A recent surge in outsourcing activity
points to a positive trajectory for managed cloud services within
the Nordics, ISG Provider Lens™ report says
As the clock winds down on SAP’s support for its ERP Central
Component (ECC) system, adoption of the company’s RISE with SAP
offering is on the upswing among Nordic enterprises, according to a
new research report published today by Information Services Group
(ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2024 ISG Provider Lens™ SAP Ecosystem report for the Nordics
finds a notable increase in demand from large enterprises over the
past 12–18 months for both on-premises and cloud deployment of
S/4HANA. Much of that increase can be attributed to the RISE with
SAP program, which offers tools, services and software to help
large enterprises adopt SAP solutions, the ISG report says.
SAP is pushing companies to implement S/4HANA as it ends support
for its on-premises SAP ECC system at the end of 2027.
“Growing interest among Nordic businesses in RISE with SAP has
increased demand for managed cloud services outsourcing,” said
Andreas Fahr, partner and head of ISG DACH and Nordics. “Providers
are responding by demonstrating their flexibility in accommodating
SAP ERP applications across public and private cloud
infrastructures.”
With increasing demand for transformation services, SAP and
service providers are strategically aligning to offer either public
or private cloud solutions depending on enterprise preferences, the
ISG report says. While private cloud is currently still the favored
choice among enterprises for SAP applications, the landscape of
cloud adoption in the Nordics is evolving, ISG says. According to
the report, recent market trends indicate a growing demand for
public cloud alternatives.
To accommodate this demand, providers are enhancing their
operations and introducing new services, actively refining their
tools, accelerators and functionalities to deliver tangible
benefits to clients, the report says. That includes integrating
automation and AI into tools and accelerators for SAP
transformations and managed services. In addition, providers are
offering industry-specific road maps tailored to meet specific
client needs and focusing on reducing time to market, ISG says.
“Nordic enterprises are looking for providers that are capable
of delivering services with minimal lead time,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “That has
prompted providers to bolster their skilled resource strength in
the region and led to an increase in certified onshore
resources.”
The report also examines emerging trends in application managed
services (AMS) outsourcing in the Nordic region.
For more insights into the SAP ecosystem challenges facing
enterprises in the Nordics, including finding needed talent and
managing complex cloud applications, and ISG’s advice for
addressing them, see the ISG Provider Lens™ Focal Points briefing
here.
The 2024 ISG Provider Lens™ SAP Ecosystem report for the Nordics
evaluates the capabilities of 31 providers across three quadrants:
SAP S/4HANA System Transformation, SAP Application Managed Services
and Managed Cloud Services for SAP ERP.
The report names Accenture, Capgemini, Eviden (an Atos
Business), HCLTech, TCS and Tietoevry as Leaders in all three
quadrants, while Cognizant, IBM, PwC and Tech Mahindra are named as
Leaders in two quadrants each. Infosys, Kyndryl, T-Systems and
Wipro are named as Leaders in one quadrant each.
In addition, Wipro is named as a Rising Star — a company with a
“promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants, while DXC Technology is named as a
Rising Star in one quadrant.
In the area of customer experience, Infosys is named the global
ISG CX Star Performer for 2024 among SAP Ecosystem partners. The
provider earned the highest customer satisfaction scores in ISG's
Voice of the Customer survey, part of the ISG Star of Excellence™
program, the premier quality recognition for the technology and
business services industry.
A customized version of the report is available from
Tietoevry.
The 2024 ISG Provider Lens™ SAP Ecosystem report for the Nordics
is available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240418522265/en/
Press Contacts: Philipp Jaensch, ISG +49
151 730 365 76 philipp.jaensch@isg-one.com Matthias Longo, for ISG
+49 152 341 464 63 matthias@longo-pr.de
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