently, adapt
quickly, and build thriving digital communities. Alkami
helps clients transform through retail and commercial
banking, digital account opening, and data and marketing solutions.
To learn more, visit www.alkami.com.
About J.D. Power
J.D. Power is a global leader in
consumer insights, advisory services, and data and analytics. A
pioneer in the use of big data, artificial intelligence (AI) and
algorithmic modeling capabilities to understand consumer behavior,
J.D. Power has been delivering incisive industry intelligence on
customer interactions with brands and products for more than 55
years. The world's leading businesses across major industries rely
on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North
America, Europe and
Asia Pacific. To learn more about
the company's business offerings, visit JDPower.com/business.
The J.D. Power auto-shopping tool can be found
at JDPower.com.
Media Relations Contacts
Vested
alkami@fullyvested.com
Marla Pieton
marla.pieton@alkami.com
The Center for Generational Kinetics - National Research
Study 2024, commissioned by Alkami, included 1,500 U.S.
participants ages 22-65 weighted to the 2020 US Census for age,
gender, region, and ethnicity. Survey was conducted online from
January 12, 2024, to January 30, 2024.
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SOURCE Alkami Technology, Inc.