Proprietary AI Algorithm Alerts Therapists to Suicide Risk in Patients Utilizing the Talkspace Platform
12 Septiembre 2023 - 7:00AM
Business Wire
In light of Suicide Prevention Awareness Month, Talkspace
announced the results of its unique AI algorithm over the last
three years of identifying individuals at risk of self-harm or
suicide. Using machine learning capabilities, the Talkspace
platform can detect language patterns consistent with high-risk
behaviors that place individuals at risk for self-harm. The
analysis runs real-time on messages sent by patients in their
secure and encrypted virtual therapy room and triggers an urgent
alert to the therapist. While Talkspace is not a crisis response
service, an alert that an individual is displaying signs of
suicidal ideation allows the provider to respond with appropriate
care. A subset of anonymized, consenting clients flagged for risk
suggests the model is 83% accurate.
“Technology will never replace that uniquely human interaction
that occurs between provider and patient. However, we will
prioritize machine learning capabilities that offer clinical
assistance to improve the ability of our therapists to deliver the
highest quality of care,” said Jon Cohen, MD, CEO of Talkspace. “In
light of escalating suicide rates in the midst of a growing mental
health crisis, developing and scaling technological aids for early
intervention is mission critical for Talkspace.”
The natural language processing (NLP) model was developed by
Talkspace in partnership with researchers at NYU Grossman School of
Medicine and trained on anonymized, client-consented therapy
transcripts to distinguish messages displaying suicidal risk from
those without. Research published in Psychotherapy Research, titled
“Just in time crisis response: Suicide alert system for
telemedicine psychotherapy settings” (NYU Grossman School of
Medicine; Bantilan, N., Malgaroli, M., Ray, B., & Hull, T.D.
(2020)), presents evidence that the suicide and risk detection
algorithm identified risk from non-risk content with 83% accuracy
when compared to a human expert evaluating that same material.
Since 2019, when it was introduced onto the platform,
Talkspace’s proprietary NLP model has flagged approximately 32,000
Talkspace members whose written messages to their therapists have
shown signs of suicidality or risk of self-harm. Of those flagged
individuals who continued to receive care through Talkspace, more
than 50% demonstrated improved outcomes. According to an internal
provider feedback survey, 83% of Talkspace mental health providers
find the feature to be useful in providing clinical care and
mitigating clinical risk. Talkspace will continue to develop AI
technology with the goal of supporting mental health providers,
enhancing quality of care, and improving outcomes for patients.
About Talkspace
Talkspace (Nasdaq: TALK) is a leading virtual behavioral
healthcare company committed to helping people lead healthier,
happier lives through access to high-quality mental healthcare. At
Talkspace, we believe that mental healthcare is core to overall
healthcare and should be available to everyone. Talkspace pioneered
the ability to text with a licensed therapist from anywhere and now
offers a comprehensive suite of mental health services from
self-guided products to individual and couples therapy, in addition
to psychiatric treatment and medication management. With
Talkspace’s core psychotherapy offering, members are matched with
one of thousands of licensed providers across all 50 states and can
choose from a variety of subscription plans including live video,
text or audio chat sessions and/or asynchronous text messaging.
All care offered at Talkspace is delivered through an
easy-to-use, fully-encrypted web and mobile platform that meets
HIPAA, federal, and state regulatory requirements. Talkspace covers
approximately 110 million lives as of June 30, 2023, through our
partnerships with employers, health plans, and paid benefits
programs.
For more information, visit www.talkspace.com.
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Media: John Kim | jkim@skdknick.com
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